Support Board
Date/Time: Sat, 05 Jul 2025 15:32:43 +0000
Missing data
View Count: 577
| [2020-04-14 04:31:53] |
| User579342 - Posts: 16 |
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SC, I am missing some gaps in my data. data feed CTS T4 fix. I have updated the symbols in global settings and deleted and downloaded data and followed all these steps. Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Still missing about 9 months of data- basically June 2019 to march 2020. I can retrieve data before then and also in current month. Please advise thx |
| [2020-04-14 10:06:38] |
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Sierra Chart does not support expired futures contracts from CTS. There are complications with accessing that data. And we no longer provide the Sierra Chart Historical Data service merged in with the CTS historical data. You will need to use the Denali Exchange Data Feed: Denali Exchange Data Feed There is a dramatic difference, with how historical data is downloaded from CTS as compared to the Sierra Chart provided services like the Denali Exchange Data Feed. The processing of data is on a background thread with Sierra Chart services and this is very different as compared to processing it on the foreground thread which is how it is done when using CTS for historical data, which will freeze the Sierra Chart interface at times, especially with the heavy amount of market data there is now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-14 10:07:51
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