Support Board
Date/Time: Thu, 31 Oct 2024 23:06:23 +0000
Problem with CTS T4 connection and sierra chart sub instances
View Count: 1131
| [2019-08-05 18:19:37] |
| User995923 - Posts: 64 |
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Hello I opened a demo account with CTS T4 and it works normally on my main sierra chart instance. Now I want to open a separate chartbook that contains instruments of the CTS datafeed in a sub instance of Sierra Chart but it doesn't work. I go to the general settings of the original SC client, and I choose to run 2 instances on startup. However when the 2nd instance opens up and I try to find instruments of the CTS T4 feed I cannot find them. It seems that it has only the SC data - all services (cfd fx, btc etc). How can I solve this? Thanks |
| [2019-08-05 21:17:08] |
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In the second instance of Sierra Chart follow the instructions here to update the symbol settings: Global Symbol Settings: Update Global Symbol Settings And then check the symbols in File >> Find Symbol after that is complete. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-06 03:51:20] |
| User995923 - Posts: 64 |
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I found them but the prices are not updated in real time compared to the original SC instance. There is at least 20min delay and the trading doms are empty. What is the problem? Does it have to do with the fact that the account of the datafeed is demo? Thanks |
| [2019-08-06 07:08:56] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-06 08:41:02] |
| User995923 - Posts: 64 |
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Software version: 1967 64-bit | 2019-08-06 11:37:39.318 Usage end date: 2019-08-15 | 2019-08-06 11:37:39.318 Enabled for: Advanced Features 2. | 2019-08-06 11:37:39.318 Enabled for: Sierra Chart Historical Data Service. | 2019-08-06 11:37:39.318 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-06 11:37:39.318 Current selected Data/Trading service: DTC - Sub Instance | 2019-08-06 11:37:39.319 Custom symbol settings values: disabled | 2019-08-06 11:37:39.319 Chart Update Interval: 500 | 2019-08-06 11:37:39.319 Intraday Data Storage Time Unit: 0 | 2019-08-06 11:37:39.319 Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2019-08-06 11:37:39.319 2019-08-06 11:37:39 Local computer time | 2019-08-06 11:37:39.319 2019-08-06 08:37:39 Local computer time in UTC | 2019-08-06 11:37:39.319 2019-08-06 11:37:39 Local computer time in SC Time Zone | 2019-08-06 11:37:39.319 2019-08-06 08:33:11 Server time in UTC | 2019-08-06 11:37:39.319 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-08-06 11:37:39.319 Program path: C:\SierraChart2\SierraChartInstance_2\ | 2019-08-06 11:37:39.319 Data Files path: C:\SierraChart2\SierraChartInstance_2\Data\ | 2019-08-06 11:37:39.319 OS Version Number: 10.0 | 2019-08-06 11:37:39.319 Locale Setting: C | 2019-08-06 11:37:39.319 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-08-06 11:37:39.319 SC Data - All Services | Connecting to the server 127.0.0.1. Port 11099 | 2019-08-06 11:37:48.269 DTC Client socket (1) | Creating socket. | 2019-08-06 11:37:48.269 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2019-08-06 11:37:48.270 SC Data - All Services | Connected to server. | 2019-08-06 11:37:48.270 SC Data - All Services | Starting socket receive thread. | 2019-08-06 11:37:48.270 SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-08-06 11:37:48.270 SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-08-06 11:37:48.270 SC Data - All Services | Sending logon request message. | 2019-08-06 11:37:48.270 SC Data - All Services | Received logon response. | 2019-08-06 11:37:48.273 SC Data - All Services | Server Name: SC DTC Server. | 2019-08-06 11:37:48.273 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2019-08-06 11:37:48.273 SC Data - All Services | Successfully connected. Connected to SC DTC Protocol server. Service=scdataallservices|SymbolSettings=scdataallservices. | 2019-08-06 11:37:48.273 SC Data - All Services | Trading is supported. | 2019-08-06 11:37:48.273 SC Data - All Services | Order cancel and replace is supported. | 2019-08-06 11:37:48.273 SC Data - All Services | OCO Orders supported. | 2019-08-06 11:37:48.273 SC Data - All Services | Bracket Orders supported. | 2019-08-06 11:37:48.273 SC Data - All Services | Connected to data server. | 2019-08-06 11:37:48.273 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 2. | 2019-08-06 11:37:48.274 SC Data - All Services | Starting real-time market data updates for: ESU19. ID: 1 | 2019-08-06 11:37:48.439 SC Data - All Services | Requesting security definition data for: ESU19. ID: 1 | 2019-08-06 11:37:48.439 Intraday data recording state for symbol ESU19 is set to download 'Pending'. | 2019-08-06 11:37:48.439 Delaying start of download for ESU19 | 2019-08-06 11:37:48.443 SC Data - All Services | Received security definition for symbol ESU19 | 2019-08-06 11:37:48.443 Symbol settings MD5 received. Request ID: 2. | 2019-08-06 11:37:51.360 Symbol settings are up-to-date for scdataallservices. | 2019-08-06 11:37:51.360 Requesting market depth updates for: ESU19 if supported. | 2019-08-06 11:37:53.269 SC Data - All Services | Clearing market depth for ESU19. | 2019-08-06 11:37:53.270 HD Request # 3 | Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: DTCSubInstance | 2019-08-06 11:37:53.941 HD Request # 3 | Download start date-time: 2019-08-06 06:30:00.000 | 2019-08-06 11:37:53.942 HD Request # 3 | Using server: 127.0.0.1 port 11098 | 2019-08-06 11:37:53.942 Socket (2) | Creating socket. | 2019-08-06 11:37:53.942 Socket (2) | Connecting to IP: 127.0.0.1. | 2019-08-06 11:37:53.942 HD Request # 3 | Setting DTC encoding to Binary VLS | 2019-08-06 11:37:53.952 HD Request # 3 | Sending historical data logon request message. | 2019-08-06 11:37:53.952 HD Request # 3 | Requesting Intraday data. Start date-time: 2019-08-06 06:30:00. Record interval: 0. Symbol: ESU19 | 2019-08-06 11:37:53.953 HD Request # 3 | Decompressing data. | 2019-08-06 11:37:53.953 HD Request # 3 | Receiving Intraday data for ESU19 starting at 2019-08-06 06:30:00 | 2019-08-06 11:37:53.953 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-08-06 11:37:53.953 Socket (2) | Socket gracefully closed by remote side. | 2019-08-06 11:37:53.954 Historical data download thread signaled to stop. | 2019-08-06 11:37:53.954 Socket (2) | Closed. | 2019-08-06 11:37:53.954 HD Request # 3 | Received 1 record from 2019-08-06 06:30:00.000 to 2019-08-06 06:30:00.000 (0.0 seconds) and wrote 0 records for ESU19 | 2019-08-06 11:37:53.954 HD Request # 3 | Completion time: 0s | 2019-08-06 11:37:53.954 HD Request # 3 | Intraday data download complete for ESU19. Unique request ID: 2 | 2019-08-06 11:37:53.954 Removed historical data download ID 2 | 2019-08-06 11:37:53.954 Real-time Intraday chart data file updates started for ESU19 | 2019-08-06 11:37:53.954 Intraday chart data file opened for ESU19 | 2019-08-06 11:37:53.954 |
| [2019-08-06 17:33:41] |
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This is not a CTS symbol: ESU19 Also it is clear in the main instance of Sierra Chart, the Service is not set to use CTS: SC Data - All Services | Successfully connected. Connected to SC DTC Protocol server. Service=scdataallservices|SymbolSettings=scdataallservices. | 2019-08-06 11:37:48.273 Here are the CTS set up instructions: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-07 06:21:13] |
| User995923 - Posts: 64 |
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In the sub instance of Sierra, I used the instrument ESU19 because even through I updated the symbol settings I could not see the same instrument names like the ones found in the main instance of Sierra (CTS). I can clearly see that the main instance is set to use CTS and loads CTS data but the sub instance loads the SC Data - All Services. I will provide a message log of the main instance below: |
| [2019-08-07 06:21:19] |
| User995923 - Posts: 64 |
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Software version: 1967 64-bit | 2019-08-07 09:18:11.819 Usage end date: 2019-08-15 | 2019-08-07 09:18:11.819 Enabled for: Advanced Features 2. | 2019-08-07 09:18:11.819 Enabled for: Sierra Chart Historical Data Service. | 2019-08-07 09:18:11.819 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-07 09:18:11.819 Current selected Data/Trading service: CTS T4 FIX | 2019-08-07 09:18:11.819 Custom symbol settings values: disabled | 2019-08-07 09:18:11.819 Chart Update Interval: 500 | 2019-08-07 09:18:11.819 Intraday Data Storage Time Unit: 0 | 2019-08-07 09:18:11.819 Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2019-08-07 09:18:11.819 2019-08-07 09:18:11 Local computer time | 2019-08-07 09:18:11.819 2019-08-07 06:18:11 Local computer time in UTC | 2019-08-07 09:18:11.819 2019-08-07 09:18:11 Local computer time in SC Time Zone | 2019-08-07 09:18:11.820 2019-08-07 06:15:36 Server time in UTC | 2019-08-07 09:18:11.820 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-08-07 09:18:11.820 Program path: C:\SierraChart2\ | 2019-08-07 09:18:11.820 Data Files path: C:\SierraChart2\Data\ | 2019-08-07 09:18:11.820 OS Version Number: 10.0 | 2019-08-07 09:18:11.820 Locale Setting: C | 2019-08-07 09:18:11.820 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-08-07 09:18:11.820 CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2019-08-07 09:18:16.913 CTS T4 FIX | Firm: CTS | 2019-08-07 09:18:16.913 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-08-07 09:18:17.103 CTS FIX socket (1) | Connecting to IP: 74.201.6.199. | 2019-08-07 09:18:17.103 CTS FIX: Connected to FIX server. | 2019-08-07 09:18:17.282 CTS FIX | Sending the Logon message. LocalCompID=SierraChart | 2019-08-07 09:18:17.479 CTS T4 FIX | FIX version: 4.7.28.0 | 2019-08-07 09:18:18.238 CTS T4 FIX | Connected to data and trading server. | 2019-08-07 09:18:18.238 CTS T4 FIX | Received Account List collateral report. | 2019-08-07 09:18:18.420 CTS T4 FIX | Subscribing to account: AXe* | 2019-08-07 09:18:18.420 Supported exchange: DL_1d (D-1d:DELAYED 1 day Futures) | 2019-08-07 09:18:18.423 Supported exchange: CME_CLOp (SIM:NYMEX CrudeOil Options) | 2019-08-07 09:18:18.424 Supported exchange: ICE_IN (SIM:ICE US Indexes) | 2019-08-07 09:18:18.424 Supported exchange: CME_REFOp (SIM:NYMEX Refined Products Options) | 2019-08-07 09:18:18.424 Supported exchange: DL_5d (D-5d:DELAYED 5 days Futures) | 2019-08-07 09:18:18.424 Supported exchange: CME_NG (SIM:NYMEX NatGas Futures) | 2019-08-07 09:18:18.425 Supported exchange: DLCME_AgOp (D-30m:CME Agricultural Options) | 2019-08-07 09:18:18.425 Supported exchange: DL_4dOp (D-4d:DELAYED 4 days Options) | 2019-08-07 09:18:18.425 Supported exchange: CME_KOp (SIM:KCBT Options) | 2019-08-07 09:18:18.427 Supported exchange: CME_EqOp (SIM:CME Equity Options) | 2019-08-07 09:18:18.428 Supported exchange: ICE_CU (SIM:ICE US Currencies) | 2019-08-07 09:18:18.428 Supported exchange: E_INX (SIM:Eurex Indexes) | 2019-08-07 09:18:18.428 Supported exchange: CME_Ag (SIM:CME Agricultural Futures) | 2019-08-07 09:18:18.428 Supported exchange: DLCME_FoOp (D-30m:CME Foreign Exchange Options) | 2019-08-07 09:18:18.428 Supported exchange: DL_3d (D-3d:DELAYED 3 days Futures) | 2019-08-07 09:18:18.428 Supported exchange: E_INT (SIM:Eurex Interest Rates) | 2019-08-07 09:18:18.429 Supported exchange: E_CUROp (SIM:Eurex Currency Options) | 2019-08-07 09:18:18.430 Supported exchange: ICE_M (SIM:ICE US Metals Futures) | 2019-08-07 09:18:18.430 Supported exchange: ICE_C (SIM:ICE EU Commodity Futures) | 2019-08-07 09:18:18.430 Supported exchange: CME_CO (SIM:COMEX Futures) | 2019-08-07 09:18:18.430 Supported exchange: E_FITOp (SIM:Eurex Interest Rate Options) | 2019-08-07 09:18:18.430 Supported exchange: ICE_F (SIM:ICE EU Financial Futures) | 2019-08-07 09:18:18.431 Supported exchange: DLCME_Fo (D-30m:CME Foreign Exchange Futures) | 2019-08-07 09:18:18.431 Supported exchange: ICE_INOp (SIM:ICE US Index Options) | 2019-08-07 09:18:18.431 Supported exchange: CME_AgOp (SIM:CME Agricultural Options) | 2019-08-07 09:18:18.432 Supported exchange: DL_3dOp (D-3d:DELAYED 3 days Options) | 2019-08-07 09:18:18.432 Supported exchange: ICE_COOp (SIM:ICE US Commodity Options) | 2019-08-07 09:18:18.432 Supported exchange: CME_COOp (SIM:COMEX Options) | 2019-08-07 09:18:18.432 Supported exchange: CME_ELE (SIM:NYMEX Power Futures) | 2019-08-07 09:18:18.433 Supported exchange: CME_OOp (SIM:MGEX Options) | 2019-08-07 09:18:18.433 Supported exchange: CME_Fo (SIM:CME Foreign Exchange Futures) | 2019-08-07 09:18:18.434 Supported exchange: DLCME_CO (D-30m:CME COMEX Futures) | 2019-08-07 09:18:18.434 Supported exchange: E_INXOp (SIM:Eurex Index Options) | 2019-08-07 09:18:18.434 Supported exchange: DLCME_Ag (D-30m:CME Agricultural Futures) | 2019-08-07 09:18:18.435 Supported exchange: CME_NGOp (SIM:NYMEX NatGas Options) | 2019-08-07 09:18:18.435 Supported exchange: DL_4d (D-4d:DELAYED 4 days Futures) | 2019-08-07 09:18:18.435 Supported exchange: DL_1dOp (D-1d:DELAYED 1 day Options) | 2019-08-07 09:18:18.435 Supported exchange: CBOE_CFE (SIM:CFE) | 2019-08-07 09:18:18.436 CTS T4 FIX | Starting real-time market data updates for: ES.20190900.CME_Eq. ID: 1 | 2019-08-07 09:18:18.468 CTS T4 FIX | Requesting security definition data for: ES.20190900.CME_Eq. ID: 1 | 2019-08-07 09:18:18.468 CTS T4 FIX | Using primary service for historical data for ES.20190900.CME_Eq | 2019-08-07 09:18:18.468 Intraday data recording state for symbol ES.20190900.CME_Eq is set to download 'Pending'. | 2019-08-07 09:18:18.468 Delaying start of download for ES.20190900.CME_Eq | 2019-08-07 09:18:18.474 Supported exchange: D_D (Dummy) | 2019-08-07 09:18:18.605 Supported exchange: DLCME_COp (D-30m:CME CBOT Commodity Options) | 2019-08-07 09:18:18.605 Supported exchange: DLICE_IN (D-30m:ICE US Indexes) | 2019-08-07 09:18:18.605 Supported exchange: CME_PETOp (SIM:NYMEX NGL/Petrochemicals Options) | 2019-08-07 09:18:18.605 Supported exchange: DLL_J (D-30m:Euronext Index Futures) | 2019-08-07 09:18:18.605 Supported exchange: ICE_MOp (SIM:ICE US Metals Options) | 2019-08-07 09:18:18.605 Supported exchange: ICE_CO (SIM:ICE US Commodity Futures) | 2019-08-07 09:18:18.605 Supported exchange: DLL_Y (D-30m:Euronext Commodity Futures) | 2019-08-07 09:18:18.605 Supported exchange: DL_5dOp (D-5d:DELAYED 5 days Options) | 2019-08-07 09:18:18.605 Supported exchange: DL_12h (D-12h:DELAYED 12 hours Futures) | 2019-08-07 09:18:18.605 Supported exchange: DLCME_InOp (D-30m:CME Interest Rate Options) | 2019-08-07 09:18:18.608 Supported exchange: CME_InOp (SIM:CME Interest Rate Options) | 2019-08-07 09:18:18.608 Supported exchange: DLICE_IC (D-30m:ICE) | 2019-08-07 09:18:18.608 Supported exchange: DL_2d (D-2d:DELAYED 2 days Futures) | 2019-08-07 09:18:18.608 Supported exchange: CME_FREOp (SIM:NYMEX Freight Options) | 2019-08-07 09:18:18.608 Supported exchange: CME_REF (SIM:NYMEX Refined Products Futures) | 2019-08-07 09:18:18.608 Supported exchange: DLCME_EOp (D-30m:CME CBOT Equity Options) | 2019-08-07 09:18:18.608 Supported exchange: CME_COp (SIM:CBOT Commodity Options) | 2019-08-07 09:18:18.608 Supported exchange: ICE_IC (SIM:ICE) | 2019-08-07 09:18:18.608 Supported exchange: CME_NYOp (SIM:NYMEX Options) | 2019-08-07 09:18:18.612 Supported exchange: DLCME_F (D-30m:CME CBOT Financial Futures) | 2019-08-07 09:18:18.612 Supported exchange: DLCME_FOp (D-30m:CME CBOT Financial Options) | 2019-08-07 09:18:18.612 Supported exchange: DLCME_E (D-30m:CME CBOT Equity Futures) | 2019-08-07 09:18:18.612 Supported exchange: DLCME_C (D-30m:CME CBOT Commodity Futures) | 2019-08-07 09:18:18.612 Supported exchange: DLCME_In (D-30m:CME Interest Rate Futures) | 2019-08-07 09:18:18.613 Supported exchange: ICE_COp (SIM:ICE EU Commodity Options) | 2019-08-07 09:18:18.613 Supported exchange: DLCME_K (D-30m:CME KCBT Futures) | 2019-08-07 09:18:18.613 Supported exchange: DLICE_CO (D-30m:ICE US Commodities) | 2019-08-07 09:18:18.613 Supported exchange: E_BND (SIM:Eurex Fixed Income) | 2019-08-07 09:18:18.613 Supported exchange: CME_Eq (SIM:CME Equity Futures) | 2019-08-07 09:18:18.614 Supported exchange: CME_EOp (SIM:CBOT Equity Options) | 2019-08-07 09:18:18.614 Supported exchange: E_FBDOp (SIM:Eurex Fixed Income Options) | 2019-08-07 09:18:18.614 Supported exchange: DL_12hOp (D-12h:DELAYED 12 hours Options) | 2019-08-07 09:18:18.614 Supported exchange: CME_FRE (SIM:NYMEX Freight Futures) | 2019-08-07 09:18:18.614 Supported exchange: DLCME_NY (D-30m:CME NYMEX Futures) | 2019-08-07 09:18:18.614 Supported exchange: CME_NY (SIM:NYMEX Futures) | 2019-08-07 09:18:18.615 Supported exchange: CME_In (SIM:CME Interest Rate Futures) | 2019-08-07 09:18:18.615 Supported exchange: CME_FOp (SIM:CBOT Financial Options) | 2019-08-07 09:18:18.615 Supported exchange: DLCME_Eq (D-30m:CME Equity Futures) | 2019-08-07 09:18:18.615 Supported exchange: DLICE_W (D-30m:ICE Canada) | 2019-08-07 09:18:18.615 Supported exchange: CME_COAL (SIM:NYMEX Coal Futures) | 2019-08-07 09:18:18.616 Supported exchange: DL_2dOp (D-2d:DELAYED 2 days Options) | 2019-08-07 09:18:18.617 Supported exchange: DLCME_EqOp (D-30m:CME Equity Options) | 2019-08-07 09:18:18.617 Supported exchange: CME_ELEOp (SIM:NYMEX Power Options) | 2019-08-07 09:18:18.617 Supported exchange: CME_FoOp (SIM:CME Foreign Exchange Options) | 2019-08-07 09:18:18.617 Supported exchange: ICE_FOp (SIM:ICE EU Financial Options) | 2019-08-07 09:18:18.617 Supported exchange: ICE_ICOp (SIM:ICE EU Options) | 2019-08-07 09:18:18.617 Supported exchange: CME_CL (SIM:NYMEX CrudeOil Futures) | 2019-08-07 09:18:18.617 Supported exchange: DLICE_CU (D-30m:ICE US Currencies) | 2019-08-07 09:18:18.617 Supported exchange: CME_C (SIM:CBOT Commodity Futures) | 2019-08-07 09:18:18.617 Supported exchange: CME_F (SIM:CBOT Financial Futures) | 2019-08-07 09:18:18.617 Supported exchange: CME_E (SIM:CBOT Equity Futures) | 2019-08-07 09:18:18.618 Supported exchange: CME_K (SIM:KCBT Futures) | 2019-08-07 09:18:18.618 Supported exchange: CME_COALOp (SIM:NYMEX Coal Options) | 2019-08-07 09:18:18.618 Supported exchange: CME_O (SIM:MGEX Futures) | 2019-08-07 09:18:18.618 CTS T4 FIX | Sending security definition request to obtain SecurityID for symbol ES.20190900.CME_Eq | 2019-08-07 09:18:19.909 CTS T4 FIX | Received matching security definition for symbol ES.20190900.CME_Eq. Subscribing to data. | 2019-08-07 09:18:20.095 CTS T4 FIX | Subscribing to symbol ES.20190900.CME_Eq. Market: XCME_Eq ES (U19) | 2019-08-07 09:18:20.095 Contract-Exchange: ES-CME_Eq. Description: SIM:E-mini S&P 500 Sep19. Tick Size: 0.250000. Value Format: 2. Price Multiplier: 0.010000. Currency Value Per Tick: 12.500000 | 2019-08-07 09:18:20.095 CTS T4 FIX | Received 1 security definitions for underlying symbol ES | 2019-08-07 09:18:20.095 Contract specifications for ES.20190900.CME_Eq. Multiplier: 0.01. Tick Size: 0.25. Value Format: 2. Currency Value per Tick: 12.5 | 2019-08-07 09:18:20.282 CTS T4 FIX | Received 'Account Update/Balance Data' collateral report. | 2019-08-07 09:18:21.948 CTS T4 FIX | Requesting Open Orders for account: AXe*. Request ID: 2648164 | 2019-08-07 09:18:23.270 Requesting market depth updates for: ES.20190900.CME_Eq if supported. | 2019-08-07 09:18:23.270 CTS T4 FIX | Subscribing to symbol ES.20190900.CME_Eq. Market: XCME_Eq ES (U19) | 2019-08-07 09:18:23.270 CTS T4 FIX | No open orders for account AXenofo1 | 2019-08-07 09:18:23.456 HD Request # 20 | Downloading Intraday chart data for ES.20190900.CME_Eq to the file ES.20190900.CME_Eq.scid. Service: cts | 2019-08-07 09:18:25.981 HD Request # 20 | Download start date-time: 2019-08-07 09:18:04.000 | 2019-08-07 09:18:25.981 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2019-08-07 09:18:25.981 CTS FIX Historical Data socket (2) | Creating socket. Using TLS 1.0. | 2019-08-07 09:18:26.175 CTS FIX Historical Data socket (2) | Connecting to IP: 74.201.6.229. | 2019-08-07 09:18:26.175 CTS FIX Historical Data: Connected to FIX server. | 2019-08-07 09:18:26.367 CTS FIX Historical Data | Sending the Logon message. LocalCompID=SierraChart | 2019-08-07 09:18:26.561 CTS FIX Historical Data: Connected to Historical data server. | 2019-08-07 09:18:27.326 HD Request # 20 | Requesting historical Tick data for ES.20190900.CME_Eq from 2019-08-07 00:00:00 to 2019-08-07 00:00:00 (US Central Time). | 2019-08-07 09:18:27.326 HD Request # 20 | Receiving Intraday data for ES.20190900.CME_Eq starting at 2019-08-07 01:00:00 | 2019-08-07 09:18:30.263 HD Request # 20 | Timestamp of first Intraday data file record written: 2019-08-07 09:18:10 | 2019-08-07 09:18:30.446 HD Request # 20 | Total records received: 108896 | 2019-08-07 09:18:30.446 HD Request # 20 | Requesting historical Tick data for ES.20190900.CME_Eq from 2019-08-08 00:00:00 to 2019-08-08 00:00:00 (US Central Time). | 2019-08-07 09:18:30.448 HD Request # 20 | Total records received: 108896 | 2019-08-07 09:18:30.678 HD Request # 20 | Requesting historical Tick data for ES.20190900.CME_Eq from 2019-08-09 00:00:00 to 2019-08-09 00:00:00 (US Central Time). | 2019-08-07 09:18:30.679 HD Request # 20 | Received 108896 records from 2019-08-07 01:00:00.000 to 2019-08-07 09:18:22.000 (8.3 hours) and wrote 29 records for ES.20190900.CME_Eq | 2019-08-07 09:18:30.912 Added 18 Time and Sales records to Intraday data file for ES.20190900.CME_Eq after download. | 2019-08-07 09:18:30.918 HD Request # 20 | Completion time: 5s | 2019-08-07 09:18:30.920 HD Request # 20 | Intraday data download complete for ES.20190900.CME_Eq. Unique request ID: 19 | 2019-08-07 09:18:30.921 Removed historical data download ID 19 | 2019-08-07 09:18:30.921 Real-time Intraday chart data file updates started for ES.20190900.CME_Eq | 2019-08-07 09:18:30.921 Intraday chart data file opened for ES.20190900.CME_Eq | 2019-08-07 09:18:30.921 Opened cached Intraday file: C:\SierraChart2\Data\ES.20190900.CME_Eq.scid | 2019-08-07 09:18:32.737 CTS T4 FIX | Requesting historical Fills for account: AXe*. Request ID: 2648165 | 2019-08-07 09:18:33.226 CTS T4 FIX | Received Account List collateral report. | 2019-08-07 09:18:33.409 CTS T4 FIX | Server provided no historical order fills for account 208EE2D8-A5C6-4A1C-8FB9-D5C10C98F497 | 2019-08-07 09:18:33.409 |
| [2019-08-07 08:49:29] |
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We cannot reproduce any problem like this in testing. The only thing we can think of is that at the time the sub instance was connected to the main instance the main instance was not set to use CTS. However, when connecting to CTS in the main instance, in that case the sub instance would be disconnected and would reconnect. So the only thing we can recommend is to reconnect the sub instance to the data feed in case that did not happen: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-07 08:50:17
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| [2019-08-07 11:53:18] |
| User995923 - Posts: 64 |
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The problem is solved, thank you very much!
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