Support Board
Date/Time: Wed, 02 Jul 2025 00:47:03 +0000
Datafeed
View Count: 619
| [2021-01-26 15:27:29] |
| User622853 - Posts: 3 |
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my data feed is delayed. i have live data and last week everything was still running
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| [2021-01-26 15:59:24] |
| John - SC Support - Posts: 40702 |
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The verification for your trading account has expired, so you need to login to your trading account again through Sierra Chart in order to update the information for the next month. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-26 21:35:48] |
| User622853 - Posts: 3 |
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Thanks for the answer. i followed the instructions in the link. it did not work my data feed is still delayed
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| [2021-01-26 22:35:43] |
| John - SC Support - Posts: 40702 |
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What trading service do you use?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-27 05:32:24] |
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The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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