Support Board
Date/Time: Tue, 04 Nov 2025 07:13:33 +0000
Problems connecting
View Count: 546
| [2021-03-15 16:15:51] |
| garcia9808 - Posts: 6 |
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Hi, I had to change from the TT order routing to CGQ because as told by support, Amp no longer supports the routing service I originally had with Sierra. At this I am just trying to connect AMP broker with the CGQ that I need to trade the account. At this point the chart does not open and I am not getting any error messages. Could I please get some help, I have no idea what to do to be able to trade. Thank you very much for all your help.
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| [2021-03-15 16:37:21] |
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First we want to make sure that you are able to connect to CQG. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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