Support Board
Date/Time: Tue, 16 Sep 2025 06:03:50 +0000
No chart
View Count: 569
| [2021-11-29 12:24:10] |
| User657856 - Posts: 61 |
|
Good morning I do not have a MiniGold (MGCZ1) chart. There is only a blank screen. Why? What to do? Bogdan Nominaniuk (52575) |
| [2021-11-29 17:49:20] |
| John - SC Support - Posts: 41827 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-29 19:31:23] |
| User657856 - Posts: 61 |
|
The chart showed up but it doesn't work . I have sent a Message Log by Send For Analysis Bogdan nominaniuk (52575 ) |
| [2021-11-29 20:00:46] |
| User657856 - Posts: 61 |
|
Created the DTC Protocol server. | 2021-11-29 20:44:25.325 DTC Protocol Server listening on port 11099. | 2021-11-29 20:44:25.325 Reading Internal Order ID file. | 2021-11-29 20:44:25.325 Reading Trade Orders file. | 2021-11-29 20:44:25.385 Reading Trade Positions file. | 2021-11-29 20:44:25.385 Reading Trade Account Data files. | 2021-11-29 20:44:25.385 UDPListener (1012). Port 22903 | Listening on UDP port 22903. | 2021-11-29 20:44:25.405 Software version: 2328 64-bit | 2021-11-29 20:44:25.405 Safe Mode enabled | 2021-11-29 20:44:25.405 Primary Thread ID: 8360 | 2021-11-29 20:44:25.405 Usage end date: 2022-05-18 | 2021-11-29 20:44:25.405 Enabled for: Sierra Chart Historical Data Service. | 2021-11-29 20:44:25.405 Enabled for: Delayed Denali Exchange Data Feed. | 2021-11-29 20:44:25.405 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-11-29 20:44:25.405 Current selected Data/Trading service: TransAct WS | 2021-11-29 20:44:25.405 Custom symbol settings values: disabled | 2021-11-29 20:44:25.405 Chart Update Interval: 500 | 2021-11-29 20:44:25.405 Intraday Data Storage Time Unit: 1 | 2021-11-29 20:44:25.405 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2021-11-29 20:44:25.405 2021-11-29 19:44:25 Local computer time in UTC | 2021-11-29 20:44:25.405 2021-11-29 20:44:25 Local computer time in SC Time Zone | 2021-11-29 20:44:25.405 2021-11-29 19:44:24 Server time in UTC | 2021-11-29 20:44:25.405 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-11-29 20:44:25.405 Program path: C:\SierraChart\SierraChartTransActMA\ | 2021-11-29 20:44:25.405 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2021-11-29 20:44:25.405 OS Version Number: 6.1 | 2021-11-29 20:44:25.405 Locale Setting: C | 2021-11-29 20:44:25.405 DLLs: HoffmanStarter.dll, markHvol.dll, markHvol_ver3_64.dll, MK_VSA_VOL1.dll, UHV_ver3.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VCValueLevels.dll, wolumen_64.dll, wsk1_64.dll | 2021-11-29 20:44:25.405 Allowed protected custom studies: | 2021-11-29 20:44:25.405 Created the DTC Protocol historical data server. | 2021-11-29 20:44:25.425 HD Server Manager | Listening on port 11098. | 2021-11-29 20:44:25.425 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2021-11-29 20:44:25.425 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-11-29 20:44:25.469 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-11-29 20:44:25.507 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-11-29 20:44:25.507 Received 5 login tokens. | 2021-11-29 20:44:25.597 Symbol settings MD5 received. Request ID: 1. | 2021-11-29 20:44:25.697 Symbol settings are up-to-date for transact.trading. | 2021-11-29 20:44:25.697 Files to Open on Startup | Opening file: Funt.cht | 2021-11-29 20:44:29.707 6BZ1 15 Min #3 | Reloading chart. | 2021-11-29 20:44:29.727 6BZ1 60 Min #4 | Reloading chart. | 2021-11-29 20:44:29.757 6BZ1 [C] 60 Min #7 | Reloading chart. | 2021-11-29 20:44:29.787 6BZ1 [C] 3 Min #1 | Reloading chart. | 2021-11-29 20:44:29.827 Files to Open on Startup | Opening file: Gold.cht | 2021-11-29 20:44:29.837 GCG2 [C] 1 Min #2 | Reloading chart. | 2021-11-29 20:44:29.897 GCG2 [C] 60 Min #1 | Reloading chart. | 2021-11-29 20:44:29.969 GCG2 [C] 3 Min #4 | Reloading chart. | 2021-11-29 20:44:30.022 GCG2 [C] 15 Min #3 | Reloading chart. | 2021-11-29 20:44:30.051 Files to Open on Startup | Opening file: Oil.Cht | 2021-11-29 20:44:30.065 CLF2 [C] 1 Min #5 | Reloading chart. | 2021-11-29 20:44:30.117 CLF2 15 Min #1 | Reloading chart. | 2021-11-29 20:44:30.725 CLF2 5 Min #2 | Reloading chart. | 2021-11-29 20:44:30.905 6BZ1 15 Min #3 | StartDateTimeForLoadingOrderFills: 2021-10-31 23:00:00 | 2021-11-29 20:44:31.212 6BZ1 60 Min #4 | StartDateTimeForLoadingOrderFills: 2021-10-31 23:00:00 | 2021-11-29 20:44:31.221 6BZ1 [C] 60 Min #7 | StartDateTimeForLoadingOrderFills: 2021-02-03 00:00:00 | 2021-11-29 20:44:31.224 6BZ1 [C] 3 Min #1 | StartDateTimeForLoadingOrderFills: 2021-02-03 00:00:00 | 2021-11-29 20:44:31.229 CLF2 15 Min #1 | StartDateTimeForLoadingOrderFills: 2021-11-29 00:00:00 | 2021-11-29 20:44:31.709 CLF2 5 Min #2 | StartDateTimeForLoadingOrderFills: 2021-11-29 00:00:00 | 2021-11-29 20:44:31.875 Starting DelayedDownloadMonitoringTimer | 2021-11-29 20:44:32.363 Starting HDTimeoutTimer | 2021-11-29 20:44:32.363 Added historical Intraday data request for 6BZ1 to the queue. | 2021-11-29 20:44:32.363 Intraday data recording state for symbol 6BZ1 is set to download 'Pending'. | 2021-11-29 20:44:32.363 Triggering next historical data download in queue. | 2021-11-29 20:44:32.363 HD Request # 1 | Downloading Intraday chart data for 6BZ1 to the file 6BZ1.scid. Service: TransAct.Trading | 2021-11-29 20:44:32.363 HD Request # 1 | Download start date-time: 2021-11-29 20:08:04.000000. File last date-time: 2021-11-29 20:08:04.000000 | 2021-11-29 20:44:32.363 Added historical Intraday data request for GCG2 to the queue. | 2021-11-29 20:44:32.363 Intraday data recording state for symbol GCG2 is set to download 'Pending'. | 2021-11-29 20:44:32.363 Triggering next historical data download in queue. | 2021-11-29 20:44:32.363 Added historical Intraday data request for CLF2 to the queue. | 2021-11-29 20:44:32.363 Intraday data recording state for symbol CLF2 is set to download 'Pending'. | 2021-11-29 20:44:32.363 Triggering next historical data download in queue. | 2021-11-29 20:44:32.363 HD Request # 1 | Using server: ds12.sierracharts.com port 10149 | 2021-11-29 20:44:32.363 Socket (1) | Creating socket. | 2021-11-29 20:44:32.373 Socket (1) | New receive buffer size: 5242880 | 2021-11-29 20:44:32.373 Socket (1) | Connecting to IP: 204.15.197.14. | 2021-11-29 20:44:32.373 HD Request # 1 | Setting DTC encoding to Binary VLS | 2021-11-29 20:44:32.637 HD Request # 1 | Sending historical data logon request message. | 2021-11-29 20:44:32.637 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-11-29 20:44:32.925 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-11-29 20:44:32.925 Auth Websocket socket (2) | Creating socket. Using TLS 1.2. | 2021-11-29 20:44:32.925 Auth Websocket socket (2) | New receive buffer size: 5242880 | 2021-11-29 20:44:32.925 Auth Websocket socket (2) | Connecting to IP: 208.97.219.30. | 2021-11-29 20:44:32.925 Auth Websocket | Opening WebSocket. | 2021-11-29 20:44:33.131 Auth Websocket | Sending WebSocket handshake. | 2021-11-29 20:44:33.131 HD Request # 1 | Requesting Intraday data. Start date-time: 2021-11-29 20:08:04. Record interval: 1. Symbol: 6BZ1 | 2021-11-29 20:44:33.301 Socket (1) | CloseSocket call. | 2021-11-29 20:44:33.423 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-11-29 20:44:33.423 Historical data download thread signaled to stop. | 2021-11-29 20:44:33.440 HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for 6BZ1 | 2021-11-29 20:44:33.440 Socket (1) | Socket gracefully closed by remote side. | 2021-11-29 20:44:33.535 Socket (1) | Closed. | 2021-11-29 20:44:33.535 HD Request # 1 | Completion time: 1s | 2021-11-29 20:44:33.645 HD Request # 1 | Intraday data download complete for 6BZ1. Unique request ID: 1 | 2021-11-29 20:44:33.645 Removing historical data download ID 1. | 2021-11-29 20:44:33.645 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2021-11-29 20:44:33.645 Triggering next historical data download in queue. | 2021-11-29 20:44:33.695 Historical data for 6BZ1 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2021-11-29 20:44:33.695 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-11-29 20:44:33.695 Auth Websocket | Server header | Upgrade: WebSocket | 2021-11-29 20:44:33.695 Auth Websocket | Server header | Connection: Upgrade | 2021-11-29 20:44:33.695 Auth Websocket | Server header | Sec-WebSocket-Accept: Qc8l4Bw0DP4Qv0WS0Giah7RvMnM= | 2021-11-29 20:44:33.695 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-11-29 20:44:33.695 Auth Websocket | Server header | | 2021-11-29 20:44:33.695 Auth Websocket | Web socket state is now open. | 2021-11-29 20:44:33.695 TransAct WS | Sending account logon message. Live | 2021-11-29 20:44:33.695 HD Request # 2 | Downloading Intraday chart data for GCG2 to the file GCG2.scid. Service: TransAct.Trading | 2021-11-29 20:44:33.695 HD Request # 2 | Download start date-time: 2021-11-29 20:07:49.000000. File last date-time: 2021-11-29 20:07:49.000000 | 2021-11-29 20:44:33.695 HD Request # 2 | Using server: ds13-3.sierracharts.com port 10150 | 2021-11-29 20:44:33.695 Socket (1) | Creating socket. | 2021-11-29 20:44:33.705 Socket (1) | New receive buffer size: 5242880 | 2021-11-29 20:44:33.705 Socket (1) | Connecting to IP: 64.38.174.180. | 2021-11-29 20:44:33.705 GCG2 [C] 3 Min #4 | StartDateTimeForLoadingOrderFills: 2021-11-29 00:00:00 | 2021-11-29 20:44:34.219 GCG2 [C] 60 Min #1 | StartDateTimeForLoadingOrderFills: 2021-02-03 00:00:00 | 2021-11-29 20:44:34.309 GCG2 [C] 15 Min #3 | StartDateTimeForLoadingOrderFills: 2021-11-29 00:00:00 | 2021-11-29 20:44:34.359 GCG2 [C] 1 Min #2 | StartDateTimeForLoadingOrderFills: 2021-11-29 00:00:00 | 2021-11-29 20:44:34.721 CLF2 [C] 1 Min #5 | StartDateTimeForLoadingOrderFills: 2021-11-29 00:00:00 | 2021-11-29 20:44:36.281 Auth Websocket socket (2) | CloseSocket call. | 2021-11-29 20:44:36.891 Price Websocket | Connecting to WebSocket server priceapi2.transactfutures.com:1870 | 2021-11-29 20:44:36.891 Auth Websocket | WebSocket closed. | 2021-11-29 20:44:36.891 Auth Websocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-11-29 20:44:36.891 Price Websocket socket (3) | Creating socket. Using TLS 1.2. | 2021-11-29 20:44:36.951 Price Websocket socket (3) | New receive buffer size: 5242880 | 2021-11-29 20:44:36.951 Price Websocket socket (3) | Connecting to IP: 208.97.219.197. | 2021-11-29 20:44:36.951 Auth Websocket socket (2) | Write has completed. Shutdown being performed. | 2021-11-29 20:44:37.021 Auth Websocket socket (2) | Shutdown started. Waiting for graceful close. | 2021-11-29 20:44:37.021 Price Websocket | Opening WebSocket. | 2021-11-29 20:44:37.081 Price Websocket | Sending WebSocket handshake. | 2021-11-29 20:44:37.081 Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-11-29 20:44:37.451 Price Websocket | Server header | Upgrade: WebSocket | 2021-11-29 20:44:37.451 Price Websocket | Server header | Connection: Upgrade | 2021-11-29 20:44:37.451 Price Websocket | Server header | Sec-WebSocket-Accept: jiGprCWMZ44rYPlItrf+VAnU6iU= | 2021-11-29 20:44:37.451 Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2021-11-29 20:44:37.451 Price Websocket | Server header | | 2021-11-29 20:44:37.451 Price Websocket | Web socket state is now open. | 2021-11-29 20:44:37.451 Orders Websocket | Connecting to WebSocket server api4.transactfutures.com:443 | 2021-11-29 20:44:38.961 Orders Websocket socket (4) | Creating socket. Using TLS 1.2. | 2021-11-29 20:44:38.961 Orders Websocket socket (4) | New receive buffer size: 5242880 | 2021-11-29 20:44:38.961 Orders Websocket socket (4) | Connecting to IP: 208.97.219.220. | 2021-11-29 20:44:38.961 Orders Websocket | Opening WebSocket. | 2021-11-29 20:44:39.091 Orders Websocket | Sending WebSocket handshake. | 2021-11-29 20:44:39.091 Orders Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-11-29 20:44:39.461 Orders Websocket | Server header | Upgrade: WebSocket | 2021-11-29 20:44:39.461 Orders Websocket | Server header | Connection: Upgrade | 2021-11-29 20:44:39.461 Orders Websocket | Server header | Sec-WebSocket-Accept: 9y3ElFXzJfMns4CIgDr3M70B+UY= | 2021-11-29 20:44:39.461 Orders Websocket | Server header | Sec-WebSocket-Protocol: order | 2021-11-29 20:44:39.461 Orders Websocket | Server header | | 2021-11-29 20:44:39.461 Orders Websocket | Web socket state is now open. | 2021-11-29 20:44:39.461 TransAct WS | Sending orders connection logon message. | 2021-11-29 20:44:39.461 TransAct WS | Connected to server complete. | 2021-11-29 20:44:39.671 Triggering next historical data download in queue. | 2021-11-29 20:44:39.671 Triggering next historical data download in queue. | 2021-11-29 20:44:39.671 Triggering next historical data download in queue. | 2021-11-29 20:44:39.671 Triggering next historical data download in queue. | 2021-11-29 20:44:39.671 Updated verified funded futures trading account ending date to: 2021-12-29 19:44:39 | 2021-11-29 20:44:39.681 No download requests in the queue to start downloads for. | 2021-11-29 20:44:39.681 No download requests in the queue to start downloads for. | 2021-11-29 20:44:39.681 No download requests in the queue to start downloads for. | 2021-11-29 20:44:39.681 TransAct WS | Starting real-time market data updates for: GCG2. ID: 1 Service code: TransAct.Trading | 2021-11-29 20:44:39.741 Symbol Error - GCG2 is unknown, unavailable, or improperly formatted. Unsupported symbol | 2021-11-29 20:44:39.741 TransAct WS | Requesting security definition data for: GCG2. ID: 1 | 2021-11-29 20:44:39.741 TransAct WS | Starting real-time market data updates for: CLF2. ID: 2 Service code: TransAct.Trading | 2021-11-29 20:44:39.781 Symbol Error - CLF2 is unknown, unavailable, or improperly formatted. Unsupported symbol | 2021-11-29 20:44:39.781 TransAct WS | Requesting security definition data for: CLF2. ID: 2 | 2021-11-29 20:44:39.781 TransAct WS | Orders subscribe response. Status: 4. Topics: order | 2021-11-29 20:44:39.801 TransAct WS | Orders subscribe response. Status: 16. Topics: order|contract | 2021-11-29 20:44:39.801 TransAct WS | Starting real-time market data updates for: 6BZ1. ID: 3 Service code: TransAct.Trading | 2021-11-29 20:44:39.891 Symbol Error - 6BZ1 is unknown, unavailable, or improperly formatted. Unsupported symbol | 2021-11-29 20:44:39.891 TransAct WS | Requesting security definition data for: 6BZ1. ID: 3 | 2021-11-29 20:44:39.891 Added historical Intraday data request for 6BZ1 to the queue. | 2021-11-29 20:44:39.891 Intraday data recording state for symbol 6BZ1 is set to download 'Pending'. | 2021-11-29 20:44:39.891 Triggering next historical data download in queue. | 2021-11-29 20:44:39.891 TransAct WS | Orders subscribe response. Status: 2048. Topics: order|contract|heartbeat | 2021-11-29 20:44:39.921 Socket (1) | CloseSocket call. | 2021-11-29 20:44:53.701 HD Request # 2 | Error downloading historical Intraday data for GCG2. Timeout error connecting to server. | 2021-11-29 20:44:53.701 Added historical Intraday data request for GCG2 to the queue. | 2021-11-29 20:44:53.701 Intraday data recording state for symbol GCG2 is set to download 'Pending'. | 2021-11-29 20:44:53.701 Triggering next historical data download in queue. | 2021-11-29 20:44:53.701 Historical data download thread signaled to stop. | 2021-11-29 20:44:53.701 HD Request # 2 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for GCG2 | 2021-11-29 20:44:53.701 Socket (1) | Closed. | 2021-11-29 20:44:53.701 HD Request # 2 | Completion time: 20s | 2021-11-29 20:44:53.701 HD Request # 3 | Downloading Intraday chart data for GCG2 to the file GCG2.scid. Service: TransAct.Trading | 2021-11-29 20:44:53.701 HD Request # 3 | Download start date-time: 2021-11-29 20:07:49.000000. File last date-time: 2021-11-29 20:07:49.000000 | 2021-11-29 20:44:53.701 HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2021-11-29 20:44:53.701 Socket (1) | Creating socket. | 2021-11-29 20:44:53.701 Socket (1) | New receive buffer size: 5242880 | 2021-11-29 20:44:53.701 Socket (1) | Connecting to IP: 192.81.56.146. | 2021-11-29 20:44:53.701 HD Request # 3 | Setting DTC encoding to Binary VLS | 2021-11-29 20:44:53.951 HD Request # 3 | Sending historical data logon request message. | 2021-11-29 20:44:53.951 HD Request # 3 | Requesting Intraday data. Start date-time: 2021-11-29 20:07:49. Record interval: 1. Symbol: GCG2 | 2021-11-29 20:44:54.631 HD Request # 3 | Decompressing data. | 2021-11-29 20:44:54.751 HD Request # 3 | Receiving Intraday data for GCG2 starting at 2021-11-29 20:07:49.000000 | 2021-11-29 20:44:54.751 Socket (1) | CloseSocket call. | 2021-11-29 20:44:54.761 Historical data download thread signaled to stop. | 2021-11-29 20:44:54.761 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-11-29 20:44:54.761 HD Request # 3 | Timestamp of first Intraday data file record written: 2021-11-29 20:07:49.000000 | 2021-11-29 20:44:54.761 HD Request # 3 | Received 578 Intraday data records from 2021-11-29 20:07:49.000000 to 2021-11-29 20:44:49.000000 (37.0 minutes) and wrote 578 records for GCG2 | 2021-11-29 20:44:54.761 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2021-11-29 19:44:49.000000 | 2021-11-29 20:44:54.771 HD Request # 3 | Completion time: 1s | 2021-11-29 20:44:54.771 HD Request # 3 | Intraday data download complete for GCG2. Unique request ID: 2 | 2021-11-29 20:44:54.771 Removing historical data download ID 2. | 2021-11-29 20:44:54.771 Real-time Intraday chart data file updates started for GCG2 | 2021-11-29 20:44:54.771 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\GCG2.scid. Thread ID: 8360 | 2021-11-29 20:44:54.771 Intraday chart data file opened for GCG2 | 2021-11-29 20:44:54.771 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2021-11-29 20:44:54.771 Triggering next historical data download in queue. | 2021-11-29 20:44:54.771 HD Request # 4 | Downloading Intraday chart data for CLF2 to the file CLF2.scid. Service: TransAct.Trading | 2021-11-29 20:44:54.771 HD Request # 4 | Download start date-time: 2021-11-29 20:07:51.000000. File last date-time: 2021-11-29 20:07:51.000000 | 2021-11-29 20:44:54.771 HD Request # 4 | Using server: ds12.sierracharts.com port 10150 | 2021-11-29 20:44:54.771 Socket (5) | Creating socket. | 2021-11-29 20:44:54.771 Socket (5) | New receive buffer size: 5242880 | 2021-11-29 20:44:54.771 Socket (5) | Connecting to IP: 204.15.197.14. | 2021-11-29 20:44:54.771 Socket (1) | Socket gracefully closed by remote side. | 2021-11-29 20:44:54.881 Socket (1) | Closed. | 2021-11-29 20:44:54.881 HD Request # 4 | Setting DTC encoding to Binary VLS | 2021-11-29 20:44:55.041 HD Request # 4 | Sending historical data logon request message. | 2021-11-29 20:44:55.041 HD Request # 4 | Requesting Intraday data. Start date-time: 2021-11-29 20:07:51. Record interval: 1. Symbol: CLF2 | 2021-11-29 20:44:55.711 HD Request # 4 | Decompressing data. | 2021-11-29 20:44:55.901 HD Request # 4 | Receiving Intraday data for CLF2 starting at 2021-11-29 20:07:51.000000 | 2021-11-29 20:44:56.191 Socket (5) | CloseSocket call. | 2021-11-29 20:44:56.191 Socket (5) | Shutdown started. Waiting for graceful close. | 2021-11-29 20:44:56.191 Historical data download thread signaled to stop. | 2021-11-29 20:44:56.191 HD Request # 4 | Timestamp of first Intraday data file record written: 2021-11-29 20:07:51.000000 | 2021-11-29 20:44:56.191 HD Request # 4 | Received 1907 Intraday data records from 2021-11-29 20:07:51.000000 to 2021-11-29 20:44:53.000000 (37.0 minutes) and wrote 1907 records for CLF2 | 2021-11-29 20:44:56.191 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2021-11-29 19:44:53.000000 | 2021-11-29 20:44:56.201 HD Request # 4 | Completion time: 2s | 2021-11-29 20:44:56.201 HD Request # 4 | Intraday data download complete for CLF2. Unique request ID: 3 | 2021-11-29 20:44:56.201 Removing historical data download ID 3. | 2021-11-29 20:44:56.201 Real-time Intraday chart data file updates started for CLF2 | 2021-11-29 20:44:56.201 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\CLF2.scid. Thread ID: 8360 | 2021-11-29 20:44:56.201 Intraday chart data file opened for CLF2 | 2021-11-29 20:44:56.201 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2021-11-29 20:44:56.201 Triggering next historical data download in queue. | 2021-11-29 20:44:56.201 HD Request # 5 | Downloading Intraday chart data for 6BZ1 to the file 6BZ1.scid. Service: TransAct.Trading | 2021-11-29 20:44:56.201 HD Request # 5 | Download start date-time: 2021-11-29 20:08:04.000000. File last date-time: 2021-11-29 20:08:04.000000 | 2021-11-29 20:44:56.201 HD Request # 5 | Using server: ds13-3.sierracharts.com port 10149 | 2021-11-29 20:44:56.201 Socket (1) | Creating socket. | 2021-11-29 20:44:56.201 Socket (1) | New receive buffer size: 5242880 | 2021-11-29 20:44:56.201 Socket (1) | Connecting to IP: 64.38.174.180. | 2021-11-29 20:44:56.201 Socket (5) | Socket gracefully closed by remote side. | 2021-11-29 20:44:56.311 Socket (5) | Closed. | 2021-11-29 20:44:56.311 Socket (1) | CloseSocket call. | 2021-11-29 20:45:16.211 HD Request # 5 | Error downloading historical Intraday data for 6BZ1. Timeout error connecting to server. | 2021-11-29 20:45:16.211 Added historical Intraday data request for 6BZ1 to the queue. | 2021-11-29 20:45:16.211 Triggering next historical data download in queue. | 2021-11-29 20:45:16.211 Historical data download thread signaled to stop. | 2021-11-29 20:45:16.211 HD Request # 5 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for 6BZ1 | 2021-11-29 20:45:16.211 HD Request # 5 | Completion time: 20s | 2021-11-29 20:45:16.211 HD Request # 6 | Downloading Intraday chart data for 6BZ1 to the file 6BZ1.scid. Service: TransAct.Trading | 2021-11-29 20:45:16.211 HD Request # 6 | Download start date-time: 2021-11-29 20:08:04.000000. File last date-time: 2021-11-29 20:08:04.000000 | 2021-11-29 20:45:16.211 HD Request # 6 | Using server: ds4.sierracharts.com port 10150 | 2021-11-29 20:45:16.211 Socket (1) | Closed. | 2021-11-29 20:45:16.211 Socket (5) | Creating socket. | 2021-11-29 20:45:16.211 Socket (5) | New receive buffer size: 5242880 | 2021-11-29 20:45:16.211 Socket (5) | Connecting to IP: 192.81.56.146. | 2021-11-29 20:45:16.211 HD Request # 6 | Setting DTC encoding to Binary VLS | 2021-11-29 20:45:16.451 HD Request # 6 | Sending historical data logon request message. | 2021-11-29 20:45:16.451 HD Request # 6 | Requesting Intraday data. Start date-time: 2021-11-29 20:08:04. Record interval: 1. Symbol: 6BZ1 | 2021-11-29 20:45:17.121 HD Request # 6 | Decompressing data. | 2021-11-29 20:45:17.241 HD Request # 6 | Receiving Intraday data for 6BZ1 starting at 2021-11-29 20:08:04.000000 | 2021-11-29 20:45:17.241 Socket (5) | CloseSocket call. | 2021-11-29 20:45:17.241 Socket (5) | Shutdown started. Waiting for graceful close. | 2021-11-29 20:45:17.241 Historical data download thread signaled to stop. | 2021-11-29 20:45:17.241 HD Request # 6 | Timestamp of first Intraday data file record written: 2021-11-29 20:08:04.000000 | 2021-11-29 20:45:17.251 HD Request # 6 | Received 101 Intraday data records from 2021-11-29 20:08:04.000000 to 2021-11-29 20:45:13.000000 (37.1 minutes) and wrote 101 records for 6BZ1 | 2021-11-29 20:45:17.251 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2021-11-29 19:45:13.000000 | 2021-11-29 20:45:17.271 HD Request # 6 | Completion time: 1s | 2021-11-29 20:45:17.271 HD Request # 6 | Intraday data download complete for 6BZ1. Unique request ID: 4 | 2021-11-29 20:45:17.271 Removing historical data download ID 4. | 2021-11-29 20:45:17.271 Real-time Intraday chart data file updates started for 6BZ1 | 2021-11-29 20:45:17.271 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\6BZ1.scid. Thread ID: 8360 | 2021-11-29 20:45:17.271 Intraday chart data file opened for 6BZ1 | 2021-11-29 20:45:17.271 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2021-11-29 20:45:17.271 Triggering next historical data download in queue. | 2021-11-29 20:45:17.271 No download requests in the queue to start downloads for. | 2021-11-29 20:45:17.271 Socket (5) | Socket gracefully closed by remote side. | 2021-11-29 20:45:17.361 Socket (5) | Closed. | 2021-11-29 20:45:17.361 Auth Websocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-11-29 20:46:49.161 Auth Websocket socket (2) | Closed. | 2021-11-29 20:46:49.161 Auth Websocket socket (2) | Deleting network socket now after delay. | 2021-11-29 20:47:19.161 MGCG2 1 Min #2 | Reloading chart. | 2021-11-29 20:50:59.544 MGCG2 15 Min #3 | Reloading chart. | 2021-11-29 20:50:59.574 MGCG2 3 Min #4 | Reloading chart. | 2021-11-29 20:50:59.604 MGCG2 60 Min #1 | Reloading chart. | 2021-11-29 20:50:59.634 MGCG2 1 Min #2 | StartDateTimeForLoadingOrderFills: 2021-10-31 23:00:00 | 2021-11-29 20:50:59.644 MGCG2 15 Min #3 | StartDateTimeForLoadingOrderFills: 2021-10-31 23:00:00 | 2021-11-29 20:50:59.674 MGCG2 3 Min #4 | StartDateTimeForLoadingOrderFills: 2021-10-31 23:00:00 | 2021-11-29 20:50:59.694 MGCG2 60 Min #1 | StartDateTimeForLoadingOrderFills: 2021-10-31 23:00:00 | 2021-11-29 20:50:59.714 TransAct WS | Starting real-time market data updates for: MGCG2. ID: 4 Service code: TransAct.Trading | 2021-11-29 20:51:00.054 Symbol Error - MGCG2 is unknown, unavailable, or improperly formatted. Unsupported symbol | 2021-11-29 20:51:00.054 TransAct WS | Requesting security definition data for: MGCG2. ID: 4 | 2021-11-29 20:51:00.054 Added historical Intraday data request for MGCG2 to the queue. | 2021-11-29 20:51:00.054 Intraday data recording state for symbol MGCG2 is set to download 'Pending'. | 2021-11-29 20:51:00.054 Triggering next historical data download in queue. | 2021-11-29 20:51:00.054 HD Request # 7 | Downloading Intraday chart data for MGCG2 to the file MGCG2.scid. Service: TransAct.Trading | 2021-11-29 20:51:00.074 HD Request # 7 | Download start date-time: 2021-11-29 07:02:10.000000. File last date-time: 2021-11-29 07:02:10.703000 | 2021-11-29 20:51:00.074 HD Request # 7 | Using server: ds12.sierracharts.com port 10149 | 2021-11-29 20:51:00.074 Socket (1) | Creating socket. | 2021-11-29 20:51:00.074 Socket (1) | New receive buffer size: 5242880 | 2021-11-29 20:51:00.074 Socket (1) | Connecting to IP: 204.15.197.14. | 2021-11-29 20:51:00.074 HD Request # 7 | Setting DTC encoding to Binary VLS | 2021-11-29 20:51:00.344 HD Request # 7 | Sending historical data logon request message. | 2021-11-29 20:51:00.344 HD Request # 7 | Requesting Intraday data. Start date-time: 2021-11-29 07:02:10. Record interval: 1. Symbol: MGCG2 | 2021-11-29 20:51:01.024 HD Request # 7 | Decompressing data. | 2021-11-29 20:51:01.154 Socket (1) | CloseSocket call. | 2021-11-29 20:51:01.154 Historical data download thread signaled to stop. | 2021-11-29 20:51:01.154 HD Request # 7 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for MGCG2 | 2021-11-29 20:51:01.154 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-11-29 20:51:01.154 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2021-11-29 06:02:10.703000 | 2021-11-29 20:51:01.154 HD Request # 7 | Completion time: 1s | 2021-11-29 20:51:01.154 HD Request # 7 | Intraday data download complete for MGCG2. Unique request ID: 5 | 2021-11-29 20:51:01.154 Removing historical data download ID 5. | 2021-11-29 20:51:01.154 Real-time Intraday chart data file updates started for MGCG2 | 2021-11-29 20:51:01.154 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\MGCG2.scid. Thread ID: 8360 | 2021-11-29 20:51:01.154 Intraday chart data file opened for MGCG2 | 2021-11-29 20:51:01.154 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2021-11-29 20:51:01.154 Triggering next historical data download in queue. | 2021-11-29 20:51:01.154 No download requests in the queue to start downloads for. | 2021-11-29 20:51:01.154 Socket (1) | Socket gracefully closed by remote side. | 2021-11-29 20:51:01.284 Socket (1) | Closed. | 2021-11-29 20:51:01.284 The chart is not working. I am sending you a Message Log to analyze the causes of the error. Kind regards Bogdan Nominaniuk (52575) PS I also sent you today, i.e. 2021-11-29 Send For Analysis |
| [2021-11-30 09:03:18] |
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Contact transact regarding errors like this: Symbol Error - GCG2 is unknown, unavailable, or improperly formatted. Unsupported symbol | 2021-11-29 20:44:39.741 Only they can resolve these. Also restart Sierra Chart to resolve this: Socket (1) | CloseSocket call. | 2021-11-29 20:44:53.701 HD Request # 2 | Error downloading historical Intraday data for GCG2. Timeout error connecting to server. | 2021-11-29 20:44:53.701 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-30 09:03:29
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