Support Board
Date/Time: Fri, 01 Nov 2024 00:18:37 +0000
DOM
View Count: 537
| [2021-02-09 15:51:54] |
| User731477 - Posts: 8 |
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I have re-activated my account with AMP and everything seems to be working now with the exception of my DOM. I only have the current price on the DOM and it flashes/alternates back and forth between the current bid/offer level. There is no other levels showing up on the DOM. Can you advise how to fix this? Thank you |
| [2021-02-09 16:28:13] |
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This is not clear for us and not sure why there would be an issue. Provide an image of the Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Also refer to: File Menu: Not Receiving the Full Number of Market Depth Levels Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-09 18:31:09] |
| User731477 - Posts: 8 |
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http://www.sierrachart.com/image.php?Image=1612895210222.png Hopefully this works... but this is what my DOM looks like. Thanks, any suggestions to have it populate with all the bids/offers? |
| [2021-02-09 18:32:16] |
| User731477 - Posts: 8 |
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FYI, it flashes back and forth between one number on the offer, then to one number on the bid and just alternates back and forth.
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| [2021-02-09 18:59:27] |
| John - SC Support - Posts: 35678 |
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Check your color settings. It looks like you may have your Bid and Ask Text Colors set to the same as the background. Refer to the information here: Customizing Fonts, Colors, Line Styles, and Widths for Chart Trading, Chart DOM, and Trade DOM For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-10 03:15:04] |
| User731477 - Posts: 8 |
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In trying to adjust the font color I noticed that there is actually no issue with the color. The DOM color appears as it should but for some reason each ticks/step on the DOM ladder is separated by one full page. So basically on the ES to move on the bid column from 3919.50 to 3918.50 I need to scroll down roughly 4 pages worth of empty space. Each page has one entry on it being 3919.25, then next page 3919.00, then 3918.75, then 3918.50. The same happens if I try and move up the DOM on the offer side as well. Do you have any suggestions on how I can fix this so all the levels on the DOM appear on the chart/ladder on one page?
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| [2021-02-10 15:06:10] |
| John - SC Support - Posts: 35678 |
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Follow these instructions: The Chart DOM Scale: Auto Scale the Chart DOM For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-10 15:34:55] |
| User731477 - Posts: 8 |
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Thanks! The ladder is now appearing correctly with the current price and all columns on the page. My buy/sell columns are still empty so there are no bids/offers appearing. Any suggestions to have this data appear? Thank you |
| [2021-02-10 16:07:40] |
| John - SC Support - Posts: 35678 |
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Refer to the information here: File Menu: Not Receiving the Full Number of Market Depth Levels For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-10 18:49:54] |
| User731477 - Posts: 8 |
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http://www.sierrachart.com/image.php?Image=161298285732.png I seem to be receiving the full bid offer level, but they just won't appear on the DOM. I've gone through the suggestions above with no success. The market depth window is fully populated with all the data bids/offers. But it is not carrying over to the DOM. Of note all of the steps after that are not options on my account. When I try and progress though the folders mentioned (Global Settings >> Data/Trade Service Settings >> SC Server Settings) I go into Global Settings>>Data/Trade Service Settings and that is the last folder. There is not further folder to access with SC Server Settings. I appreciate you patience and assistance in the matter. Date Time Of Last Edit: 2021-02-10 18:56:16
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| [2021-02-10 18:56:26] |
| John - SC Support - Posts: 35678 |
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Then you need to go through these items as well: Global Trade Settings Windows: Troubleshooting Market Depth Data Not Displaying in Chart/Trade DOM Columns For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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