Support Board
Date/Time: Tue, 04 Nov 2025 04:54:57 +0000
Crude Frozen
View Count: 643
| [2021-11-26 16:15:41] |
| amirN - Posts: 159 |
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My chart of CLF22_FUT_NYMEX is frozen. What is wrong?
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| [2021-11-26 16:26:42] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-26 17:58:53] |
| amirN - Posts: 159 |
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I have disconnected and reconnected to the data feed and Crude started to update again! strange!
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| [2021-11-26 18:24:48] |
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We checked all the servers and they are all receiving the NYMEX data feed. So we do not know why there was an issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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