Support Board
Date/Time: Thu, 03 Jul 2025 15:29:49 +0000
AMP told me they will not support TT with SierraChart I buy from Sierra
View Count: 888
| [2021-03-17 23:02:21] |
| WheresMoney - Posts: 62 |
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Current AMP+CQG customer here. So I signed up for this brand new Sierra a/c just now. Paid for Pkg. 10, CME data fee, the works. Then I head over to AMP client portal and try to setup for "no data through AMP or CQG" + "order routing with TT". I have essentially been told to get lost by AMP. See chat transcript. What do I do now? Thanks. Your request (xxxxxxxx) has been updated. To add additional comments, reply to this email.
<My Name> Mar 17, 2021, 5:53 PM CDT Chat started: 2021-03-17 10:48 PM UTC (10:48:22 PM) <My Name>: a/c xxxxxx. I am switching over to directly paid Sierra + TT order routing. Following direction at https://support.ampglobal.com/hc/en-us/articles/360061944954 and I was hoping to see a "Sierra - Denali - TT (no data, routing only)" option, but don't see it. I do see "Sierra - Denali - CQG (no data, routing only)", but that is not what I was expecting. What to do? (10:48:28 PM) Customer Service: Hi. How can we help? (10:48:29 PM) *** AMP | Ignacio joined the chat *** (10:49:13 PM) AMP | Ignacio: No TT on sierra charts (10:49:20 PM) AMP | Ignacio: Effective April 1, 2021 Sierra Chart Existing Users will need to begin to pay directly for the use of Sierra Chart instead of through your brokerage account. New Users we can no longer setup - you must already start today paying Sierra directly to get started. Please Review the Full Notice for Steps to get started and pricing: https://support.ampglobal.com/hc/en-us/articles/360061944954 For any Sierra Chart License Support or Denali Fees Questions - please 1st review the Sierra Support Board: https://www.sierrachart.com/SupportBoard.php or Open a support ticket with Sierra Chart: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets (10:50:23 PM) <My Name>: So I *have to* be with CQG? That's not what I read in sierra board (10:50:42 PM) AMP | Ignacio: yes and sierra packages no more thru amp (10:50:47 PM) AMP | Ignacio: need to get thru sierra (10:50:48 PM) AMP | Ignacio: charts (10:51:26 PM) <My Name>: I understand. I have already paid sierra and get a new login etc. My question is about TT routing with my directly paid Sierra (10:51:55 PM) AMP | Ignacio: no More TT on sierra (10:51:56 PM) AMP | Ignacio: charts (10:52:01 PM) AMP | Ignacio: with AMP (10:52:36 PM) <My Name>: That is news to me. Let me ask questions elsewhere to see what I find. Thanks & bye for now (10:52:47 PM) AMP | Ignacio: ok thank you (10:52:48 PM) AMP | Ignacio: cheers [VPQGMY-ZL59] |
| [2021-03-18 00:22:39] |
| WheresMoney - Posts: 62 |
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Reading through boards came across Notice: Transition to Direct Sierra Chart Billing For SC Accounts through Broker | Post: 255261 So no TT routing. CQG only. okay. I guess I will connect to CQG and move on |
| [2021-03-18 01:35:10] |
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Refer to: Questions and Answers Regarding TT (Trading Technologies) and AMP Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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