Support Board
Date/Time: Sun, 29 Jun 2025 05:37:52 +0000
Post From: cannot logon
| [2021-08-03 22:04:43] |
| John - SC Support - Posts: 40645 |
|
Here is the relevant message from your Message Log: CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect.
This is from CQG stating that either your Username or Password is incorrect. As you noted, the CQG Username/Password are different from your Sierra Chart Username/Password. If you think you know your CQG Username and Password, then first try to re-enter them on the File >> Data/Trade Service Settings window. After you select OK to exit that page, select File >> Disconnect followed by File >> Connect to Data Feed to ensure that you are reconnecting to CQG with the newly entered credentials. If you continue to have a Username/Password issue with CQG, then you will need to talk to your broker to ensure you have the right Username and to possibly change your password. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |