Support Board
Date/Time: Fri, 04 Jul 2025 06:12:03 +0000
DATA issue - missing data since the 16 of March 2020 (EUrEX)
View Count: 717
| [2020-04-22 13:48:28] |
| User563971 - Posts: 3 |
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Hi, I've some issues with my data. Since the 16 of March 2020, no day have been consistent. I can have a day starting at 07h00 or 08h. Some hours are missing for exemple from 12h30 to 15h30 or any time on any day etc... Before this date, I didn't have this type of problem. Do you have any idea ? Contract : BUNd, Eurostoxx etc...(eurex) data : cqg webapi |
| [2020-04-22 18:28:49] |
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Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart It sounds like there has been just a temporary problem with downloading historical data at times. If so, refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-23 12:50:43] |
| User563971 - Posts: 3 |
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Hi, I have done the required actions and it does not solve the problem, it is even sometimes worse and I do not understand why. I used th backup process with backup files to go back in times etc...but it does'nt solve the issue either. I tried to rinstall the application from scratch and I'm experienceing the same issue. Is there any set of actions I could do to have a clean installation with no legacy of the previous one ? |
| [2020-04-23 21:18:57] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ---- We need the information requested above. Reinstalling is not going to help. There is some connectivity issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-23 21:19:05
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| [2020-04-24 11:45:04] |
| User563971 - Posts: 3 |
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HI, I did followed the instructions as required & you'll find the file in attachment. |
Private File Attachment Deleted. |
| [2020-04-25 00:48:14] |
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This is the relevant message: HD Request # 22 | Error downloading historical Intraday data for F.US.DSXM20. Timeout error connecting to server. | 2020-04-24 07:56:12.993
Follow the instructions to use port 80: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Using Port 80 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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