Support Board
Date/Time: Sun, 29 Jun 2025 06:00:02 +0000
Post From: cannot logon
| [2021-08-03 22:00:34] |
| User940256 - Posts: 14 |
|
Still cannot logon I first verified my account name and saw that it was ****** which is the name that appears on the login page when I first open Sierra Charts. I wanted to verify my password, but there was no way to do that, so on the login page I clicked on "Retrieve Password", which only provided me with creating a new password, which I did. I then updated my Password Manager (Last Pass). I cancelled the login window, and then attempted to login again. The new login window opened showing me it was attempting to log me in with the correct account name, AC***** and with my new password. In fact I was able to access my charts, but no data. For a message popped up from CQG telling me that the username or password was incorrect. Now "the plot thickens". For I got a message earlier when I was working with gaining access, that told me that the Sierra Chart Account Name and password, ". . . are not your data or trading service username or password". And this is the problem now. I can loginto my charts, but cannot get data. Do I have to request new password and username from my broker? Or can I somehow set up "Correct" username and password myself in the Data Trade Service settings window? Here is my current log: Reading Internal Order ID file. | 2021-08-03 16:53:21.765 Reading Trade Orders file. | 2021-08-03 16:53:21.885 Reading Trade Positions file. | 2021-08-03 16:53:21.885 Reading Trade Account Data files. | 2021-08-03 16:53:21.886 UDPListener (1712). Port 22904 | Listening on UDP port 22904. | 2021-08-03 16:53:21.907 Software version: 2282 64-bit | 2021-08-03 16:53:21.907 Primary Thread ID: 4464 | 2021-08-03 16:53:21.907 Usage end date: 2021-08-13 | 2021-08-03 16:53:21.907 Enabled for: Sierra Chart Historical Data Service. | 2021-08-03 16:53:21.907 Enabled for: Delayed Denali Exchange Data Feed. | 2021-08-03 16:53:21.907 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-08-03 16:53:21.907 Current selected Data/Trading service: CQG WebAPI | 2021-08-03 16:53:21.907 Custom symbol settings values: disabled | 2021-08-03 16:53:21.907 Chart Update Interval: 500 | 2021-08-03 16:53:21.907 Intraday Data Storage Time Unit: 0 | 2021-08-03 16:53:21.907 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-08-03 16:53:21.907 2021-08-03 20:53:21 Local computer time in UTC | 2021-08-03 16:53:21.907 2021-08-03 16:53:21 Local computer time in SC Time Zone | 2021-08-03 16:53:21.907 2021-08-03 20:53:21 Server time in UTC | 2021-08-03 16:53:21.907 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-08-03 16:53:21.907 Program path: C:\SierraChartNew\ | 2021-08-03 16:53:21.907 Data Files path: C:\SierraChartNew\Data\ | 2021-08-03 16:53:21.907 OS Version Number: 10.0 | 2021-08-03 16:53:21.907 Locale Setting: C | 2021-08-03 16:53:21.907 DLLs: ETOFSv2.0.dll, ETOFSv2.0_64.dll, PolarisTradingGroup.dll, PolarisTradingGroup_2151_64.dll, PolarisTradingGroup_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-08-03 16:53:21.908 Allowed protected custom studies: Emoji Trading Order Flow Suite v2, Polaris Trading Group | 2021-08-03 16:53:21.908 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2021-08-03 16:53:21.929 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-08-03 16:53:21.968 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-08-03 16:53:22.154 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-08-03 16:53:22.154 Received 5 login tokens. | 2021-08-03 16:53:22.535 Symbol settings MD5 received. Request ID: 1. | 2021-08-03 16:53:22.883 Symbol settings are up-to-date for cqg. | 2021-08-03 16:53:22.883 CQG WebAPI | Connecting to server api.cqg.com | 2021-08-03 16:53:28.836 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-08-03 16:53:28.836 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-08-03 16:53:28.837 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-08-03 16:53:28.837 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-08-03 16:53:28.837 CQG WebSocket | Opening WebSocket. | 2021-08-03 16:53:28.933 CQG WebSocket | Sending WebSocket handshake. | 2021-08-03 16:53:28.933 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-03 16:53:29.164 CQG WebSocket | Server header | Connection: upgrade | 2021-08-03 16:53:29.164 CQG WebSocket | Server header | Sec-WebSocket-Accept: GjN2hXRUYWRFhPaY+cfbxzvarSc= | 2021-08-03 16:53:29.164 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-08-03 16:53:29.164 CQG WebSocket | Server header | Upgrade: websocket | 2021-08-03 16:53:29.164 CQG WebSocket | Server header | | 2021-08-03 16:53:29.164 CQG WebSocket | Web socket state is now open. | 2021-08-03 16:53:29.164 CQG WebAPI | WebSocket connected. | 2021-08-03 16:53:29.164 CQG WebAPI | Sending market data logon message. | 2021-08-03 16:53:29.164 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-08-03 16:53:29.336 CQG WebSocket socket (1) | CloseSocket call. | 2021-08-03 16:53:29.349 CQG WebAPI | Disconnected. | 2021-08-03 16:53:29.349 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-08-03 16:53:29.349 CQG WebSocket | WebSocket closed. | 2021-08-03 16:53:29.349 CQG WebAPI | WebSocket closed. | 2021-08-03 16:53:29.349 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-03 16:53:29.349 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-08-03 16:53:29.417 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-03 16:53:29.417 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-03 16:55:45.057 CQG WebSocket socket (1) | Closed. | 2021-08-03 16:55:45.057 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-08-03 16:56:15.065 CQG WebAPI | Connecting to server api.cqg.com | 2021-08-03 16:57:03.308 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-08-03 16:57:03.308 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-08-03 16:57:03.309 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-08-03 16:57:03.309 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-08-03 16:57:03.309 CQG WebSocket | Opening WebSocket. | 2021-08-03 16:57:03.384 CQG WebSocket | Sending WebSocket handshake. | 2021-08-03 16:57:03.384 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-03 16:57:03.617 CQG WebSocket | Server header | Connection: upgrade | 2021-08-03 16:57:03.617 CQG WebSocket | Server header | Sec-WebSocket-Accept: OeP2e+6TIKoTOOlNr5EqVjmUD60= | 2021-08-03 16:57:03.617 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-08-03 16:57:03.617 CQG WebSocket | Server header | Upgrade: websocket | 2021-08-03 16:57:03.617 CQG WebSocket | Server header | | 2021-08-03 16:57:03.617 CQG WebSocket | Web socket state is now open. | 2021-08-03 16:57:03.617 CQG WebAPI | WebSocket connected. | 2021-08-03 16:57:03.617 CQG WebAPI | Sending market data logon message. | 2021-08-03 16:57:03.617 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-08-03 16:57:03.783 CQG WebSocket socket (1) | CloseSocket call. | 2021-08-03 16:57:03.784 CQG WebAPI | Disconnected. | 2021-08-03 16:57:03.784 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-08-03 16:57:03.784 CQG WebSocket | WebSocket closed. | 2021-08-03 16:57:03.784 CQG WebAPI | WebSocket closed. | 2021-08-03 16:57:03.784 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-03 16:57:03.784 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-08-03 16:57:03.851 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-03 16:57:03.851 Loading DLL: C:\SierraChartNew\Data\PolarisTradingGroup.dll (PolarisTradingGroup_2151_64.dll). Handle: 7ffb5b440000 | 2021-08-03 16:57:16.487 Loading DLL: C:\SierraChartNew\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ffb32ca0000 | 2021-08-03 16:57:16.500 F.US.EPH21 Delta 100v #47 | Reloading chart. | 2021-08-03 16:57:16.568 F.US.MESU21 5 Min #16 | Reloading chart. | 2021-08-03 16:57:16.597 Error loading: C:\SierraChartNew\Data\RipePlum_ReversalBarPredictor.dll. File not found or may be missing SCDLLName line. | 2021-08-03 16:57:16.608 ESM0 Rev. 8t #40 | Reloading chart. | 2021-08-03 16:57:16.828 F.US.MNQU21 1 Min #2 | Reloading chart. | 2021-08-03 16:57:16.852 F.US.MESU21 [CBV] 1 Min #11 | Reloading chart. | 2021-08-03 16:57:16.918 F.US.MESU21 [CBV] 1 Min #11 | Performing historical Daily data download for symbol F.US.MESU21 starting at last date in file. | 2021-08-03 16:57:16.924 Starting DelayedDownloadMonitoringTimer | 2021-08-03 16:57:16.924 Starting HDTimeoutTimer | 2021-08-03 16:57:16.924 Added historical Daily data request for F.US.MESU21 to the queue. | 2021-08-03 16:57:16.924 Triggering next historical data download in queue. | 2021-08-03 16:57:16.924 F.US.MESU21 [CBV] 1 Min #11 | Waiting for historical downloads to complete with the IDs: 1, | 2021-08-03 16:57:16.961 F.US.MESU21 Daily #1 | Reloading chart. | 2021-08-03 16:57:16.975 F.US.MESU21 30 Min #8 | Reloading chart. | 2021-08-03 16:57:16.986 F.US.MESU21 5 Min #5 | Reloading chart. | 2021-08-03 16:57:17.010 F.US.MESU21 1 Min #25 | Reloading chart. | 2021-08-03 16:57:17.068 F.US.EPZ20 #30 | Reloading chart. | 2021-08-03 16:57:17.085 ADR-NYSE 3 Min #28 | Reloading chart. | 2021-08-03 16:57:17.103 ADR-NYSE 3 Min #48 | Reloading chart. | 2021-08-03 16:57:17.184 TICK-NYSE 3 Min #22 | Reloading chart. | 2021-08-03 16:57:17.233 F.US.EPH21 [CV] 1 Day #17 | Reloading chart. | 2021-08-03 16:57:17.265 F.US.EPH21 [CV] 1 Day #17 | Performing historical Daily data download for symbol F.US.EPH21 starting at last date in file. | 2021-08-03 16:57:17.272 Added historical Daily data request for F.US.EPH21 to the queue. | 2021-08-03 16:57:17.272 F.US.EPH21 [CV] 1 Day #17 | Waiting for historical downloads to complete with the IDs: 2, | 2021-08-03 16:57:17.386 F.US.MESU21 #3 | Reloading chart. | 2021-08-03 16:57:17.937 F.US.MESU21 #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-08-03 16:57:17.937 ESM0 Rev. 8t #40 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartNew\Data\ESM0.scid | 2021-08-03 16:57:17.983 HD Request # 1 | Downloading Historical Daily chart data for F.US.MESU21. Starting date: 2021-07-30. Service: cqg | 2021-08-03 16:57:17.987 ADR-NYSE 3 Min #28 | StartDateTimeForLoadingOrderFills: 2021-07-20 13:23:08 | 2021-08-03 16:57:18.016 ADR-NYSE 3 Min #48 | StartDateTimeForLoadingOrderFills: 2021-07-20 13:23:08 | 2021-08-03 16:57:18.028 Chart #22 has tagged chart #48 for full recalculation. Chartbook: PTG-ES.Cht | 2021-08-03 16:57:18.053 CQG WebAPI | Connecting to server api.cqg.com | 2021-08-03 16:57:18.215 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-08-03 16:57:18.215 Starting DelayedDownloadMonitoringTimer | 2021-08-03 16:57:18.252 Starting HDTimeoutTimer | 2021-08-03 16:57:18.252 Added historical Intraday data request for ADR-NYSE to the queue. | 2021-08-03 16:57:18.252 Intraday data recording state for symbol ADR-NYSE is set to download 'Pending'. | 2021-08-03 16:57:18.252 Triggering next historical data download in queue. | 2021-08-03 16:57:18.253 HD Request # 2 | Downloading Intraday chart data for ADR-NYSE to the file ADR-NYSE.scid. Service: statscalc | 2021-08-03 16:57:18.260 HD Request # 2 | Download start date-time: 2021-08-03 13:23:08.000000. File last date-time: 2021-08-03 13:23:08.000000 | 2021-08-03 16:57:18.261 HD Request # 2 | Using server: ds12.sierracharts.com port 10150 | 2021-08-03 16:57:18.261 Added historical Intraday data request for TICK-NYSE to the queue. | 2021-08-03 16:57:18.289 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2021-08-03 16:57:18.289 Triggering next historical data download in queue. | 2021-08-03 16:57:18.290 CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2021-08-03 16:57:18.295 CQG WebSocket socket (3) | New receive buffer size: 5242880 | 2021-08-03 16:57:18.295 CQG WebSocket socket (3) | Connecting to IP: 208.48.16.35. | 2021-08-03 16:57:18.295 Socket (4) | Creating socket. | 2021-08-03 16:57:18.296 Socket (4) | New receive buffer size: 5242880 | 2021-08-03 16:57:18.296 Socket (4) | Connecting to IP: 204.15.197.14. | 2021-08-03 16:57:18.296 CQG WebSocket | Opening WebSocket. | 2021-08-03 16:57:18.368 CQG WebSocket | Sending WebSocket handshake. | 2021-08-03 16:57:18.368 HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-08-03 16:57:18.494 HD Request # 2 | Sending historical data logon request message. | 2021-08-03 16:57:18.494 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-03 16:57:18.591 CQG WebSocket | Server header | Connection: upgrade | 2021-08-03 16:57:18.591 CQG WebSocket | Server header | Sec-WebSocket-Accept: mgBV6EIn9Wnrtm6bzenqyXdlhgE= | 2021-08-03 16:57:18.591 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-08-03 16:57:18.591 CQG WebSocket | Server header | Upgrade: websocket | 2021-08-03 16:57:18.591 CQG WebSocket | Server header | | 2021-08-03 16:57:18.591 CQG WebSocket | Web socket state is now open. | 2021-08-03 16:57:18.591 CQG WebAPI | WebSocket connected. | 2021-08-03 16:57:18.591 CQG WebAPI | Sending market data logon message. | 2021-08-03 16:57:18.591 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-08-03 16:57:18.750 CQG WebSocket socket (3) | CloseSocket call. | 2021-08-03 16:57:18.752 CQG WebSocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-03 16:57:18.752 CQG WebAPI | Disconnected. | 2021-08-03 16:57:18.753 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-08-03 16:57:18.753 CQG WebSocket | WebSocket closed. | 2021-08-03 16:57:18.753 CQG WebAPI | WebSocket closed. | 2021-08-03 16:57:18.753 CQG WebSocket socket (3) | Write has completed. Shutdown being performed. | 2021-08-03 16:57:18.820 CQG WebSocket socket (3) | Shutdown started. Waiting for graceful close. | 2021-08-03 16:57:18.820 HD Request # 1 | Requesting historical Daily data for ETU21 starting at 2021-07-29. SC External HD service. | 2021-08-03 16:57:18.824 HD Request # 2 | Requesting Intraday data. Start date-time: 2021-08-03 13:23:08. Record interval: 0. Symbol: ADR-NYSE | 2021-08-03 16:57:19.119 HD Request # 1 | Receiving historical Daily data for F.US.MESU21 starting at 2021-07-30 | 2021-08-03 16:57:19.144 HD Request # 1 | Writing historical Daily data to the file F.US.MESU21.dly | 2021-08-03 16:57:19.145 HD Request # 1 | Bytes received: 239 | 2021-08-03 16:57:19.149 HD Request # 1 | Received 4 records from 2021-07-30 00:00:00 to 2021-08-03 00:00:00 (5.0 days) and wrote 3 records for F.US.MESU21 | 2021-08-03 16:57:19.149 HD Request # 1 | Completion time: 2s | 2021-08-03 16:57:19.149 HD Request # 1 | Daily data download complete for F.US.MESU21. Unique request ID: 1 | 2021-08-03 16:57:19.149 Removing historical data download ID 1. | 2021-08-03 16:57:19.149 Triggering next historical data download in queue. | 2021-08-03 16:57:19.158 HD Request # 3 | Downloading Historical Daily chart data for F.US.EPH21. Starting date: 2021-03-17. Service: cqg | 2021-08-03 16:57:19.162 HD Request # 2 | Decompressing data. | 2021-08-03 16:57:19.210 F.US.MESU21 [CBV] 1 Min #11 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-08-03 16:57:19.421 F.US.MESU21 [CBV] 1 Min #11 | Reloading chart. | 2021-08-03 16:57:19.429 F.US.MESU21 Daily #1 | Reloading chart. | 2021-08-03 16:57:19.471 HD Request # 2 | Receiving Intraday data for ADR-NYSE starting at 2021-08-03 13:23:08.000000 | 2021-08-03 16:57:19.556 Socket (4) | CloseSocket call. | 2021-08-03 16:57:19.651 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-08-03 16:57:19.651 HD Request # 2 | Historical data for ADR-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2021-08-03 16:57:19.651 Historical data download thread signaled to stop. | 2021-08-03 16:57:19.651 HD Request # 2 | Timestamp of first Intraday data file record written: 2021-08-03 13:23:09.000000 | 2021-08-03 16:57:19.652 HD Request # 2 | Received 12852 records from 2021-08-03 13:23:08.000000 to 2021-08-03 16:57:19.000000 (3.6 hours) and wrote 12851 records for ADR-NYSE | 2021-08-03 16:57:19.652 HD Request # 2 | Completion time: 1s | 2021-08-03 16:57:19.652 HD Request # 2 | Intraday data download complete for ADR-NYSE. Unique request ID: 3 | 2021-08-03 16:57:19.652 Removing historical data download ID 3. | 2021-08-03 16:57:19.652 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-08-03 16:57:19.652 Triggering next historical data download in queue. | 2021-08-03 16:57:19.652 HD Request # 4 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2021-08-03 16:57:19.652 HD Request # 4 | Download start date-time: 2021-08-03 13:23:10.000000. File last date-time: 2021-08-03 13:23:10.000000 | 2021-08-03 16:57:19.653 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2021-08-03 16:57:19.653 Socket (2) | Creating socket. | 2021-08-03 16:57:19.653 Socket (2) | New receive buffer size: 5242880 | 2021-08-03 16:57:19.653 Socket (2) | Connecting to IP: 192.81.56.146. | 2021-08-03 16:57:19.653 Socket (4) | Socket gracefully closed by remote side. | 2021-08-03 16:57:19.745 Socket (4) | Closed. | 2021-08-03 16:57:19.745 HD Request # 4 | Setting DTC encoding to Binary VLS | 2021-08-03 16:57:19.839 HD Request # 4 | Sending historical data logon request message. | 2021-08-03 16:57:19.839 F.US.MESU21 [CBV] 1 Min #11 | Reloading chart. | 2021-08-03 16:57:19.938 HD Request # 3 | Requesting historical Daily data for ESH21 starting at 2021-03-16. SC External HD service. | 2021-08-03 16:57:20.026 HD Request # 3 | Receiving historical Daily data for F.US.EPH21 starting at 2021-03-17 | 2021-08-03 16:57:20.335 HD Request # 3 | Writing historical Daily data to the file F.US.EPH21.dly | 2021-08-03 16:57:20.336 HD Request # 3 | Bytes received: 231 | 2021-08-03 16:57:20.340 HD Request # 3 | Received 4 records from 2021-03-17 00:00:00 to 2021-03-19 00:00:00 (3.0 days) and wrote 3 records for F.US.EPH21 | 2021-08-03 16:57:20.340 HD Request # 3 | Completion time: 1s | 2021-08-03 16:57:20.341 HD Request # 3 | Daily data download complete for F.US.EPH21. Unique request ID: 2 | 2021-08-03 16:57:20.341 Removing historical data download ID 2. | 2021-08-03 16:57:20.341 Triggering next historical data download in queue. | 2021-08-03 16:57:20.341 No download requests in the queue to start downloads for. | 2021-08-03 16:57:20.341 HD Request # 4 | Requesting Intraday data. Start date-time: 2021-08-03 13:23:10. Record interval: 0. Symbol: TICK-NYSE | 2021-08-03 16:57:20.460 HD Request # 4 | Decompressing data. | 2021-08-03 16:57:20.561 F.US.MESU21 5 Min #16 | StartDateTimeForLoadingOrderFills: 2021-07-15 16:15:00 | 2021-08-03 16:57:20.774 HD Request # 4 | Receiving Intraday data for TICK-NYSE starting at 2021-08-03 13:23:10.000000 | 2021-08-03 16:57:25.788 Socket (2) | CloseSocket call. | 2021-08-03 16:57:25.799 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-03 16:57:25.799 Socket (2) | Socket gracefully closed by remote side. | 2021-08-03 16:57:25.896 Socket (2) | Closed. | 2021-08-03 16:57:25.896 HD Request # 4 | Historical data for TICK-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2021-08-03 16:57:30.863 Historical data download thread signaled to stop. | 2021-08-03 16:57:30.863 HD Request # 4 | Timestamp of first Intraday data file record written: 2021-08-03 13:23:11.000000 | 2021-08-03 16:57:30.863 HD Request # 4 | Received 12851 records from 2021-08-03 13:23:10.000000 to 2021-08-03 16:57:20.000000 (3.6 hours) and wrote 12850 records for TICK-NYSE | 2021-08-03 16:57:30.863 HD Request # 4 | Completion time: 11s | 2021-08-03 16:57:30.863 HD Request # 4 | Intraday data download complete for TICK-NYSE. Unique request ID: 4 | 2021-08-03 16:57:30.863 Removing historical data download ID 4. | 2021-08-03 16:57:30.863 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2021-08-03 16:57:30.863 Triggering next historical data download in queue. | 2021-08-03 16:57:30.864 No download requests in the queue to start downloads for. | 2021-08-03 16:57:30.900 F.US.EPH21 [CV] 1 Day #17 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-08-03 16:57:30.922 F.US.EPH21 [CV] 1 Day #17 | Reloading chart. | 2021-08-03 16:57:30.930 Chart #22 has tagged chart #48 for full recalculation. Chartbook: PTG-ES.Cht | 2021-08-03 16:57:31.192 F.US.EPH21 [CV] 1 Day #17 | Reloading chart. | 2021-08-03 16:57:31.435 F.US.MNQU21 1 Min #2 | StartDateTimeForLoadingOrderFills: 2021-05-24 16:30:00 | 2021-08-03 16:57:34.681 F.US.MESU21 [CBV] 1 Min #11 | StartDateTimeForLoadingOrderFills: 2021-06-27 18:00:00 | 2021-08-03 16:57:35.144 TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2021-08-03 16:57:46.243 * TPO Profile Chart | To restore the chart, remove this study. | 2021-08-03 16:57:46.243 * TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2021-08-03 16:57:58.868 * TPO Profile Chart | To restore the chart, remove this study. | 2021-08-03 16:57:58.868 * F.US.EPH21 Delta 100v #47 | StartDateTimeForLoadingOrderFills: 2021-03-18 18:00:00 | 2021-08-03 16:58:02.838 ADR-NYSE[M] 3 Min #48 | Performing a full recalculation because it has been tagged. Chartbook: PTG-ES.Cht | 2021-08-03 16:58:52.563 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-03 16:59:15.095 CQG WebSocket socket (1) | Closed. | 2021-08-03 16:59:15.095 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-08-03 16:59:45.099 CQG WebSocket socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-03 16:59:45.099 CQG WebSocket socket (3) | Closed. | 2021-08-03 16:59:45.099 CQG WebSocket socket (3) | Deleting network socket now after delay. | 2021-08-03 17:00:15.109 CQG WebAPI | Connecting to server api.cqg.com | 2021-08-03 17:16:18.734 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-08-03 17:16:18.734 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-08-03 17:16:18.807 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-08-03 17:16:18.807 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-08-03 17:16:18.807 CQG WebSocket | Opening WebSocket. | 2021-08-03 17:16:18.879 CQG WebSocket | Sending WebSocket handshake. | 2021-08-03 17:16:18.879 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-03 17:16:19.098 CQG WebSocket | Server header | Connection: upgrade | 2021-08-03 17:16:19.098 CQG WebSocket | Server header | Sec-WebSocket-Accept: 9bR2hYqUhXFaN28+r/A9O2lmWx0= | 2021-08-03 17:16:19.098 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-08-03 17:16:19.098 CQG WebSocket | Server header | Upgrade: websocket | 2021-08-03 17:16:19.098 CQG WebSocket | Server header | | 2021-08-03 17:16:19.098 CQG WebSocket | Web socket state is now open. | 2021-08-03 17:16:19.098 CQG WebAPI | WebSocket connected. | 2021-08-03 17:16:19.098 CQG WebAPI | Sending market data logon message. | 2021-08-03 17:16:19.098 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-08-03 17:16:19.284 CQG WebSocket socket (1) | CloseSocket call. | 2021-08-03 17:16:19.285 CQG WebAPI | Disconnected. | 2021-08-03 17:16:19.285 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-08-03 17:16:19.285 CQG WebSocket | WebSocket closed. | 2021-08-03 17:16:19.285 CQG WebAPI | WebSocket closed. | 2021-08-03 17:16:19.285 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-03 17:16:19.285 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-08-03 17:16:19.353 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-03 17:16:19.353 CQG WebAPI | Connecting to server api.cqg.com | 2021-08-03 17:17:57.214 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-08-03 17:17:57.214 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2021-08-03 17:17:57.214 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2021-08-03 17:17:57.214 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2021-08-03 17:17:57.214 CQG WebSocket | Opening WebSocket. | 2021-08-03 17:17:57.294 CQG WebSocket | Sending WebSocket handshake. | 2021-08-03 17:17:57.294 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-03 17:17:57.538 CQG WebSocket | Server header | Connection: upgrade | 2021-08-03 17:17:57.538 CQG WebSocket | Server header | Sec-WebSocket-Accept: Ld2+Jqf+7JS7UnJmMkq0e6Es8F8= | 2021-08-03 17:17:57.538 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-08-03 17:17:57.538 CQG WebSocket | Server header | Upgrade: websocket | 2021-08-03 17:17:57.538 CQG WebSocket | Server header | | 2021-08-03 17:17:57.538 CQG WebSocket | Web socket state is now open. | 2021-08-03 17:17:57.538 CQG WebAPI | WebSocket connected. | 2021-08-03 17:17:57.538 CQG WebAPI | Sending market data logon message. | 2021-08-03 17:17:57.538 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-08-03 17:17:57.880 CQG WebSocket socket (2) | CloseSocket call. | 2021-08-03 17:17:57.881 CQG WebAPI | Disconnected. | 2021-08-03 17:17:57.881 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-08-03 17:17:57.881 CQG WebSocket | WebSocket closed. | 2021-08-03 17:17:57.881 CQG WebAPI | WebSocket closed. | 2021-08-03 17:17:57.881 CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-03 17:17:57.881 CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2021-08-03 17:17:57.957 CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-03 17:17:57.957 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-03 17:18:45.379 CQG WebSocket socket (1) | Closed. | 2021-08-03 17:18:45.379 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-08-03 17:19:15.393 CQG WebSocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-03 17:20:15.413 CQG WebSocket socket (2) | Closed. | 2021-08-03 17:20:15.413 CQG WebSocket socket (2) | Deleting network socket now after delay. | 2021-08-03 17:20:45.427 Requested new login tokens. | 2021-08-03 17:33:13.012 Received 8 login tokens. | 2021-08-03 17:33:13.782 |