Support Board
Date/Time: Tue, 01 Jul 2025 15:27:03 +0000
EUREX Data feed not working today?
View Count: 777
| [2021-02-10 08:00:40] |
| User525997 - Posts: 20 |
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This morning I got an Error message for all Eurex products in my workspace. Download failed Error downloading historical Intraday data for DAX-2021-03-DTB-EUR-25 Historical data logon error: Data files folder not set for service Yesterday all was working fine. The CME products are working today. |
eurex.JPG| [2021-02-10 10:20:45] |
| Toolman22 - Posts: 6 |
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Good morning..I guess :) I have the same issue. I even opened a support ticket (and closed it), because I think that even technically I'm logged on, it basically is not being able to logon. The successful logon has no meaning without the 'data files folder not being set, but can't be corrected'. I tried a lot of things: Step 1: 'Delete and Download All Data' - no result Step 2: 'Update Symbol Settings' - The reason I started using the SC Futures Order Routing was the planned co-located server with direct connection to the EUREX systems. - Therefore I thought that it might have to do with the upcoming change - no result Finally I have unchecked the 'Use Custom Symbol Settings Values' Checkbox and ended up by renaming the file containing the custom system settings (just added ".bak" to the end - it's an old habit of mine) *Update* I forgot to mention that I did a clean install by moving everything aside and configuring everything from the scratch (started with a blank accounts4.config). The data files folder is definitively set. (Otherwise Sierra wouldn't be able to open my chartbook). At last I read through the posting and discovered that something has happened: New Upcoming EUREX Full Order Book Data Feed (Now Available!) | Post: 250863 So I even upgraded to the Pre-Release Version 2227 (which is OK for now, but I usually prefer using production/stable/release versions.) Date Time Of Last Edit: 2021-02-10 10:25:27
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| [2021-02-10 10:46:23] |
| User525997 - Posts: 20 |
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I installed the 2227 version. I switched to the SC Data - All Services. Eurex symbols updating. All ok. The issue is that it is a data feed only. So no live trading possible. |
| [2021-02-10 10:49:19] |
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We will get this resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-10 11:02:40] |
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Refer to: IMPORTANT NOTICE : Regarding EUREX Data Interruption for Users (SC Exchange Data Feed) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-10 11:02:53] |
| Toolman22 - Posts: 6 |
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Thanks. I also am using the SC Data - All Services right now.
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| [2021-02-10 11:05:57] |
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Let us know if you have any problem with access to EUREX data and we will help you get it resolved. Sounds like you are fine now? Just do not restart Sierra Chart please.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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