Support Board
Date/Time: Tue, 13 May 2025 07:11:53 +0000
Delayed Data
View Count: 645
| [2021-05-04 09:38:27] |
| User419951 - Posts: 14 |
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Hello, I'm having problems receiving real time data, I have funded my sierra chart account and activated CME and Denali exchange, I also have a data feed connection, but still only getting delayed data, my A/C number is 137264 with Amp Global Clearing, can anyone help please, thank you.
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| [2021-05-04 13:45:10] |
| whats1thingnow - Posts: 407 |
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i'm experience the same thing for denali exchange this morning what's going on? |
| [2021-05-04 15:17:44] |
| John - SC Support - Posts: 39730 |
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User419951: You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-04 15:18:57] |
| John - SC Support - Posts: 39730 |
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whats1thingnow: Everything looks good in your account. Follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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