Support Board
Date/Time: Tue, 04 Nov 2025 08:59:48 +0000
Chart price freezing
View Count: 518
| [2021-08-13 16:05:38] |
| Tonkadad - Posts: 235 |
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IB is my broker, data coming from Denali, price for NQ freezing, getting "waiting for download message", just switched over to SC for Nasdaq data, not sure if that is related?
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| [2021-08-13 16:26:58] |
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Follow the instructions here to clear the Message Log: (This is essential) Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-13 16:44:53] |
| Tonkadad - Posts: 235 |
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Sent the log privately, also just noticed a Nasdaq stock was frozen before I cleared log.
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| [2021-08-13 17:26:48] |
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We do not observe any problem in this Message Log. Are you still noticing a problem now? We do notice that you have no exchanges active with the Sierra Chart Exchange Data Feed: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures If you want to use US equities data from our data feed, you need to activate the US equities exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-13 17:26:58
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