Support Board
Date/Time: Fri, 01 Nov 2024 00:01:43 +0000
Sticky platform and dome
View Count: 552
| [2020-07-15 17:43:35] |
| Rob_2560 - Posts: 20 |
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The dome won't respond to "flatten" and the price action is moving up and down in a sticky manner. The platform two screens in front of me won't move side to side or up and down without a lot of work. Sticky also. Tried to download the current version, still sticky. Please fix. Lost $62.50 live this morning. Need reimbursement on this. Robert Slater |
| [2020-07-15 19:17:59] |
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This sounds like a performance issue in Sierra Chart. This is covered in help topic 30: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often And follow the instructions here to set up a configuration where you are only using the main instance of Sierra Chart for trading and not any advanced charting: Overview of Trading: Sierra Chart Configuration for Most Low Response Time Trading This is essential to avoid this issue to begin with. We have activated the web-based trading panel for your account: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#WebBasedTradingPanel That is an alternative means to access your trading account and do things like flatten positions. Need reimbursement on this Refer to:Overview of Trading: Procedure to Handle Unexpected Trading Issue Sierra Chart License Agreement: Explanation of No Liability Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-15 19:20:47
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