Support Board
Date/Time: Fri, 01 Nov 2024 00:38:23 +0000
10 minutes delayed priceing
View Count: 581
| [2020-04-23 11:28:36] |
| User763629 - Posts: 4 |
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My data feed is still 10 minutes delayed. I am paying for real-time pricing.
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| [2020-04-23 11:38:43] |
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The reason you are not getting real-time data from the CME group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-23 12:16:46] |
| User763629 - Posts: 4 |
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I have an AMP account I followed these instructions. Now I believe I have two sierra accounts a and paying for both
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| [2020-04-23 16:33:08] |
| John - SC Support - Posts: 35678 |
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For your privacy, we have hidden your last post and started an Account Support Ticket for the issue of multiple accounts. You can access the ticket by following this link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1587659502271#ViewTicket For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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