Support Board
Date/Time: Wed, 02 Jul 2025 06:01:59 +0000
Rithmic historical tick data limited to few hours
View Count: 1393
| [2021-03-25 09:00:15] |
| User569373 - Posts: 27 |
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Hello The 15 March 2021 I renewed my Sierra Chart subscription. Since then (at least I think so)I can’t get futures historical tick data (as example NQM1-CME) lying in the past longer than 1.5 days. Due to a problem/mistake I need the Data starting from 2021-02-17. The Data feed is Rithmic. Since I was able in the past to get several month of tick data with the Rithmic data feed, I did reinstall Sierra Chart to a new directory and configured the Rithmic trade service for testing. The same thing happened. So I did download NinjaTrader 8, configured the Rithmic trade service and did download 90 Days of historical tick data successfully. The Rithmic data feed is obviously NOTthe problem. Since Ninjatrader is free everybody can test the Rithmic data feed with this procedure if you don’t believe me. Please tell me how I can solve this problem with Sierra Chart. Kind Regards User569373 |
| [2021-03-27 07:30:41] |
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We cannot help with Rithmic market data. We are not providing support for this market data any longer. You can use the Denali Exchange Data Feed with Rithmic: Denali Exchange Data Feed Or you can use the Sierra Chart Historical Data Service: Sierra Chart Historical Data Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-27 07:31:04
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