Support Board
Date/Time: Sun, 29 Jun 2025 04:34:37 +0000
cannot logon
View Count: 461
| [2021-08-03 22:00:34] |
| User940256 - Posts: 14 |
|
Still cannot logon I first verified my account name and saw that it was ****** which is the name that appears on the login page when I first open Sierra Charts. I wanted to verify my password, but there was no way to do that, so on the login page I clicked on "Retrieve Password", which only provided me with creating a new password, which I did. I then updated my Password Manager (Last Pass). I cancelled the login window, and then attempted to login again. The new login window opened showing me it was attempting to log me in with the correct account name, AC***** and with my new password. In fact I was able to access my charts, but no data. For a message popped up from CQG telling me that the username or password was incorrect. Now "the plot thickens". For I got a message earlier when I was working with gaining access, that told me that the Sierra Chart Account Name and password, ". . . are not your data or trading service username or password". And this is the problem now. I can loginto my charts, but cannot get data. Do I have to request new password and username from my broker? Or can I somehow set up "Correct" username and password myself in the Data Trade Service settings window? Here is my current log: Reading Internal Order ID file. | 2021-08-03 16:53:21.765 Reading Trade Orders file. | 2021-08-03 16:53:21.885 Reading Trade Positions file. | 2021-08-03 16:53:21.885 Reading Trade Account Data files. | 2021-08-03 16:53:21.886 UDPListener (1712). Port 22904 | Listening on UDP port 22904. | 2021-08-03 16:53:21.907 Software version: 2282 64-bit | 2021-08-03 16:53:21.907 Primary Thread ID: 4464 | 2021-08-03 16:53:21.907 Usage end date: 2021-08-13 | 2021-08-03 16:53:21.907 Enabled for: Sierra Chart Historical Data Service. | 2021-08-03 16:53:21.907 Enabled for: Delayed Denali Exchange Data Feed. | 2021-08-03 16:53:21.907 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-08-03 16:53:21.907 Current selected Data/Trading service: CQG WebAPI | 2021-08-03 16:53:21.907 Custom symbol settings values: disabled | 2021-08-03 16:53:21.907 Chart Update Interval: 500 | 2021-08-03 16:53:21.907 Intraday Data Storage Time Unit: 0 | 2021-08-03 16:53:21.907 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-08-03 16:53:21.907 2021-08-03 20:53:21 Local computer time in UTC | 2021-08-03 16:53:21.907 2021-08-03 16:53:21 Local computer time in SC Time Zone | 2021-08-03 16:53:21.907 2021-08-03 20:53:21 Server time in UTC | 2021-08-03 16:53:21.907 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-08-03 16:53:21.907 Program path: C:\SierraChartNew\ | 2021-08-03 16:53:21.907 Data Files path: C:\SierraChartNew\Data\ | 2021-08-03 16:53:21.907 OS Version Number: 10.0 | 2021-08-03 16:53:21.907 Locale Setting: C | 2021-08-03 16:53:21.907 DLLs: ETOFSv2.0.dll, ETOFSv2.0_64.dll, PolarisTradingGroup.dll, PolarisTradingGroup_2151_64.dll, PolarisTradingGroup_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-08-03 16:53:21.908 Allowed protected custom studies: Emoji Trading Order Flow Suite v2, Polaris Trading Group | 2021-08-03 16:53:21.908 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2021-08-03 16:53:21.929 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-08-03 16:53:21.968 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-08-03 16:53:22.154 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-08-03 16:53:22.154 Received 5 login tokens. | 2021-08-03 16:53:22.535 Symbol settings MD5 received. Request ID: 1. | 2021-08-03 16:53:22.883 Symbol settings are up-to-date for cqg. | 2021-08-03 16:53:22.883 CQG WebAPI | Connecting to server api.cqg.com | 2021-08-03 16:53:28.836 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-08-03 16:53:28.836 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-08-03 16:53:28.837 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-08-03 16:53:28.837 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-08-03 16:53:28.837 CQG WebSocket | Opening WebSocket. | 2021-08-03 16:53:28.933 CQG WebSocket | Sending WebSocket handshake. | 2021-08-03 16:53:28.933 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-03 16:53:29.164 CQG WebSocket | Server header | Connection: upgrade | 2021-08-03 16:53:29.164 CQG WebSocket | Server header | Sec-WebSocket-Accept: GjN2hXRUYWRFhPaY+cfbxzvarSc= | 2021-08-03 16:53:29.164 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-08-03 16:53:29.164 CQG WebSocket | Server header | Upgrade: websocket | 2021-08-03 16:53:29.164 CQG WebSocket | Server header | | 2021-08-03 16:53:29.164 CQG WebSocket | Web socket state is now open. | 2021-08-03 16:53:29.164 CQG WebAPI | WebSocket connected. | 2021-08-03 16:53:29.164 CQG WebAPI | Sending market data logon message. | 2021-08-03 16:53:29.164 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-08-03 16:53:29.336 CQG WebSocket socket (1) | CloseSocket call. | 2021-08-03 16:53:29.349 CQG WebAPI | Disconnected. | 2021-08-03 16:53:29.349 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-08-03 16:53:29.349 CQG WebSocket | WebSocket closed. | 2021-08-03 16:53:29.349 CQG WebAPI | WebSocket closed. | 2021-08-03 16:53:29.349 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-03 16:53:29.349 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-08-03 16:53:29.417 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-03 16:53:29.417 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-03 16:55:45.057 CQG WebSocket socket (1) | Closed. | 2021-08-03 16:55:45.057 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-08-03 16:56:15.065 CQG WebAPI | Connecting to server api.cqg.com | 2021-08-03 16:57:03.308 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-08-03 16:57:03.308 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-08-03 16:57:03.309 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-08-03 16:57:03.309 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-08-03 16:57:03.309 CQG WebSocket | Opening WebSocket. | 2021-08-03 16:57:03.384 CQG WebSocket | Sending WebSocket handshake. | 2021-08-03 16:57:03.384 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-03 16:57:03.617 CQG WebSocket | Server header | Connection: upgrade | 2021-08-03 16:57:03.617 CQG WebSocket | Server header | Sec-WebSocket-Accept: OeP2e+6TIKoTOOlNr5EqVjmUD60= | 2021-08-03 16:57:03.617 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-08-03 16:57:03.617 CQG WebSocket | Server header | Upgrade: websocket | 2021-08-03 16:57:03.617 CQG WebSocket | Server header | | 2021-08-03 16:57:03.617 CQG WebSocket | Web socket state is now open. | 2021-08-03 16:57:03.617 CQG WebAPI | WebSocket connected. | 2021-08-03 16:57:03.617 CQG WebAPI | Sending market data logon message. | 2021-08-03 16:57:03.617 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-08-03 16:57:03.783 CQG WebSocket socket (1) | CloseSocket call. | 2021-08-03 16:57:03.784 CQG WebAPI | Disconnected. | 2021-08-03 16:57:03.784 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-08-03 16:57:03.784 CQG WebSocket | WebSocket closed. | 2021-08-03 16:57:03.784 CQG WebAPI | WebSocket closed. | 2021-08-03 16:57:03.784 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-03 16:57:03.784 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-08-03 16:57:03.851 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-03 16:57:03.851 Loading DLL: C:\SierraChartNew\Data\PolarisTradingGroup.dll (PolarisTradingGroup_2151_64.dll). Handle: 7ffb5b440000 | 2021-08-03 16:57:16.487 Loading DLL: C:\SierraChartNew\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ffb32ca0000 | 2021-08-03 16:57:16.500 F.US.EPH21 Delta 100v #47 | Reloading chart. | 2021-08-03 16:57:16.568 F.US.MESU21 5 Min #16 | Reloading chart. | 2021-08-03 16:57:16.597 Error loading: C:\SierraChartNew\Data\RipePlum_ReversalBarPredictor.dll. File not found or may be missing SCDLLName line. | 2021-08-03 16:57:16.608 ESM0 Rev. 8t #40 | Reloading chart. | 2021-08-03 16:57:16.828 F.US.MNQU21 1 Min #2 | Reloading chart. | 2021-08-03 16:57:16.852 F.US.MESU21 [CBV] 1 Min #11 | Reloading chart. | 2021-08-03 16:57:16.918 F.US.MESU21 [CBV] 1 Min #11 | Performing historical Daily data download for symbol F.US.MESU21 starting at last date in file. | 2021-08-03 16:57:16.924 Starting DelayedDownloadMonitoringTimer | 2021-08-03 16:57:16.924 Starting HDTimeoutTimer | 2021-08-03 16:57:16.924 Added historical Daily data request for F.US.MESU21 to the queue. | 2021-08-03 16:57:16.924 Triggering next historical data download in queue. | 2021-08-03 16:57:16.924 F.US.MESU21 [CBV] 1 Min #11 | Waiting for historical downloads to complete with the IDs: 1, | 2021-08-03 16:57:16.961 F.US.MESU21 Daily #1 | Reloading chart. | 2021-08-03 16:57:16.975 F.US.MESU21 30 Min #8 | Reloading chart. | 2021-08-03 16:57:16.986 F.US.MESU21 5 Min #5 | Reloading chart. | 2021-08-03 16:57:17.010 F.US.MESU21 1 Min #25 | Reloading chart. | 2021-08-03 16:57:17.068 F.US.EPZ20 #30 | Reloading chart. | 2021-08-03 16:57:17.085 ADR-NYSE 3 Min #28 | Reloading chart. | 2021-08-03 16:57:17.103 ADR-NYSE 3 Min #48 | Reloading chart. | 2021-08-03 16:57:17.184 TICK-NYSE 3 Min #22 | Reloading chart. | 2021-08-03 16:57:17.233 F.US.EPH21 [CV] 1 Day #17 | Reloading chart. | 2021-08-03 16:57:17.265 F.US.EPH21 [CV] 1 Day #17 | Performing historical Daily data download for symbol F.US.EPH21 starting at last date in file. | 2021-08-03 16:57:17.272 Added historical Daily data request for F.US.EPH21 to the queue. | 2021-08-03 16:57:17.272 F.US.EPH21 [CV] 1 Day #17 | Waiting for historical downloads to complete with the IDs: 2, | 2021-08-03 16:57:17.386 F.US.MESU21 #3 | Reloading chart. | 2021-08-03 16:57:17.937 F.US.MESU21 #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-08-03 16:57:17.937 ESM0 Rev. 8t #40 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartNew\Data\ESM0.scid | 2021-08-03 16:57:17.983 HD Request # 1 | Downloading Historical Daily chart data for F.US.MESU21. Starting date: 2021-07-30. Service: cqg | 2021-08-03 16:57:17.987 ADR-NYSE 3 Min #28 | StartDateTimeForLoadingOrderFills: 2021-07-20 13:23:08 | 2021-08-03 16:57:18.016 ADR-NYSE 3 Min #48 | StartDateTimeForLoadingOrderFills: 2021-07-20 13:23:08 | 2021-08-03 16:57:18.028 Chart #22 has tagged chart #48 for full recalculation. Chartbook: PTG-ES.Cht | 2021-08-03 16:57:18.053 CQG WebAPI | Connecting to server api.cqg.com | 2021-08-03 16:57:18.215 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-08-03 16:57:18.215 Starting DelayedDownloadMonitoringTimer | 2021-08-03 16:57:18.252 Starting HDTimeoutTimer | 2021-08-03 16:57:18.252 Added historical Intraday data request for ADR-NYSE to the queue. | 2021-08-03 16:57:18.252 Intraday data recording state for symbol ADR-NYSE is set to download 'Pending'. | 2021-08-03 16:57:18.252 Triggering next historical data download in queue. | 2021-08-03 16:57:18.253 HD Request # 2 | Downloading Intraday chart data for ADR-NYSE to the file ADR-NYSE.scid. Service: statscalc | 2021-08-03 16:57:18.260 HD Request # 2 | Download start date-time: 2021-08-03 13:23:08.000000. File last date-time: 2021-08-03 13:23:08.000000 | 2021-08-03 16:57:18.261 HD Request # 2 | Using server: ds12.sierracharts.com port 10150 | 2021-08-03 16:57:18.261 Added historical Intraday data request for TICK-NYSE to the queue. | 2021-08-03 16:57:18.289 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2021-08-03 16:57:18.289 Triggering next historical data download in queue. | 2021-08-03 16:57:18.290 CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2021-08-03 16:57:18.295 CQG WebSocket socket (3) | New receive buffer size: 5242880 | 2021-08-03 16:57:18.295 CQG WebSocket socket (3) | Connecting to IP: 208.48.16.35. | 2021-08-03 16:57:18.295 Socket (4) | Creating socket. | 2021-08-03 16:57:18.296 Socket (4) | New receive buffer size: 5242880 | 2021-08-03 16:57:18.296 Socket (4) | Connecting to IP: 204.15.197.14. | 2021-08-03 16:57:18.296 CQG WebSocket | Opening WebSocket. | 2021-08-03 16:57:18.368 CQG WebSocket | Sending WebSocket handshake. | 2021-08-03 16:57:18.368 HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-08-03 16:57:18.494 HD Request # 2 | Sending historical data logon request message. | 2021-08-03 16:57:18.494 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-03 16:57:18.591 CQG WebSocket | Server header | Connection: upgrade | 2021-08-03 16:57:18.591 CQG WebSocket | Server header | Sec-WebSocket-Accept: mgBV6EIn9Wnrtm6bzenqyXdlhgE= | 2021-08-03 16:57:18.591 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-08-03 16:57:18.591 CQG WebSocket | Server header | Upgrade: websocket | 2021-08-03 16:57:18.591 CQG WebSocket | Server header | | 2021-08-03 16:57:18.591 CQG WebSocket | Web socket state is now open. | 2021-08-03 16:57:18.591 CQG WebAPI | WebSocket connected. | 2021-08-03 16:57:18.591 CQG WebAPI | Sending market data logon message. | 2021-08-03 16:57:18.591 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-08-03 16:57:18.750 CQG WebSocket socket (3) | CloseSocket call. | 2021-08-03 16:57:18.752 CQG WebSocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-03 16:57:18.752 CQG WebAPI | Disconnected. | 2021-08-03 16:57:18.753 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-08-03 16:57:18.753 CQG WebSocket | WebSocket closed. | 2021-08-03 16:57:18.753 CQG WebAPI | WebSocket closed. | 2021-08-03 16:57:18.753 CQG WebSocket socket (3) | Write has completed. Shutdown being performed. | 2021-08-03 16:57:18.820 CQG WebSocket socket (3) | Shutdown started. Waiting for graceful close. | 2021-08-03 16:57:18.820 HD Request # 1 | Requesting historical Daily data for ETU21 starting at 2021-07-29. SC External HD service. | 2021-08-03 16:57:18.824 HD Request # 2 | Requesting Intraday data. Start date-time: 2021-08-03 13:23:08. Record interval: 0. Symbol: ADR-NYSE | 2021-08-03 16:57:19.119 HD Request # 1 | Receiving historical Daily data for F.US.MESU21 starting at 2021-07-30 | 2021-08-03 16:57:19.144 HD Request # 1 | Writing historical Daily data to the file F.US.MESU21.dly | 2021-08-03 16:57:19.145 HD Request # 1 | Bytes received: 239 | 2021-08-03 16:57:19.149 HD Request # 1 | Received 4 records from 2021-07-30 00:00:00 to 2021-08-03 00:00:00 (5.0 days) and wrote 3 records for F.US.MESU21 | 2021-08-03 16:57:19.149 HD Request # 1 | Completion time: 2s | 2021-08-03 16:57:19.149 HD Request # 1 | Daily data download complete for F.US.MESU21. Unique request ID: 1 | 2021-08-03 16:57:19.149 Removing historical data download ID 1. | 2021-08-03 16:57:19.149 Triggering next historical data download in queue. | 2021-08-03 16:57:19.158 HD Request # 3 | Downloading Historical Daily chart data for F.US.EPH21. Starting date: 2021-03-17. Service: cqg | 2021-08-03 16:57:19.162 HD Request # 2 | Decompressing data. | 2021-08-03 16:57:19.210 F.US.MESU21 [CBV] 1 Min #11 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-08-03 16:57:19.421 F.US.MESU21 [CBV] 1 Min #11 | Reloading chart. | 2021-08-03 16:57:19.429 F.US.MESU21 Daily #1 | Reloading chart. | 2021-08-03 16:57:19.471 HD Request # 2 | Receiving Intraday data for ADR-NYSE starting at 2021-08-03 13:23:08.000000 | 2021-08-03 16:57:19.556 Socket (4) | CloseSocket call. | 2021-08-03 16:57:19.651 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-08-03 16:57:19.651 HD Request # 2 | Historical data for ADR-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2021-08-03 16:57:19.651 Historical data download thread signaled to stop. | 2021-08-03 16:57:19.651 HD Request # 2 | Timestamp of first Intraday data file record written: 2021-08-03 13:23:09.000000 | 2021-08-03 16:57:19.652 HD Request # 2 | Received 12852 records from 2021-08-03 13:23:08.000000 to 2021-08-03 16:57:19.000000 (3.6 hours) and wrote 12851 records for ADR-NYSE | 2021-08-03 16:57:19.652 HD Request # 2 | Completion time: 1s | 2021-08-03 16:57:19.652 HD Request # 2 | Intraday data download complete for ADR-NYSE. Unique request ID: 3 | 2021-08-03 16:57:19.652 Removing historical data download ID 3. | 2021-08-03 16:57:19.652 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-08-03 16:57:19.652 Triggering next historical data download in queue. | 2021-08-03 16:57:19.652 HD Request # 4 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2021-08-03 16:57:19.652 HD Request # 4 | Download start date-time: 2021-08-03 13:23:10.000000. File last date-time: 2021-08-03 13:23:10.000000 | 2021-08-03 16:57:19.653 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2021-08-03 16:57:19.653 Socket (2) | Creating socket. | 2021-08-03 16:57:19.653 Socket (2) | New receive buffer size: 5242880 | 2021-08-03 16:57:19.653 Socket (2) | Connecting to IP: 192.81.56.146. | 2021-08-03 16:57:19.653 Socket (4) | Socket gracefully closed by remote side. | 2021-08-03 16:57:19.745 Socket (4) | Closed. | 2021-08-03 16:57:19.745 HD Request # 4 | Setting DTC encoding to Binary VLS | 2021-08-03 16:57:19.839 HD Request # 4 | Sending historical data logon request message. | 2021-08-03 16:57:19.839 F.US.MESU21 [CBV] 1 Min #11 | Reloading chart. | 2021-08-03 16:57:19.938 HD Request # 3 | Requesting historical Daily data for ESH21 starting at 2021-03-16. SC External HD service. | 2021-08-03 16:57:20.026 HD Request # 3 | Receiving historical Daily data for F.US.EPH21 starting at 2021-03-17 | 2021-08-03 16:57:20.335 HD Request # 3 | Writing historical Daily data to the file F.US.EPH21.dly | 2021-08-03 16:57:20.336 HD Request # 3 | Bytes received: 231 | 2021-08-03 16:57:20.340 HD Request # 3 | Received 4 records from 2021-03-17 00:00:00 to 2021-03-19 00:00:00 (3.0 days) and wrote 3 records for F.US.EPH21 | 2021-08-03 16:57:20.340 HD Request # 3 | Completion time: 1s | 2021-08-03 16:57:20.341 HD Request # 3 | Daily data download complete for F.US.EPH21. Unique request ID: 2 | 2021-08-03 16:57:20.341 Removing historical data download ID 2. | 2021-08-03 16:57:20.341 Triggering next historical data download in queue. | 2021-08-03 16:57:20.341 No download requests in the queue to start downloads for. | 2021-08-03 16:57:20.341 HD Request # 4 | Requesting Intraday data. Start date-time: 2021-08-03 13:23:10. Record interval: 0. Symbol: TICK-NYSE | 2021-08-03 16:57:20.460 HD Request # 4 | Decompressing data. | 2021-08-03 16:57:20.561 F.US.MESU21 5 Min #16 | StartDateTimeForLoadingOrderFills: 2021-07-15 16:15:00 | 2021-08-03 16:57:20.774 HD Request # 4 | Receiving Intraday data for TICK-NYSE starting at 2021-08-03 13:23:10.000000 | 2021-08-03 16:57:25.788 Socket (2) | CloseSocket call. | 2021-08-03 16:57:25.799 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-03 16:57:25.799 Socket (2) | Socket gracefully closed by remote side. | 2021-08-03 16:57:25.896 Socket (2) | Closed. | 2021-08-03 16:57:25.896 HD Request # 4 | Historical data for TICK-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2021-08-03 16:57:30.863 Historical data download thread signaled to stop. | 2021-08-03 16:57:30.863 HD Request # 4 | Timestamp of first Intraday data file record written: 2021-08-03 13:23:11.000000 | 2021-08-03 16:57:30.863 HD Request # 4 | Received 12851 records from 2021-08-03 13:23:10.000000 to 2021-08-03 16:57:20.000000 (3.6 hours) and wrote 12850 records for TICK-NYSE | 2021-08-03 16:57:30.863 HD Request # 4 | Completion time: 11s | 2021-08-03 16:57:30.863 HD Request # 4 | Intraday data download complete for TICK-NYSE. Unique request ID: 4 | 2021-08-03 16:57:30.863 Removing historical data download ID 4. | 2021-08-03 16:57:30.863 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2021-08-03 16:57:30.863 Triggering next historical data download in queue. | 2021-08-03 16:57:30.864 No download requests in the queue to start downloads for. | 2021-08-03 16:57:30.900 F.US.EPH21 [CV] 1 Day #17 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-08-03 16:57:30.922 F.US.EPH21 [CV] 1 Day #17 | Reloading chart. | 2021-08-03 16:57:30.930 Chart #22 has tagged chart #48 for full recalculation. Chartbook: PTG-ES.Cht | 2021-08-03 16:57:31.192 F.US.EPH21 [CV] 1 Day #17 | Reloading chart. | 2021-08-03 16:57:31.435 F.US.MNQU21 1 Min #2 | StartDateTimeForLoadingOrderFills: 2021-05-24 16:30:00 | 2021-08-03 16:57:34.681 F.US.MESU21 [CBV] 1 Min #11 | StartDateTimeForLoadingOrderFills: 2021-06-27 18:00:00 | 2021-08-03 16:57:35.144 TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2021-08-03 16:57:46.243 * TPO Profile Chart | To restore the chart, remove this study. | 2021-08-03 16:57:46.243 * TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2021-08-03 16:57:58.868 * TPO Profile Chart | To restore the chart, remove this study. | 2021-08-03 16:57:58.868 * F.US.EPH21 Delta 100v #47 | StartDateTimeForLoadingOrderFills: 2021-03-18 18:00:00 | 2021-08-03 16:58:02.838 ADR-NYSE[M] 3 Min #48 | Performing a full recalculation because it has been tagged. Chartbook: PTG-ES.Cht | 2021-08-03 16:58:52.563 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-03 16:59:15.095 CQG WebSocket socket (1) | Closed. | 2021-08-03 16:59:15.095 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-08-03 16:59:45.099 CQG WebSocket socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-03 16:59:45.099 CQG WebSocket socket (3) | Closed. | 2021-08-03 16:59:45.099 CQG WebSocket socket (3) | Deleting network socket now after delay. | 2021-08-03 17:00:15.109 CQG WebAPI | Connecting to server api.cqg.com | 2021-08-03 17:16:18.734 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-08-03 17:16:18.734 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-08-03 17:16:18.807 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-08-03 17:16:18.807 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-08-03 17:16:18.807 CQG WebSocket | Opening WebSocket. | 2021-08-03 17:16:18.879 CQG WebSocket | Sending WebSocket handshake. | 2021-08-03 17:16:18.879 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-03 17:16:19.098 CQG WebSocket | Server header | Connection: upgrade | 2021-08-03 17:16:19.098 CQG WebSocket | Server header | Sec-WebSocket-Accept: 9bR2hYqUhXFaN28+r/A9O2lmWx0= | 2021-08-03 17:16:19.098 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-08-03 17:16:19.098 CQG WebSocket | Server header | Upgrade: websocket | 2021-08-03 17:16:19.098 CQG WebSocket | Server header | | 2021-08-03 17:16:19.098 CQG WebSocket | Web socket state is now open. | 2021-08-03 17:16:19.098 CQG WebAPI | WebSocket connected. | 2021-08-03 17:16:19.098 CQG WebAPI | Sending market data logon message. | 2021-08-03 17:16:19.098 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-08-03 17:16:19.284 CQG WebSocket socket (1) | CloseSocket call. | 2021-08-03 17:16:19.285 CQG WebAPI | Disconnected. | 2021-08-03 17:16:19.285 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-08-03 17:16:19.285 CQG WebSocket | WebSocket closed. | 2021-08-03 17:16:19.285 CQG WebAPI | WebSocket closed. | 2021-08-03 17:16:19.285 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-03 17:16:19.285 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-08-03 17:16:19.353 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-03 17:16:19.353 CQG WebAPI | Connecting to server api.cqg.com | 2021-08-03 17:17:57.214 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-08-03 17:17:57.214 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2021-08-03 17:17:57.214 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2021-08-03 17:17:57.214 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2021-08-03 17:17:57.214 CQG WebSocket | Opening WebSocket. | 2021-08-03 17:17:57.294 CQG WebSocket | Sending WebSocket handshake. | 2021-08-03 17:17:57.294 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-03 17:17:57.538 CQG WebSocket | Server header | Connection: upgrade | 2021-08-03 17:17:57.538 CQG WebSocket | Server header | Sec-WebSocket-Accept: Ld2+Jqf+7JS7UnJmMkq0e6Es8F8= | 2021-08-03 17:17:57.538 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-08-03 17:17:57.538 CQG WebSocket | Server header | Upgrade: websocket | 2021-08-03 17:17:57.538 CQG WebSocket | Server header | | 2021-08-03 17:17:57.538 CQG WebSocket | Web socket state is now open. | 2021-08-03 17:17:57.538 CQG WebAPI | WebSocket connected. | 2021-08-03 17:17:57.538 CQG WebAPI | Sending market data logon message. | 2021-08-03 17:17:57.538 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-08-03 17:17:57.880 CQG WebSocket socket (2) | CloseSocket call. | 2021-08-03 17:17:57.881 CQG WebAPI | Disconnected. | 2021-08-03 17:17:57.881 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-08-03 17:17:57.881 CQG WebSocket | WebSocket closed. | 2021-08-03 17:17:57.881 CQG WebAPI | WebSocket closed. | 2021-08-03 17:17:57.881 CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-03 17:17:57.881 CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2021-08-03 17:17:57.957 CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-03 17:17:57.957 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-03 17:18:45.379 CQG WebSocket socket (1) | Closed. | 2021-08-03 17:18:45.379 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-08-03 17:19:15.393 CQG WebSocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-03 17:20:15.413 CQG WebSocket socket (2) | Closed. | 2021-08-03 17:20:15.413 CQG WebSocket socket (2) | Deleting network socket now after delay. | 2021-08-03 17:20:45.427 Requested new login tokens. | 2021-08-03 17:33:13.012 Received 8 login tokens. | 2021-08-03 17:33:13.782 |
| [2021-08-03 22:04:43] |
| John - SC Support - Posts: 40645 |
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Here is the relevant message from your Message Log: CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect.
This is from CQG stating that either your Username or Password is incorrect. As you noted, the CQG Username/Password are different from your Sierra Chart Username/Password. If you think you know your CQG Username and Password, then first try to re-enter them on the File >> Data/Trade Service Settings window. After you select OK to exit that page, select File >> Disconnect followed by File >> Connect to Data Feed to ensure that you are reconnecting to CQG with the newly entered credentials. If you continue to have a Username/Password issue with CQG, then you will need to talk to your broker to ensure you have the right Username and to possibly change your password. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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