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Date/Time: Fri, 01 Nov 2024 01:00:53 +0000

How to Post a Message for Support

no mbo

View Count: 525

[2021-08-17 16:19:21]
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User529087 - Posts: 25
Hi I have no MBO data on ES:

Software version: 2296 64-bit | 2021-08-17 10:07:45.688
Primary Thread ID: 16324 | 2021-08-17 10:07:45.688
Usage end date: 2021-09-04 | 2021-08-17 10:07:45.688
Enabled for: Advanced Features 2. | 2021-08-17 10:07:45.688
Enabled for: Sierra Chart Historical Data Service. | 2021-08-17 10:07:45.688
Enabled for: Denali Real-Time Exchange Data Feed. | 2021-08-17 10:07:45.688
Enabled for: Delayed Denali Exchange Data Feed. | 2021-08-17 10:07:45.688
Enabled for exchange2: CME (Trading Account Required) | 2021-08-17 10:07:45.688
Enabled for exchange2: CBOT (Trading Account Required) | 2021-08-17 10:07:45.688
Enabled for exchange2: COMEX (Trading Account Required) | 2021-08-17 10:07:45.688
Enabled for exchange2: NYMEX (Trading Account Required) | 2021-08-17 10:07:45.688
Enabled for exchange2: EUREX EOBI | 2021-08-17 10:07:45.688
Enabled for exchange2: CFE | 2021-08-17 10:07:45.688
Allow Support for Sierra Chart Data Feeds is enabled. | 2021-08-17 10:07:45.688
Current selected Data/Trading service: SC Data - All Services | 2021-08-17 10:07:45.688
Custom symbol settings values: enabled | 2021-08-17 10:07:45.688
Chart Update Interval: 500 | 2021-08-17 10:07:45.688
Intraday Data Storage Time Unit: 1 | 2021-08-17 10:07:45.688
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-08-17 10:07:45.688
2021-08-17 14:07:45 Local computer time in UTC | 2021-08-17 10:07:45.688
2021-08-17 10:07:45 Local computer time in SC Time Zone | 2021-08-17 10:07:45.688
Program path: C:\SierraChart\ | 2021-08-17 10:07:45.688
Data Files path: C:\SierraChart\Data\ | 2021-08-17 10:07:45.688
OS Version Number: 10.0 | 2021-08-17 10:07:45.689
Locale Setting: C | 2021-08-17 10:07:45.689
DLLs: UserContributedStudies_64.dll | 2021-08-17 10:07:45.689
Allowed protected custom studies: | 2021-08-17 10:07:45.689

SC Data - All Services | Connecting to the server ds12.sierracharts.com. Port 10048 | 2021-08-17 10:07:46.075
DTC Client socket (2) | Creating socket. | 2021-08-17 10:07:46.076
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-08-17 10:07:46.076
DTC Client socket (2) | Connecting to IP: 204.15.197.14. | 2021-08-17 10:07:46.076
SC Data - All Services | Network connection to server complete. | 2021-08-17 10:07:46.136
SC Data - All Services | Starting socket receive thread. | 2021-08-17 10:07:46.136
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-08-17 10:07:46.136
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-08-17 10:07:46.204
SC Data - All Services | Sending logon request message. | 2021-08-17 10:07:46.204
SC Data - All Services | Received logon response. | 2021-08-17 10:07:46.269
SC Data - All Services | Server Name: SC Real-Time Server. | 2021-08-17 10:07:46.269
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-08-17 10:07:46.269
SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2021-08-17 10:07:46.269
SC Data - All Services | Waiting for socket receive thread to end | 2021-08-17 10:07:46.269
DTC Client socket (2) | CloseSocket call. | 2021-08-17 10:07:46.270
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-17 10:07:46.271
SC Data - All Services | Disconnected from the server. | 2021-08-17 10:07:46.271
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-08-17 10:07:46.271
DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-08-17 10:07:46.326
DTC Client socket (2) | Closed. | 2021-08-17 10:07:46.326
SC Data - All Services | Connecting to the server ds12.sierracharts.com. Port 443 | 2021-08-17 10:07:48.262
DTC Client socket (2) | Creating socket. | 2021-08-17 10:07:48.263
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-08-17 10:07:48.263
DTC Client socket (2) | Connecting to IP: 204.15.197.14. | 2021-08-17 10:07:48.263
SC Data - All Services | Network connection to server complete. | 2021-08-17 10:07:48.332
SC Data - All Services | Starting socket receive thread. | 2021-08-17 10:07:48.332
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-08-17 10:07:48.332
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-08-17 10:07:48.436
SC Data - All Services | Sending logon request message. | 2021-08-17 10:07:48.436
SC Data - All Services | Received logon response. | 2021-08-17 10:07:48.505
SC Data - All Services | Server Name: SC Real-Time Server. | 2021-08-17 10:07:48.505
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-08-17 10:07:48.505
SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2021-08-17 10:07:48.505
SC Data - All Services | Waiting for socket receive thread to end | 2021-08-17 10:07:48.505
DTC Client socket (2) | CloseSocket call. | 2021-08-17 10:07:48.505
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-17 10:07:48.505
SC Data - All Services | Disconnected from the server. | 2021-08-17 10:07:48.506
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-08-17 10:07:48.506
DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-08-17 10:07:48.560
DTC Client socket (2) | Closed. | 2021-08-17 10:07:48.561
SC Data - All Services | Connecting to the server ds12.sierracharts.com. Port 10048 | 2021-08-17 10:07:50.499
DTC Client socket (2) | Creating socket. | 2021-08-17 10:07:50.499
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-08-17 10:07:50.499
DTC Client socket (2) | Connecting to IP: 204.15.197.14. | 2021-08-17 10:07:50.499
SC Data - All Services | Network connection to server complete. | 2021-08-17 10:07:50.557
SC Data - All Services | Starting socket receive thread. | 2021-08-17 10:07:50.557
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-08-17 10:07:50.557
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-08-17 10:07:50.632
SC Data - All Services | Sending logon request message. | 2021-08-17 10:07:50.632
SC Data - All Services | Received logon response. | 2021-08-17 10:07:50.694
SC Data - All Services | Server Name: SC Real-Time Server. | 2021-08-17 10:07:50.694
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-08-17 10:07:50.694
SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2021-08-17 10:07:50.694
SC Data - All Services | Waiting for socket receive thread to end | 2021-08-17 10:07:50.694
DTC Client socket (2) | CloseSocket call. | 2021-08-17 10:07:50.696
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-17 10:07:50.696
SC Data - All Services | Disconnected from the server. | 2021-08-17 10:07:50.696
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-08-17 10:07:50.696
DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-08-17 10:07:50.751
DTC Client socket (2) | Closed. | 2021-08-17 10:07:50.751
SC Data - All Services | Connecting to the server ds12.sierracharts.com. Port 443 | 2021-08-17 10:07:52.693
DTC Client socket (2) | Creating socket. | 2021-08-17 10:07:52.693
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-08-17 10:07:52.694
DTC Client socket (2) | Connecting to IP: 204.15.197.14. | 2021-08-17 10:07:52.694
SC Data - All Services | Network connection to server complete. | 2021-08-17 10:07:52.759
SC Data - All Services | Starting socket receive thread. | 2021-08-17 10:07:52.759
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-08-17 10:07:52.759
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-08-17 10:07:52.865
SC Data - All Services | Sending logon request message. | 2021-08-17 10:07:52.865
SC Data - All Services | Received logon response. | 2021-08-17 10:07:52.946
SC Data - All Services | Server Name: SC Real-Time Server. | 2021-08-17 10:07:52.946
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-08-17 10:07:52.946
SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2021-08-17 10:07:52.946
SC Data - All Services | Waiting for socket receive thread to end | 2021-08-17 10:07:52.946
DTC Client socket (2) | CloseSocket call. | 2021-08-17 10:07:52.947
SC Data - All Services | Disconnected from the server. | 2021-08-17 10:07:52.947
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-08-17 10:07:52.947
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-17 10:07:52.947
DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-08-17 10:07:53.004
DTC Client socket (2) | Closed. | 2021-08-17 10:07:53.004
SC Data - All Services | Connecting to the server ds12.sierracharts.com. Port 443 | 2021-08-17 10:07:54.934
DTC Client socket (2) | Creating socket. | 2021-08-17 10:07:54.935
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-08-17 10:07:54.935
DTC Client socket (2) | Connecting to IP: 204.15.197.14. | 2021-08-17 10:07:54.935
SC Data - All Services | Network connection to server complete. | 2021-08-17 10:07:54.993
SC Data - All Services | Starting socket receive thread. | 2021-08-17 10:07:54.993
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-08-17 10:07:54.993
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-08-17 10:07:55.099
SC Data - All Services | Sending logon request message. | 2021-08-17 10:07:55.099
SC Data - All Services | Received logon response. | 2021-08-17 10:07:55.163
SC Data - All Services | Server Name: SC Real-Time Server. | 2021-08-17 10:07:55.163
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-08-17 10:07:55.163
SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2021-08-17 10:07:55.163
SC Data - All Services | Waiting for socket receive thread to end | 2021-08-17 10:07:55.163
DTC Client socket (2) | CloseSocket call. | 2021-08-17 10:07:55.163
SC Data - All Services | Disconnected from the server. | 2021-08-17 10:07:55.163
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-08-17 10:07:55.163
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-17 10:07:55.163
DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-08-17 10:07:55.239
DTC Client socket (2) | Closed. | 2021-08-17 10:07:55.239
SC Data - All Services | Connecting to the server ds12.sierracharts.com. Port 10048 | 2021-08-17 10:07:57.154
DTC Client socket (2) | Creating socket. | 2021-08-17 10:07:57.154
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-08-17 10:07:57.154
DTC Client socket (2) | Connecting to IP: 204.15.197.14. | 2021-08-17 10:07:57.154
SC Data - All Services | Network connection to server complete. | 2021-08-17 10:07:57.213
SC Data - All Services | Starting socket receive thread. | 2021-08-17 10:07:57.213
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-08-17 10:07:57.213
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-08-17 10:07:57.288
SC Data - All Services | Sending logon request message. | 2021-08-17 10:07:57.288
SC Data - All Services | Received logon response. | 2021-08-17 10:07:57.367
SC Data - All Services | Server Name: SC Real-Time Server. | 2021-08-17 10:07:57.367
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-08-17 10:07:57.367
SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2021-08-17 10:07:57.367
SC Data - All Services | Waiting for socket receive thread to end | 2021-08-17 10:07:57.367
DTC Client socket (2) | CloseSocket call. | 2021-08-17 10:07:57.368
SC Data - All Services | Disconnected from the server. | 2021-08-17 10:07:57.368
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-08-17 10:07:57.368
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-17 10:07:57.368
DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-08-17 10:07:57.424
DTC Client socket (2) | Closed. | 2021-08-17 10:07:57.424
File >> Disconnect selected. | 2021-08-17 10:07:58.131
SC Data - All Services (Market Orders Data) | Waiting for socket receive thread to end | 2021-08-17 10:07:58.131
DTC Client socket (5) | CloseSocket call. | 2021-08-17 10:07:58.132
DTC Client socket (5) | Shutdown started. Waiting for graceful close. | 2021-08-17 10:07:58.132
SC Data - All Services (Market Orders Data) | Disconnected from the server. | 2021-08-17 10:07:58.132
WSACleanup called. | 2021-08-17 10:07:58.132
SC Data - All Services | Waiting for socket receive thread to end | 2021-08-17 10:07:58.132
DTC Client socket (4) | CloseSocket call. | 2021-08-17 10:07:58.132
SC Data - All Services | Disconnected from the server. | 2021-08-17 10:07:58.132
DTC Client socket (0) | CloseSocket call. | 2021-08-17 10:07:58.132
SC Data - All Services | Disconnected from the server. | 2021-08-17 10:07:58.132
SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2021-08-17 10:07:58.132
DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2021-08-17 10:07:58.133
DTC Client socket (1) | CloseSocket call. | 2021-08-17 10:07:58.133
SC DTC Data with Market Depth | Disconnected from the server. | 2021-08-17 10:07:58.133
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-17 10:07:58.133
SC Data - All Services | Disconnected. | 2021-08-17 10:07:58.133

SC Data - All Services | Connected to server complete. | 2021-08-17 10:08:03.408
Triggering next historical data download in queue. | 2021-08-17 10:08:03.409
Triggering next historical data download in queue. | 2021-08-17 10:08:03.409
Triggering next historical data download in queue. | 2021-08-17 10:08:03.409
Triggering next historical data download in queue. | 2021-08-17 10:08:03.409
No download requests in the queue to start downloads for. | 2021-08-17 10:08:03.411
No download requests in the queue to start downloads for. | 2021-08-17 10:08:03.411
No download requests in the queue to start downloads for. | 2021-08-17 10:08:03.411
No download requests in the queue to start downloads for. | 2021-08-17 10:08:03.411
Mapping FESXU21-EUREX to FESX202109_FUT_EUREX. Service code: eurex | 2021-08-17 10:08:03.606
SC Data - All Services | Starting real-time market data updates for: FESXU21-EUREX (FESX202109_FUT_EUREX). ID: 1 Service code: eurex | 2021-08-17 10:08:03.606
SC Data - All Services | Connecting to the server ds12.sierracharts.com. Port 443 | 2021-08-17 10:08:03.606
SC Data - All Services | Requesting security definition data for: FESXU21-EUREX (FESX202109_FUT_EUREX). ID: 1 | 2021-08-17 10:08:03.607
Added historical Intraday data request for FESXU21-EUREX to the queue. | 2021-08-17 10:08:03.607
Intraday data recording state for symbol FESXU21-EUREX is set to download 'Pending'. | 2021-08-17 10:08:03.607
Triggering next historical data download in queue. | 2021-08-17 10:08:03.607
DTC Client socket (2) | Creating socket. | 2021-08-17 10:08:03.607
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-08-17 10:08:03.607
DTC Client socket (2) | Connecting to IP: 204.15.197.14. | 2021-08-17 10:08:03.607
Delaying start of download for FESXU21-EUREX | 2021-08-17 10:08:03.608
Mapping ESU21-CME to ESU21. Service code: cme | 2021-08-17 10:08:03.608
SC Data - All Services | Starting real-time market data updates for: ESU21-CME (ESU21). ID: 2 Service code: cme | 2021-08-17 10:08:03.608
SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 443 | 2021-08-17 10:08:03.608
SC Data - All Services | Requesting security definition data for: ESU21-CME (ESU21). ID: 2 | 2021-08-17 10:08:03.608
Added historical Intraday data request for ESU21-CME to the queue. | 2021-08-17 10:08:03.608
Intraday data recording state for symbol ESU21-CME is set to download 'Pending'. | 2021-08-17 10:08:03.608
Triggering next historical data download in queue. | 2021-08-17 10:08:03.608
SC Data - All Services | Starting real-time market data updates for: $VXSE. ID: 3 Service code: cboe.index | 2021-08-17 10:08:03.613
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: $VXSE | 2021-08-17 10:08:03.613
SC Data - All Services | Requesting security definition data for: $VXSE. ID: 3 | 2021-08-17 10:08:03.613
Added historical Intraday data request for $VXSE to the queue. | 2021-08-17 10:08:03.613
Intraday data recording state for symbol $VXSE is set to download 'Pending'. | 2021-08-17 10:08:03.613
Triggering next historical data download in queue. | 2021-08-17 10:08:03.613
Mapping FDAXU21-EUREX to FDAX202109_FUT_EUREX. Service code: eurex | 2021-08-17 10:08:03.613
SC Data - All Services | Starting real-time market data updates for: FDAXU21-EUREX (FDAX202109_FUT_EUREX). ID: 4 Service code: eurex | 2021-08-17 10:08:03.613
SC Data - All Services | Requesting security definition data for: FDAXU21-EUREX (FDAX202109_FUT_EUREX). ID: 4 | 2021-08-17 10:08:03.613
Added historical Intraday data request for FDAXU21-EUREX to the queue. | 2021-08-17 10:08:03.613
Intraday data recording state for symbol FDAXU21-EUREX is set to download 'Pending'. | 2021-08-17 10:08:03.613
Triggering next historical data download in queue. | 2021-08-17 10:08:03.613
SC DTC Data with Market Depth | Starting real-time market data updates for: ADR-NASDAQ. ID: 5 Service code: statscalc | 2021-08-17 10:08:03.618
SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 10048 | 2021-08-17 10:08:03.618
SC DTC Data with Market Depth | Requesting security definition data for: ADR-NASDAQ. ID: 5 | 2021-08-17 10:08:03.618
Added historical Intraday data request for ADR-NASDAQ to the queue. | 2021-08-17 10:08:03.618
Intraday data recording state for symbol ADR-NASDAQ is set to download 'Pending'. | 2021-08-17 10:08:03.618
Triggering next historical data download in queue. | 2021-08-17 10:08:03.618
SC Data - All Services | Network connection to server complete. | 2021-08-17 10:08:03.670
SC Data - All Services | Starting socket receive thread. | 2021-08-17 10:08:03.670
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-08-17 10:08:03.671
DTC Client socket (3) | Creating socket. | 2021-08-17 10:08:03.682
DTC Client socket (3) | New receive buffer size: 5242880 | 2021-08-17 10:08:03.682
DTC Client socket (3) | Connecting to IP: 216.1.90.129. | 2021-08-17 10:08:03.682
DTC Client socket (6) | Creating socket. | 2021-08-17 10:08:03.682
DTC Client socket (6) | New receive buffer size: 5242880 | 2021-08-17 10:08:03.682
DTC Client socket (6) | Connecting to IP: 204.15.197.14. | 2021-08-17 10:08:03.682
SC Data - All Services | Network connection to server complete. | 2021-08-17 10:08:03.740
SC Data - All Services | Starting socket receive thread. | 2021-08-17 10:08:03.740
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-08-17 10:08:03.740
SC DTC Data with Market Depth | Network connection to server complete. | 2021-08-17 10:08:03.742
SC DTC Data with Market Depth | Starting socket receive thread. | 2021-08-17 10:08:03.742
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2021-08-17 10:08:03.742
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-08-17 10:08:03.763
SC Data - All Services | Sending logon request message. | 2021-08-17 10:08:03.763
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-08-17 10:08:03.810
SC Data - All Services | Sending logon request message. | 2021-08-17 10:08:03.810
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2021-08-17 10:08:03.826
SC DTC Data with Market Depth | Sending logon request message. | 2021-08-17 10:08:03.826
SC Data - All Services | Received logon response. | 2021-08-17 10:08:03.827
SC Data - All Services | Server Name: SC Real-Time Server. | 2021-08-17 10:08:03.827
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-08-17 10:08:03.827
SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2021-08-17 10:08:03.827
SC Data - All Services | Waiting for socket receive thread to end | 2021-08-17 10:08:03.827
DTC Client socket (2) | CloseSocket call. | 2021-08-17 10:08:03.828
SC Data - All Services | Disconnected from the server. | 2021-08-17 10:08:03.828
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-08-17 10:08:03.828
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-17 10:08:03.828
DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-08-17 10:08:03.888
DTC Client socket (2) | Closed. | 2021-08-17 10:08:03.888
SC DTC Data with Market Depth | Received logon response. | 2021-08-17 10:08:04.516
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2021-08-17 10:08:04.516
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2021-08-17 10:08:04.516
SC DTC Data with Market Depth | Successfully connected. | 2021-08-17 10:08:04.516
SC DTC Data with Market Depth | Trading is not supported. | 2021-08-17 10:08:04.516
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: ADR-NASDAQ | 2021-08-17 10:08:04.516
SC Data - All Services | Received logon response. | 2021-08-17 10:08:04.651
SC Data - All Services | Server Name: SC Realtime Server. | 2021-08-17 10:08:04.651
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-08-17 10:08:04.651
SC Data - All Services | Successfully connected. | 2021-08-17 10:08:04.651
SC Data - All Services | Trading is not supported. | 2021-08-17 10:08:04.651
SC Data - All Services | Restarting real-time data updates for symbol: ESU21-CME -> ESU21 | 2021-08-17 10:08:04.651
SC DTC Data with Market Depth | Received security definition for symbol ADR-NASDAQ | 2021-08-17 10:08:04.673
SC Data - All Services | Received security definition for symbol ESU21-CME | 2021-08-17 10:08:04.809
SC Data - All Services | Connecting to the server ds12.sierracharts.com. Port 443 | 2021-08-17 10:08:05.826
DTC Client socket (2) | Creating socket. | 2021-08-17 10:08:05.826
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-08-17 10:08:05.826
DTC Client socket (2) | Connecting to IP: 204.15.197.14. | 2021-08-17 10:08:05.826
SC Data - All Services | Network connection to server complete. | 2021-08-17 10:08:05.886
SC Data - All Services | Starting socket receive thread. | 2021-08-17 10:08:05.886
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-08-17 10:08:05.887
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-08-17 10:08:05.987
SC Data - All Services | Sending logon request message. | 2021-08-17 10:08:05.987
SC Data - All Services | Received logon response. | 2021-08-17 10:08:06.048
SC Data - All Services | Server Name: SC Real-Time Server. | 2021-08-17 10:08:06.048
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-08-17 10:08:06.048
SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2021-08-17 10:08:06.048
SC Data - All Services | Waiting for socket receive thread to end | 2021-08-17 10:08:06.048
DTC Client socket (2) | CloseSocket call. | 2021-08-17 10:08:06.049
SC Data - All Services | Disconnected from the server. | 2021-08-17 10:08:06.049
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-08-17 10:08:06.049
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-17 10:08:06.049
DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-08-17 10:08:06.105
DTC Client socket (2) | Closed. | 2021-08-17 10:08:06.105
SC Data - All Services | Connecting to the server ds12.sierracharts.com. Port 10048 | 2021-08-17 10:08:08.047
DTC Client socket (2) | Creating socket. | 2021-08-17 10:08:08.048
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-08-17 10:08:08.048
DTC Client socket (2) | Connecting to IP: 204.15.197.14. | 2021-08-17 10:08:08.048
SC Data - All Services | Network connection to server complete. | 2021-08-17 10:08:08.108
SC Data - All Services | Starting socket receive thread. | 2021-08-17 10:08:08.108
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-08-17 10:08:08.108
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-08-17 10:08:08.207
SC Data - All Services | Sending logon request message. | 2021-08-17 10:08:08.207
SC Data - All Services | Received logon response. | 2021-08-17 10:08:08.272
SC Data - All Services | Server Name: SC Real-Time Server. | 2021-08-17 10:08:08.272
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-08-17 10:08:08.272
SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2021-08-17 10:08:08.272
SC Data - All Services | Waiting for socket receive thread to end | 2021-08-17 10:08:08.272
DTC Client socket (2) | CloseSocket call. | 2021-08-17 10:08:08.273
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-17 10:08:08.273
SC Data - All Services | Disconnected from the server. | 2021-08-17 10:08:08.273
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-08-17 10:08:08.273
DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-08-17 10:08:08.332
DTC Client socket (2) | Closed. | 2021-08-17 10:08:08.332
Requesting market depth updates for: ADR-NASDAQ if supported. | 2021-08-17 10:08:08.404
Separate subscription for market depth updates not supported. ADR-NASDAQ | 2021-08-17 10:08:08.404
Requesting market depth updates for: ESU21-CME if supported. | 2021-08-17 10:08:08.404
SC Data - All Services (Market Orders Data) | Connecting to the server ds21.sierracharts.com. Port 10060 | 2021-08-17 10:08:08.406
Requesting market depth updates for: FDAXU21-EUREX if supported. | 2021-08-17 10:08:08.406
Separate subscription for market depth updates not supported. FDAXU21-EUREX | 2021-08-17 10:08:08.406
Requesting market depth updates for: FESXU21-EUREX if supported. | 2021-08-17 10:08:08.406
Separate subscription for market depth updates not supported. FESXU21-EUREX | 2021-08-17 10:08:08.406
DTC Client socket (2) | Creating socket. | 2021-08-17 10:08:08.407
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-08-17 10:08:08.407
DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2021-08-17 10:08:08.407
SC Data - All Services (Market Orders Data) | Network connection to server complete. | 2021-08-17 10:08:08.466
SC Data - All Services (Market Orders Data) | Starting socket receive thread. | 2021-08-17 10:08:08.466
SC Data - All Services (Market Orders Data) | Sending encoding request to server: Binary VLS. Compression: standard | 2021-08-17 10:08:08.466
SC Data - All Services (Market Orders Data) | Setting DTC encoding to Binary VLS | 2021-08-17 10:08:08.543
SC Data - All Services (Market Orders Data) | Sending logon request message. | 2021-08-17 10:08:08.543
SC Data - All Services | Clearing market depth for ESU21-CME | 2021-08-17 10:08:08.545
SC Data - All Services (Market Orders Data) | Received logon response. | 2021-08-17 10:08:09.355
SC Data - All Services (Market Orders Data) | Server Name: SC Realtime Server. | 2021-08-17 10:08:09.355
SC Data - All Services (Market Orders Data) | Server protocol version: 8. Client protocol version: 8 | 2021-08-17 10:08:09.355
SC Data - All Services (Market Orders Data) | Successfully connected. | 2021-08-17 10:08:09.355
SC Data - All Services (Market Orders Data) | Trading is not supported. | 2021-08-17 10:08:09.355
SC Data - All Services (Market Orders Data) | Starting market orders updates for: ESU21. MinimumMarketByOrderQuantity: 0. Service code: cme | 2021-08-17 10:08:09.355
SC Data - All Services (Market Orders Data) | Restarting market orders data for symbol: ESU21-CME -> ESU21 | 2021-08-17 10:08:09.355
SC Data - All Services | Connecting to the server ds12.sierracharts.com. Port 443 | 2021-08-17 10:08:10.263
DTC Client socket (7) | Creating socket. | 2021-08-17 10:08:10.264
DTC Client socket (7) | New receive buffer size: 5242880 | 2021-08-17 10:08:10.264
DTC Client socket (7) | Connecting to IP: 204.15.197.14. | 2021-08-17 10:08:10.264
SC Data - All Services | Network connection to server complete. | 2021-08-17 10:08:10.334
SC Data - All Services | Starting socket receive thread. | 2021-08-17 10:08:10.334
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-08-17 10:08:10.334
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-08-17 10:08:10.468
SC Data - All Services | Sending logon request message. | 2021-08-17 10:08:10.468
SC Data - All Services | Received logon response. | 2021-08-17 10:08:10.537
SC Data - All Services | Server Name: SC Real-Time Server. | 2021-08-17 10:08:10.537
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-08-17 10:08:10.537
SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2021-08-17 10:08:10.537
SC Data - All Services | Waiting for socket receive thread to end | 2021-08-17 10:08:10.537
DTC Client socket (7) | CloseSocket call. | 2021-08-17 10:08:10.538
SC Data - All Services | Disconnected from the server. | 2021-08-17 10:08:10.538
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-08-17 10:08:10.538
DTC Client socket (7) | Shutdown started. Waiting for graceful close. | 2021-08-17 10:08:10.538
DTC Client socket (7) | Socket gracefully closed by remote side. | 2021-08-17 10:08:10.590
DTC Client socket (7) | Closed. | 2021-08-17 10:08:10.590
SC Data - All Services | Connecting to the server ds12.sierracharts.com. Port 10048 | 2021-08-17 10:08:12.530
DTC Client socket (7) | Creating socket. | 2021-08-17 10:08:12.531
DTC Client socket (7) | New receive buffer size: 5242880 | 2021-08-17 10:08:12.531
DTC Client socket (7) | Connecting to IP: 204.15.197.14. | 2021-08-17 10:08:12.531
SC Data - All Services | Network connection to server complete. | 2021-08-17 10:08:12.599
SC Data - All Services | Starting socket receive thread. | 2021-08-17 10:08:12.599
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-08-17 10:08:12.599
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-08-17 10:08:12.692
SC Data - All Services | Sending logon request message. | 2021-08-17 10:08:12.692
SC Data - All Services | Received logon response. | 2021-08-17 10:08:12.756
SC Data - All Services | Server Name: SC Real-Time Server. | 2021-08-17 10:08:12.756
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-08-17 10:08:12.756
SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2021-08-17 10:08:12.756
SC Data - All Services | Waiting for socket receive thread to end | 2021-08-17 10:08:12.756
DTC Client socket (7) | CloseSocket call. | 2021-08-17 10:08:12.757
DTC Client socket (7) | Shutdown started. Waiting for graceful close. | 2021-08-17 10:08:12.757
SC Data - All Services | Disconnected from the server. | 2021-08-17 10:08:12.757
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-08-17 10:08:12.757
DTC Client socket (7) | Socket gracefully closed by remote side. | 2021-08-17 10:08:12.813
DTC Client socket (7) | Closed. | 2021-08-17 10:08:12.813
SC Data - All Services | Connecting to the server ds12.sierracharts.com. Port 443 | 2021-08-17 10:08:14.749
DTC Client socket (7) | Creating socket. | 2021-08-17 10:08:14.750
DTC Client socket (7) | New receive buffer size: 5242880 | 2021-08-17 10:08:14.750
DTC Client socket (7) | Connecting to IP: 204.15.197.14. | 2021-08-17 10:08:14.750
SC Data - All Services | Network connection to server complete. | 2021-08-17 10:08:14.812
SC Data - All Services | Starting socket receive thread. | 2021-08-17 10:08:14.812
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-08-17 10:08:14.812
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-08-17 10:08:14.915
SC Data - All Services | Sending logon request message. | 2021-08-17 10:08:14.915
SC Data - All Services | Received logon response. | 2021-08-17 10:08:14.978
SC Data - All Services | Server Name: SC Real-Time Server. | 2021-08-17 10:08:14.978
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-08-17 10:08:14.978
SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2021-08-17 10:08:14.978
SC Data - All Services | Waiting for socket receive thread to end | 2021-08-17 10:08:14.978
DTC Client socket (7) | CloseSocket call. | 2021-08-17 10:08:14.978
DTC Client socket (7) | Shutdown started. Waiting for graceful close. | 2021-08-17 10:08:14.978
SC Data - All Services | Disconnected from the server. | 2021-08-17 10:08:14.978
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-08-17 10:08:14.978
DTC Client socket (7) | Socket gracefully closed by remote side. | 2021-08-17 10:08:15.035
DTC Client socket (7) | Closed. | 2021-08-17 10:08:15.035
SC Data - All Services | Connecting to the server ds12.sierracharts.com. Port 10048 | 2021-08-17 10:08:16.975
DTC Client socket (7) | Creating socket. | 2021-08-17 10:08:16.976
DTC Client socket (7) | New receive buffer size: 5242880 | 2021-08-17 10:08:16.976
DTC Client socket (7) | Connecting to IP: 204.15.197.14. | 2021-08-17 10:08:16.976
SC Data - All Services | Network connection to server complete. | 2021-08-17 10:08:17.034
SC Data - All Services | Starting socket receive thread. | 2021-08-17 10:08:17.034
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-08-17 10:08:17.034
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-08-17 10:08:17.133
SC Data - All Services | Sending logon request message. | 2021-08-17 10:08:17.133
SC Data - All Services | Received logon response. | 2021-08-17 10:08:17.200
SC Data - All Services | Server Name: SC Real-Time Server. | 2021-08-17 10:08:17.200
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-08-17 10:08:17.200
SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2021-08-17 10:08:17.200
SC Data - All Services | Waiting for socket receive thread to end | 2021-08-17 10:08:17.200
DTC Client socket (7) | CloseSocket call. | 2021-08-17 10:08:17.200
DTC Client socket (7) | Shutdown started. Waiting for graceful close. | 2021-08-17 10:08:17.200
SC Data - All Services | Disconnected from the server. | 2021-08-17 10:08:17.200
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-08-17 10:08:17.200
DTC Client socket (7) | Socket gracefully closed by remote side. | 2021-08-17 10:08:17.267
DTC Client socket (7) | Closed. | 2021-08-17 10:08:17.267
SC Data - All Services | Connecting to the server ds12.sierracharts.com. Port 443 | 2021-08-17 10:08:19.201
DTC Client socket (7) | Creating socket. | 2021-08-17 10:08:19.202
DTC Client socket (7) | New receive buffer size: 5242880 | 2021-08-17 10:08:19.203
DTC Client socket (7) | Connecting to IP: 204.15.197.14. | 2021-08-17 10:08:19.203
SC Data - All Services | Network connection to server complete. | 2021-08-17 10:08:19.264
SC Data - All Services | Starting socket receive thread. | 2021-08-17 10:08:19.264
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-08-17 10:08:19.264
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-08-17 10:08:19.354
SC Data - All Services | Sending logon request message. | 2021-08-17 10:08:19.354
SC Data - All Services | Received logon response. | 2021-08-17 10:08:19.415
SC Data - All Services | Server Name: SC Real-Time Server. | 2021-08-17 10:08:19.415
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-08-17 10:08:19.415
SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2021-08-17 10:08:19.415
SC Data - All Services | Waiting for socket receive thread to end | 2021-08-17 10:08:19.416
DTC Client socket (7) | CloseSocket call. | 2021-08-17 10:08:19.416
DTC Client socket (7) | Shutdown started. Waiting for graceful close. | 2021-08-17 10:08:19.416
SC Data - All Services | Disconnected from the server. | 2021-08-17 10:08:19.416
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-08-17 10:08:19.416
DTC Client socket (7) | Socket gracefully closed by remote side. | 2021-08-17 10:08:19.472
DTC Client socket (7) | Closed. | 2021-08-17 10:08:19.472
[2021-08-17 17:10:51]
[Go To First Post]
John - SC Support - Posts: 35678
You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-08-17 22:19:25]
[Go To First Post]
User529087 - Posts: 25
Ok, but I was verified with Amp active account thru Sierra, and I had the feed working fine until I reinstalled. Is this something else?

Also, The Cme is working fine with MBO, no problem on that.

What's not working is the Eurex, I have no data at all.

Also the CFE is showing on a chart (vix on cfe), but If I pulled out a Dom, and I don't see anything I ordered the market depth with the CFE. Is that something I should be seeing?
[2021-08-17 22:23:03]
[Go To First Post]
User529087 - Posts: 25
this month.

If I'm with AMP which data should I select in current selected service? it should be automatic for AMP, no?
[2021-08-18 14:08:37]
[Go To First Post]
John - SC Support - Posts: 35678
Even though you are signed up with AMP, you have not set your File >> Data/Trade Service Settings >> Current Selected Service to CQG. Right now, you have it set to SC Data - All Services. Therefore, you have not connected to your live trading account in order to validate the CME Group data.

In order to connect to CQG, follow these instructions:
CQG Trading Platform Service: Setup Instructions

If you do not want to stay connected to your CQG account at all times, then you will just have to make that connection once a month. Refer to the instructions here:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees

What this also means, is that you have been getting the Delayed Streaming Data for the CME Group data. You have not been getting the Real-Time data. But that is why you are seeing the MBO data, as it is related to the Delayed data.

-------------

With regards to you not getting the MBO data for EUREX, make sure the option for Global Settings >> Sierra Chart Server Settings >> Use Separate Connection for Market by Order Data is set to Yes.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

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