Support Board
Date/Time: Wed, 02 Jul 2025 05:33:39 +0000
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| [2021-04-01 12:51:45] |
| User797992 - Posts: 18 |
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Hi, im using Denali for CME and NYMEX feeds for ES and CL respectively. This morning the contracts are delayed. I switched from SC Data - All Services to CQG then back again but this does not seem to have resolved the problem. (My account is with AMP). Thanks for your help. |
| [2021-04-01 13:20:39] |
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You should be getting real-time data for ES. Restart Sierra Chart if not. If you still have trouble follow the instructions below. Regarding CL, you need to activate NYMEX: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-01 13:20:58
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