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Date/Time: Thu, 31 Oct 2024 23:06:23 +0000



Problem with CTS T4 connection and sierra chart sub instances

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[2019-08-05 18:19:37]
User995923 - Posts: 64
Hello

I opened a demo account with CTS T4 and it works normally on my main sierra chart instance.

Now I want to open a separate chartbook that contains instruments of the CTS datafeed in a sub instance of Sierra Chart but it doesn't work.

I go to the general settings of the original SC client, and I choose to run 2 instances on startup.

However when the 2nd instance opens up and I try to find instruments of the CTS T4 feed I cannot find them.

It seems that it has only the SC data - all services (cfd fx, btc etc).

How can I solve this?

Thanks
[2019-08-05 21:17:08]
Sierra Chart Engineering - Posts: 104368
In the second instance of Sierra Chart follow the instructions here to update the symbol settings:

Global Symbol Settings: Update Global Symbol Settings

And then check the symbols in File >> Find Symbol after that is complete.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-08-06 03:51:20]
User995923 - Posts: 64
I found them but the prices are not updated in real time compared to the original SC instance. There is at least 20min delay and the trading doms are empty.

What is the problem? Does it have to do with the fact that the account of the datafeed is demo?

Thanks
[2019-08-06 07:08:56]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-08-06 08:41:02]
User995923 - Posts: 64
Software version: 1967 64-bit | 2019-08-06 11:37:39.318
Usage end date: 2019-08-15 | 2019-08-06 11:37:39.318
Enabled for: Advanced Features 2. | 2019-08-06 11:37:39.318
Enabled for: Sierra Chart Historical Data Service. | 2019-08-06 11:37:39.318
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-06 11:37:39.318
Current selected Data/Trading service: DTC - Sub Instance | 2019-08-06 11:37:39.319
Custom symbol settings values: disabled | 2019-08-06 11:37:39.319
Chart Update Interval: 500 | 2019-08-06 11:37:39.319
Intraday Data Storage Time Unit: 0 | 2019-08-06 11:37:39.319
Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2019-08-06 11:37:39.319
2019-08-06 11:37:39 Local computer time | 2019-08-06 11:37:39.319
2019-08-06 08:37:39 Local computer time in UTC | 2019-08-06 11:37:39.319
2019-08-06 11:37:39 Local computer time in SC Time Zone | 2019-08-06 11:37:39.319
2019-08-06 08:33:11 Server time in UTC | 2019-08-06 11:37:39.319
Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-08-06 11:37:39.319
Program path: C:\SierraChart2\SierraChartInstance_2\ | 2019-08-06 11:37:39.319
Data Files path: C:\SierraChart2\SierraChartInstance_2\Data\ | 2019-08-06 11:37:39.319
OS Version Number: 10.0 | 2019-08-06 11:37:39.319
Locale Setting: C | 2019-08-06 11:37:39.319
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-08-06 11:37:39.319


SC Data - All Services | Connecting to the server 127.0.0.1. Port 11099 | 2019-08-06 11:37:48.269
DTC Client socket (1) | Creating socket. | 2019-08-06 11:37:48.269
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2019-08-06 11:37:48.270
SC Data - All Services | Connected to server. | 2019-08-06 11:37:48.270
SC Data - All Services | Starting socket receive thread. | 2019-08-06 11:37:48.270
SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-08-06 11:37:48.270
SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-08-06 11:37:48.270
SC Data - All Services | Sending logon request message. | 2019-08-06 11:37:48.270
SC Data - All Services | Received logon response. | 2019-08-06 11:37:48.273
SC Data - All Services | Server Name: SC DTC Server. | 2019-08-06 11:37:48.273
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2019-08-06 11:37:48.273
SC Data - All Services | Successfully connected. Connected to SC DTC Protocol server. Service=scdataallservices|SymbolSettings=scdataallservices. | 2019-08-06 11:37:48.273
SC Data - All Services | Trading is supported. | 2019-08-06 11:37:48.273
SC Data - All Services | Order cancel and replace is supported. | 2019-08-06 11:37:48.273
SC Data - All Services | OCO Orders supported. | 2019-08-06 11:37:48.273
SC Data - All Services | Bracket Orders supported. | 2019-08-06 11:37:48.273
SC Data - All Services | Connected to data server. | 2019-08-06 11:37:48.273
Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 2. | 2019-08-06 11:37:48.274
SC Data - All Services | Starting real-time market data updates for: ESU19. ID: 1 | 2019-08-06 11:37:48.439
SC Data - All Services | Requesting security definition data for: ESU19. ID: 1 | 2019-08-06 11:37:48.439
Intraday data recording state for symbol ESU19 is set to download 'Pending'. | 2019-08-06 11:37:48.439
Delaying start of download for ESU19 | 2019-08-06 11:37:48.443
SC Data - All Services | Received security definition for symbol ESU19 | 2019-08-06 11:37:48.443
Symbol settings MD5 received. Request ID: 2. | 2019-08-06 11:37:51.360
Symbol settings are up-to-date for scdataallservices. | 2019-08-06 11:37:51.360
Requesting market depth updates for: ESU19 if supported. | 2019-08-06 11:37:53.269
SC Data - All Services | Clearing market depth for ESU19. | 2019-08-06 11:37:53.270
HD Request # 3 | Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: DTCSubInstance | 2019-08-06 11:37:53.941
HD Request # 3 | Download start date-time: 2019-08-06 06:30:00.000 | 2019-08-06 11:37:53.942
HD Request # 3 | Using server: 127.0.0.1 port 11098 | 2019-08-06 11:37:53.942
Socket (2) | Creating socket. | 2019-08-06 11:37:53.942
Socket (2) | Connecting to IP: 127.0.0.1. | 2019-08-06 11:37:53.942
HD Request # 3 | Setting DTC encoding to Binary VLS | 2019-08-06 11:37:53.952
HD Request # 3 | Sending historical data logon request message. | 2019-08-06 11:37:53.952
HD Request # 3 | Requesting Intraday data. Start date-time: 2019-08-06 06:30:00. Record interval: 0. Symbol: ESU19 | 2019-08-06 11:37:53.953
HD Request # 3 | Decompressing data. | 2019-08-06 11:37:53.953
HD Request # 3 | Receiving Intraday data for ESU19 starting at 2019-08-06 06:30:00 | 2019-08-06 11:37:53.953
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-08-06 11:37:53.953
Socket (2) | Socket gracefully closed by remote side. | 2019-08-06 11:37:53.954
Historical data download thread signaled to stop. | 2019-08-06 11:37:53.954
Socket (2) | Closed. | 2019-08-06 11:37:53.954
HD Request # 3 | Received 1 record from 2019-08-06 06:30:00.000 to 2019-08-06 06:30:00.000 (0.0 seconds) and wrote 0 records for ESU19 | 2019-08-06 11:37:53.954
HD Request # 3 | Completion time: 0s | 2019-08-06 11:37:53.954
HD Request # 3 | Intraday data download complete for ESU19. Unique request ID: 2 | 2019-08-06 11:37:53.954
Removed historical data download ID 2 | 2019-08-06 11:37:53.954
Real-time Intraday chart data file updates started for ESU19 | 2019-08-06 11:37:53.954
Intraday chart data file opened for ESU19 | 2019-08-06 11:37:53.954
[2019-08-06 17:33:41]
Sierra Chart Engineering - Posts: 104368
This is not a CTS symbol: ESU19

Also it is clear in the main instance of Sierra Chart, the Service is not set to use CTS:
SC Data - All Services | Successfully connected. Connected to SC DTC Protocol server. Service=scdataallservices|SymbolSettings=scdataallservices. | 2019-08-06 11:37:48.273

Here are the CTS set up instructions:
https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructions
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-08-07 06:21:13]
User995923 - Posts: 64
In the sub instance of Sierra, I used the instrument ESU19 because even through I updated the symbol settings I could not see the same instrument names like the ones found in the main instance of Sierra (CTS).

I can clearly see that the main instance is set to use CTS and loads CTS data but the sub instance loads the SC Data - All Services.

I will provide a message log of the main instance below:
[2019-08-07 06:21:19]
User995923 - Posts: 64
Software version: 1967 64-bit | 2019-08-07 09:18:11.819
Usage end date: 2019-08-15 | 2019-08-07 09:18:11.819
Enabled for: Advanced Features 2. | 2019-08-07 09:18:11.819
Enabled for: Sierra Chart Historical Data Service. | 2019-08-07 09:18:11.819
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-07 09:18:11.819
Current selected Data/Trading service: CTS T4 FIX | 2019-08-07 09:18:11.819
Custom symbol settings values: disabled | 2019-08-07 09:18:11.819
Chart Update Interval: 500 | 2019-08-07 09:18:11.819
Intraday Data Storage Time Unit: 0 | 2019-08-07 09:18:11.819
Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2019-08-07 09:18:11.819
2019-08-07 09:18:11 Local computer time | 2019-08-07 09:18:11.819
2019-08-07 06:18:11 Local computer time in UTC | 2019-08-07 09:18:11.819
2019-08-07 09:18:11 Local computer time in SC Time Zone | 2019-08-07 09:18:11.820
2019-08-07 06:15:36 Server time in UTC | 2019-08-07 09:18:11.820
Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-08-07 09:18:11.820
Program path: C:\SierraChart2\ | 2019-08-07 09:18:11.820
Data Files path: C:\SierraChart2\Data\ | 2019-08-07 09:18:11.820
OS Version Number: 10.0 | 2019-08-07 09:18:11.820
Locale Setting: C | 2019-08-07 09:18:11.820
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-08-07 09:18:11.820


CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2019-08-07 09:18:16.913
CTS T4 FIX | Firm: CTS | 2019-08-07 09:18:16.913
CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-08-07 09:18:17.103
CTS FIX socket (1) | Connecting to IP: 74.201.6.199. | 2019-08-07 09:18:17.103
CTS FIX: Connected to FIX server. | 2019-08-07 09:18:17.282
CTS FIX | Sending the Logon message. LocalCompID=SierraChart | 2019-08-07 09:18:17.479
CTS T4 FIX | FIX version: 4.7.28.0 | 2019-08-07 09:18:18.238
CTS T4 FIX | Connected to data and trading server. | 2019-08-07 09:18:18.238
CTS T4 FIX | Received Account List collateral report. | 2019-08-07 09:18:18.420
CTS T4 FIX | Subscribing to account: AXe* | 2019-08-07 09:18:18.420
Supported exchange: DL_1d (D-1d:DELAYED 1 day Futures) | 2019-08-07 09:18:18.423
Supported exchange: CME_CLOp (SIM:NYMEX CrudeOil Options) | 2019-08-07 09:18:18.424
Supported exchange: ICE_IN (SIM:ICE US Indexes) | 2019-08-07 09:18:18.424
Supported exchange: CME_REFOp (SIM:NYMEX Refined Products Options) | 2019-08-07 09:18:18.424
Supported exchange: DL_5d (D-5d:DELAYED 5 days Futures) | 2019-08-07 09:18:18.424
Supported exchange: CME_NG (SIM:NYMEX NatGas Futures) | 2019-08-07 09:18:18.425
Supported exchange: DLCME_AgOp (D-30m:CME Agricultural Options) | 2019-08-07 09:18:18.425
Supported exchange: DL_4dOp (D-4d:DELAYED 4 days Options) | 2019-08-07 09:18:18.425
Supported exchange: CME_KOp (SIM:KCBT Options) | 2019-08-07 09:18:18.427
Supported exchange: CME_EqOp (SIM:CME Equity Options) | 2019-08-07 09:18:18.428
Supported exchange: ICE_CU (SIM:ICE US Currencies) | 2019-08-07 09:18:18.428
Supported exchange: E_INX (SIM:Eurex Indexes) | 2019-08-07 09:18:18.428
Supported exchange: CME_Ag (SIM:CME Agricultural Futures) | 2019-08-07 09:18:18.428
Supported exchange: DLCME_FoOp (D-30m:CME Foreign Exchange Options) | 2019-08-07 09:18:18.428
Supported exchange: DL_3d (D-3d:DELAYED 3 days Futures) | 2019-08-07 09:18:18.428
Supported exchange: E_INT (SIM:Eurex Interest Rates) | 2019-08-07 09:18:18.429
Supported exchange: E_CUROp (SIM:Eurex Currency Options) | 2019-08-07 09:18:18.430
Supported exchange: ICE_M (SIM:ICE US Metals Futures) | 2019-08-07 09:18:18.430
Supported exchange: ICE_C (SIM:ICE EU Commodity Futures) | 2019-08-07 09:18:18.430
Supported exchange: CME_CO (SIM:COMEX Futures) | 2019-08-07 09:18:18.430
Supported exchange: E_FITOp (SIM:Eurex Interest Rate Options) | 2019-08-07 09:18:18.430
Supported exchange: ICE_F (SIM:ICE EU Financial Futures) | 2019-08-07 09:18:18.431
Supported exchange: DLCME_Fo (D-30m:CME Foreign Exchange Futures) | 2019-08-07 09:18:18.431
Supported exchange: ICE_INOp (SIM:ICE US Index Options) | 2019-08-07 09:18:18.431
Supported exchange: CME_AgOp (SIM:CME Agricultural Options) | 2019-08-07 09:18:18.432
Supported exchange: DL_3dOp (D-3d:DELAYED 3 days Options) | 2019-08-07 09:18:18.432
Supported exchange: ICE_COOp (SIM:ICE US Commodity Options) | 2019-08-07 09:18:18.432
Supported exchange: CME_COOp (SIM:COMEX Options) | 2019-08-07 09:18:18.432
Supported exchange: CME_ELE (SIM:NYMEX Power Futures) | 2019-08-07 09:18:18.433
Supported exchange: CME_OOp (SIM:MGEX Options) | 2019-08-07 09:18:18.433
Supported exchange: CME_Fo (SIM:CME Foreign Exchange Futures) | 2019-08-07 09:18:18.434
Supported exchange: DLCME_CO (D-30m:CME COMEX Futures) | 2019-08-07 09:18:18.434
Supported exchange: E_INXOp (SIM:Eurex Index Options) | 2019-08-07 09:18:18.434
Supported exchange: DLCME_Ag (D-30m:CME Agricultural Futures) | 2019-08-07 09:18:18.435
Supported exchange: CME_NGOp (SIM:NYMEX NatGas Options) | 2019-08-07 09:18:18.435
Supported exchange: DL_4d (D-4d:DELAYED 4 days Futures) | 2019-08-07 09:18:18.435
Supported exchange: DL_1dOp (D-1d:DELAYED 1 day Options) | 2019-08-07 09:18:18.435
Supported exchange: CBOE_CFE (SIM:CFE) | 2019-08-07 09:18:18.436
CTS T4 FIX | Starting real-time market data updates for: ES.20190900.CME_Eq. ID: 1 | 2019-08-07 09:18:18.468
CTS T4 FIX | Requesting security definition data for: ES.20190900.CME_Eq. ID: 1 | 2019-08-07 09:18:18.468
CTS T4 FIX | Using primary service for historical data for ES.20190900.CME_Eq | 2019-08-07 09:18:18.468
Intraday data recording state for symbol ES.20190900.CME_Eq is set to download 'Pending'. | 2019-08-07 09:18:18.468
Delaying start of download for ES.20190900.CME_Eq | 2019-08-07 09:18:18.474
Supported exchange: D_D (Dummy) | 2019-08-07 09:18:18.605
Supported exchange: DLCME_COp (D-30m:CME CBOT Commodity Options) | 2019-08-07 09:18:18.605
Supported exchange: DLICE_IN (D-30m:ICE US Indexes) | 2019-08-07 09:18:18.605
Supported exchange: CME_PETOp (SIM:NYMEX NGL/Petrochemicals Options) | 2019-08-07 09:18:18.605
Supported exchange: DLL_J (D-30m:Euronext Index Futures) | 2019-08-07 09:18:18.605
Supported exchange: ICE_MOp (SIM:ICE US Metals Options) | 2019-08-07 09:18:18.605
Supported exchange: ICE_CO (SIM:ICE US Commodity Futures) | 2019-08-07 09:18:18.605
Supported exchange: DLL_Y (D-30m:Euronext Commodity Futures) | 2019-08-07 09:18:18.605
Supported exchange: DL_5dOp (D-5d:DELAYED 5 days Options) | 2019-08-07 09:18:18.605
Supported exchange: DL_12h (D-12h:DELAYED 12 hours Futures) | 2019-08-07 09:18:18.605
Supported exchange: DLCME_InOp (D-30m:CME Interest Rate Options) | 2019-08-07 09:18:18.608
Supported exchange: CME_InOp (SIM:CME Interest Rate Options) | 2019-08-07 09:18:18.608
Supported exchange: DLICE_IC (D-30m:ICE) | 2019-08-07 09:18:18.608
Supported exchange: DL_2d (D-2d:DELAYED 2 days Futures) | 2019-08-07 09:18:18.608
Supported exchange: CME_FREOp (SIM:NYMEX Freight Options) | 2019-08-07 09:18:18.608
Supported exchange: CME_REF (SIM:NYMEX Refined Products Futures) | 2019-08-07 09:18:18.608
Supported exchange: DLCME_EOp (D-30m:CME CBOT Equity Options) | 2019-08-07 09:18:18.608
Supported exchange: CME_COp (SIM:CBOT Commodity Options) | 2019-08-07 09:18:18.608
Supported exchange: ICE_IC (SIM:ICE) | 2019-08-07 09:18:18.608
Supported exchange: CME_NYOp (SIM:NYMEX Options) | 2019-08-07 09:18:18.612
Supported exchange: DLCME_F (D-30m:CME CBOT Financial Futures) | 2019-08-07 09:18:18.612
Supported exchange: DLCME_FOp (D-30m:CME CBOT Financial Options) | 2019-08-07 09:18:18.612
Supported exchange: DLCME_E (D-30m:CME CBOT Equity Futures) | 2019-08-07 09:18:18.612
Supported exchange: DLCME_C (D-30m:CME CBOT Commodity Futures) | 2019-08-07 09:18:18.612
Supported exchange: DLCME_In (D-30m:CME Interest Rate Futures) | 2019-08-07 09:18:18.613
Supported exchange: ICE_COp (SIM:ICE EU Commodity Options) | 2019-08-07 09:18:18.613
Supported exchange: DLCME_K (D-30m:CME KCBT Futures) | 2019-08-07 09:18:18.613
Supported exchange: DLICE_CO (D-30m:ICE US Commodities) | 2019-08-07 09:18:18.613
Supported exchange: E_BND (SIM:Eurex Fixed Income) | 2019-08-07 09:18:18.613
Supported exchange: CME_Eq (SIM:CME Equity Futures) | 2019-08-07 09:18:18.614
Supported exchange: CME_EOp (SIM:CBOT Equity Options) | 2019-08-07 09:18:18.614
Supported exchange: E_FBDOp (SIM:Eurex Fixed Income Options) | 2019-08-07 09:18:18.614
Supported exchange: DL_12hOp (D-12h:DELAYED 12 hours Options) | 2019-08-07 09:18:18.614
Supported exchange: CME_FRE (SIM:NYMEX Freight Futures) | 2019-08-07 09:18:18.614
Supported exchange: DLCME_NY (D-30m:CME NYMEX Futures) | 2019-08-07 09:18:18.614
Supported exchange: CME_NY (SIM:NYMEX Futures) | 2019-08-07 09:18:18.615
Supported exchange: CME_In (SIM:CME Interest Rate Futures) | 2019-08-07 09:18:18.615
Supported exchange: CME_FOp (SIM:CBOT Financial Options) | 2019-08-07 09:18:18.615
Supported exchange: DLCME_Eq (D-30m:CME Equity Futures) | 2019-08-07 09:18:18.615
Supported exchange: DLICE_W (D-30m:ICE Canada) | 2019-08-07 09:18:18.615
Supported exchange: CME_COAL (SIM:NYMEX Coal Futures) | 2019-08-07 09:18:18.616
Supported exchange: DL_2dOp (D-2d:DELAYED 2 days Options) | 2019-08-07 09:18:18.617
Supported exchange: DLCME_EqOp (D-30m:CME Equity Options) | 2019-08-07 09:18:18.617
Supported exchange: CME_ELEOp (SIM:NYMEX Power Options) | 2019-08-07 09:18:18.617
Supported exchange: CME_FoOp (SIM:CME Foreign Exchange Options) | 2019-08-07 09:18:18.617
Supported exchange: ICE_FOp (SIM:ICE EU Financial Options) | 2019-08-07 09:18:18.617
Supported exchange: ICE_ICOp (SIM:ICE EU Options) | 2019-08-07 09:18:18.617
Supported exchange: CME_CL (SIM:NYMEX CrudeOil Futures) | 2019-08-07 09:18:18.617
Supported exchange: DLICE_CU (D-30m:ICE US Currencies) | 2019-08-07 09:18:18.617
Supported exchange: CME_C (SIM:CBOT Commodity Futures) | 2019-08-07 09:18:18.617
Supported exchange: CME_F (SIM:CBOT Financial Futures) | 2019-08-07 09:18:18.617
Supported exchange: CME_E (SIM:CBOT Equity Futures) | 2019-08-07 09:18:18.618
Supported exchange: CME_K (SIM:KCBT Futures) | 2019-08-07 09:18:18.618
Supported exchange: CME_COALOp (SIM:NYMEX Coal Options) | 2019-08-07 09:18:18.618
Supported exchange: CME_O (SIM:MGEX Futures) | 2019-08-07 09:18:18.618
CTS T4 FIX | Sending security definition request to obtain SecurityID for symbol ES.20190900.CME_Eq | 2019-08-07 09:18:19.909
CTS T4 FIX | Received matching security definition for symbol ES.20190900.CME_Eq. Subscribing to data. | 2019-08-07 09:18:20.095
CTS T4 FIX | Subscribing to symbol ES.20190900.CME_Eq. Market: XCME_Eq ES (U19) | 2019-08-07 09:18:20.095
Contract-Exchange: ES-CME_Eq. Description: SIM:E-mini S&P 500 Sep19. Tick Size: 0.250000. Value Format: 2. Price Multiplier: 0.010000. Currency Value Per Tick: 12.500000 | 2019-08-07 09:18:20.095
CTS T4 FIX | Received 1 security definitions for underlying symbol ES | 2019-08-07 09:18:20.095
Contract specifications for ES.20190900.CME_Eq. Multiplier: 0.01. Tick Size: 0.25. Value Format: 2. Currency Value per Tick: 12.5 | 2019-08-07 09:18:20.282
CTS T4 FIX | Received 'Account Update/Balance Data' collateral report. | 2019-08-07 09:18:21.948
CTS T4 FIX | Requesting Open Orders for account: AXe*. Request ID: 2648164 | 2019-08-07 09:18:23.270
Requesting market depth updates for: ES.20190900.CME_Eq if supported. | 2019-08-07 09:18:23.270
CTS T4 FIX | Subscribing to symbol ES.20190900.CME_Eq. Market: XCME_Eq ES (U19) | 2019-08-07 09:18:23.270
CTS T4 FIX | No open orders for account AXenofo1 | 2019-08-07 09:18:23.456
HD Request # 20 | Downloading Intraday chart data for ES.20190900.CME_Eq to the file ES.20190900.CME_Eq.scid. Service: cts | 2019-08-07 09:18:25.981
HD Request # 20 | Download start date-time: 2019-08-07 09:18:04.000 | 2019-08-07 09:18:25.981
CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2019-08-07 09:18:25.981
CTS FIX Historical Data socket (2) | Creating socket. Using TLS 1.0. | 2019-08-07 09:18:26.175
CTS FIX Historical Data socket (2) | Connecting to IP: 74.201.6.229. | 2019-08-07 09:18:26.175
CTS FIX Historical Data: Connected to FIX server. | 2019-08-07 09:18:26.367
CTS FIX Historical Data | Sending the Logon message. LocalCompID=SierraChart | 2019-08-07 09:18:26.561
CTS FIX Historical Data: Connected to Historical data server. | 2019-08-07 09:18:27.326
HD Request # 20 | Requesting historical Tick data for ES.20190900.CME_Eq from 2019-08-07 00:00:00 to 2019-08-07 00:00:00 (US Central Time). | 2019-08-07 09:18:27.326
HD Request # 20 | Receiving Intraday data for ES.20190900.CME_Eq starting at 2019-08-07 01:00:00 | 2019-08-07 09:18:30.263
HD Request # 20 | Timestamp of first Intraday data file record written: 2019-08-07 09:18:10 | 2019-08-07 09:18:30.446
HD Request # 20 | Total records received: 108896 | 2019-08-07 09:18:30.446
HD Request # 20 | Requesting historical Tick data for ES.20190900.CME_Eq from 2019-08-08 00:00:00 to 2019-08-08 00:00:00 (US Central Time). | 2019-08-07 09:18:30.448
HD Request # 20 | Total records received: 108896 | 2019-08-07 09:18:30.678
HD Request # 20 | Requesting historical Tick data for ES.20190900.CME_Eq from 2019-08-09 00:00:00 to 2019-08-09 00:00:00 (US Central Time). | 2019-08-07 09:18:30.679
HD Request # 20 | Received 108896 records from 2019-08-07 01:00:00.000 to 2019-08-07 09:18:22.000 (8.3 hours) and wrote 29 records for ES.20190900.CME_Eq | 2019-08-07 09:18:30.912
Added 18 Time and Sales records to Intraday data file for ES.20190900.CME_Eq after download. | 2019-08-07 09:18:30.918
HD Request # 20 | Completion time: 5s | 2019-08-07 09:18:30.920
HD Request # 20 | Intraday data download complete for ES.20190900.CME_Eq. Unique request ID: 19 | 2019-08-07 09:18:30.921
Removed historical data download ID 19 | 2019-08-07 09:18:30.921
Real-time Intraday chart data file updates started for ES.20190900.CME_Eq | 2019-08-07 09:18:30.921
Intraday chart data file opened for ES.20190900.CME_Eq | 2019-08-07 09:18:30.921

Opened cached Intraday file: C:\SierraChart2\Data\ES.20190900.CME_Eq.scid | 2019-08-07 09:18:32.737
CTS T4 FIX | Requesting historical Fills for account: AXe*. Request ID: 2648165 | 2019-08-07 09:18:33.226
CTS T4 FIX | Received Account List collateral report. | 2019-08-07 09:18:33.409
CTS T4 FIX | Server provided no historical order fills for account 208EE2D8-A5C6-4A1C-8FB9-D5C10C98F497 | 2019-08-07 09:18:33.409
[2019-08-07 08:49:29]
Sierra Chart Engineering - Posts: 104368
We cannot reproduce any problem like this in testing. The only thing we can think of is that at the time the sub instance was connected to the main instance the main instance was not set to use CTS. However, when connecting to CTS in the main instance, in that case the sub instance would be disconnected and would reconnect.

So the only thing we can recommend is to reconnect the sub instance to the data feed in case that did not happen:
File Menu: Procedure to Reconnect to the Data and Trade Servers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-08-07 08:50:17
[2019-08-07 11:53:18]
User995923 - Posts: 64
The problem is solved, thank you very much!

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