Support Board
Date/Time: Thu, 26 Jun 2025 11:46:27 +0000
Recently switched from cqg to denali, unable to get real time data
View Count: 609
| [2021-11-29 15:17:44] |
| Devang Jaiswal - Posts: 2 |
|
Hi, I have recently switched from cqg to denali (using amp as broker) and I am unable to get the real time data on my charts. I have selected "allow support for sierra chart data feeds" in the data settings menu, and whenever I hit translate symbols to current service, the following message shows up: https://ibb.co/2qj2XRD |
| [2021-11-29 15:35:59] |
| |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: