Support Board
Date/Time: Tue, 04 Nov 2025 02:00:54 +0000
Most recent data is not showing on my Sierra chart
View Count: 1335
| [2021-10-12 15:09:19] |
| User556313 - Posts: 9 |
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Hi, On my Sierra Chart of ES, the data does not update; when I do Edit/Translate Symbols to Current Service. I get an error on my screen in an orange dialogue box which says: 'Symbol is unknown. Click for symbol information. Real-time data subscription for instrument F.US.EP (corresponding to ID=1) is not enabled', also, I get an error on my screen in an red dialogue box which says; 'Download failed. Error downloading historical intraday data for F.ES.EPZ21. Instrument F.US.EP (corresponding tp ID1) is not allowed. Result = 103. Num Quotes = 0. I am new to Sierra Charts and I have absolutely No Idea how to fix this and get the current ES Futures contract data to display on my chart. Please may you advise me what to do / change / configure ? Kind regards Paul (Australia) |
| [2021-10-12 17:01:09] |
| John - SC Support - Posts: 42737 |
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Where do you want to get your real-time data from - CQG or us (Sierra Chart)?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-08 11:50:14] |
| User556313 - Posts: 9 |
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Hi .. apologies for the delay .. I have almost given up on Sierra Charts ... I am stuck on the same problem from one Month ago I am paying to use (1) Sierra Charts, (2) Denali data Feed & (3) CQG Order Routing * I can NOT progress with learning to trade, or trading in Simulation Mode, because I cant get data |
 Sierra Charts error.JPG / V - Attached On 2021-11-08 11:49:37 UTC - Size: 185.05 KB - 221 views |
| [2021-11-08 12:24:37] |
| User556313 - Posts: 9 |
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*** Please escalate this to a senior support person !!! Hello, On my Sierra Chart of ES, the data does not update; when I do Edit/Translate Symbols to Current Service. I get an error on my screen in an orange dialogue box which says: 'Symbol is unknown. Click for symbol information. Real-time data subscription for instrument F.US.EP (corresponding to ID=1) is not enabled', also, I get an error on my screen in an red dialogue box which says; 'Download failed. Error downloading historical intraday data for F.ES.EPZ21. Instrument F.US.EP (corresponding tp ID1) is not allowed. Result = 103. Num Quotes = 0. I am new to Sierra Charts and I have absolutely No Idea how to fix this and get the current ES Futures contract data to display on my chart. Please may you advise me what to do / change / configure ? Kind regards Paul (Australia) What I have done ALL the following, but still (1) I get the same Error Messages and (2) I am unable to display data 2021/09/2023 [1] --- I have done Global Settings / Symbol Settings / clicked on 'Update from Server' .. .. the File / Disconnect .. then File / Connect to data feed ** I have unticked 'Use Custom Symbol Settings Values' [2] Edit / Translate Symbols to current service [3] Help / Download Current version NB Without me being melodramatic, if your support team is unable to assist me, then I will have no option but to STOP using Sierra Charts completely. If you cannot help me, please tell me why not ? Regards Paul Godfrey |
| [2021-11-08 14:35:57] |
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We activated the CME top of book exchange on your Sierra Chart account, for real-time data. If you require market depth data, let us know. You should begin to receive the data in about two minutes. If not, restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-08 14:36:33
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| [2021-11-23 08:25:36] |
| jake206711 - Posts: 9 |
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I am having the same problem, Long time SC user. example from log: CQG WebAPI | Market data subscription for F.US.MESZ21 was unsuccessful. Text: Real-time data subscription for instrument F.US.MES (corresponding to ID = 2) is not enabled. | 2021-11-23 03:15:49.738 I am paying to use (1) Sierra Charts, (2) Denali data Feed & (3) CQG Order Routing with AMP. The last day I have data for is 10-26-2021. It's like something changed that day. Using SC version 2328 Thanks for your help! Date Time Of Last Edit: 2021-11-23 14:23:29
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| [2021-11-23 11:54:07] |
| User556313 - Posts: 9 |
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Yes, please .. I definitely need Market Depth data .. please activate that on my account .. u will check tomorrow when I login. Many thanks Paul |
| [2021-11-23 14:52:08] |
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Regarding post #6, you need to activate the exchanges you require from this page here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed Regarding post #7, we recommend waiting until next month to activate CME market depth. For more information, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Adding Support for CME Market Depth Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-23 14:54:24
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