Support Board
Date/Time: Fri, 04 Jul 2025 21:33:17 +0000
overlapping market depth on DoM
View Count: 1027
| [2020-05-03 22:34:01] |
| User626032 - Posts: 36 |
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Opened my DOM for ES and the market depth on the buy side is at 2817 with about 5 levels of depth. Then it is blank down to 2784 where the market is trading and then is about 15 deep. The DOM is also jumping up and down when the scale range is set to constant or independent. When I hit the center dom keyboard shortcut the dom squashes down. Downloaded the most recent version. same thing. |
| [2020-05-04 01:32:21] |
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We think we know what the cause may be. Reconnect to the data feed:File Menu: Procedure to Reconnect to the Data and Trade Servers And follow the instructions here to rescale the Chart DOM: The Chart DOM Scale: Auto Scale the Chart DOM Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-04 02:07:51] |
| T44 - Posts: 363 |
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duplicate of this issue? Denali feed - ESM20_FUT_CME wrong price |
| [2020-05-04 12:37:17] |
| User626032 - Posts: 36 |
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The first thing I did was reconnect to the data feed. Several times in fact. Then restarted SC, same thing. Updated to latest version. Same thing. Started SC this morning and everything was fine. I remember issues like this when I used CQG data, but not this bad. Hope this helps to prevent in the future. |
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