Support Board
Date/Time: Tue, 04 Nov 2025 03:39:19 +0000
Data lagging/stopping on high movement.
View Count: 1057
| [2020-02-05 10:23:10] |
| User101229 - Posts: 5 |
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When large quick movement occurs, charts stop and the download historical data message appears. Takes a few seconds to download and correct itself. Thank you. |
| [2020-02-05 10:42:41] |
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When you have the problem we need to see what the Message Log shows to determine where the problem is. Instructions for when you have the issue: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We should also move you to the new Denali Exchange Data Feed: Denali Exchange Data Feed We will work on that for you. Also refer to: Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-05 10:43:46
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| [2020-02-05 11:18:41] |
| User101229 - Posts: 5 |
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Will be switching to the Denali Exchange data feed. Will monitor and post message log when it happens. Thank you for your time. |
| [2020-02-05 15:08:58] |
| SC Support - Posts: 2023 |
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We can help you with this, please let us know if you want to speak about any element.
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| [2020-02-24 10:19:57] |
| User101229 - Posts: 5 |
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Issue has not happened since switch to new data feed has been made. Thank you for the support and time. Joel. |
| [2020-02-24 14:21:49] |
| SC Support - Posts: 2023 |
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Thank you for the feedback.
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