Support Board
Date/Time: Tue, 04 Nov 2025 08:13:33 +0000
data not loading
View Count: 560
| [2021-08-16 16:14:04] |
| User338653 - Posts: 12 |
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Hi, I';m randomly getting an error saying password not provided and it qwont load any data? I haven't changed anything or touched anything. Please can you advise? Thanks, |
| [2021-08-16 18:07:59] |
| John - SC Support - Posts: 42737 |
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We need to know where it is stating that message. If you can give us a screenshot, that would be helpful.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-17 15:39:34] |
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The answer below also applies to historical data as well as real-time data. You are no longer getting data from the Denali Exchange Data Feed. The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-17 15:40:04
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