Support Board
Date/Time: Tue, 24 Jun 2025 09:55:51 +0000
The problem with Platinum
View Count: 859
| [2020-02-12 16:57:25] |
| User91670 - Posts: 29 |
|
The problem with Platinum
|
Attachment Deleted. |
PL.jpg| [2020-02-12 22:41:22] |
| |
|
This is a problem with the data provided to Sierra Chart. Refer to the information here to delete and download new data: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) If this does not resolve the issue, then you will need to talk to your data provider as why there is an issue. We know why actually this problem happens and is due to an incorrect multiplier in the CQG metadata. This is one reason why we do not recommend CQG. We recommend using this service instead: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-12 22:48:25
|
| [2022-01-28 00:37:33] |
| User220914 - Posts: 239 |
|
I am using denali and COMEX but no PLATINUM symbol anywhere in cme cbot or the correct one comex? do you have a fix for this or do i need to add that symbol somehow? thank you |
| [2022-01-28 01:48:24] |
| User90125 - Posts: 715 |
|
It's a legacy thing. The Platinum contract (PL) is with the NYMEX exchange, not COMEX.
|
To post a message in this thread, you need to log in with your Sierra Chart account: