Support Board
Date/Time: Fri, 31 Oct 2025 12:14:03 +0000
Sierrachart not responding to a specific symbol (XBTUSD)
View Count: 1053
| [2018-11-16 01:09:34] |
| Andrew Ton - Posts: 28 |
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Hi, My Sierrachart has stopped responding to XBTUSD symbol on Bitmex. I have the same chartbook setup for ETHUSD and XBTUSD, but my ETH chartbook is working perfectly, while since 11AM sydney time, whenever I open XBT chartbook, it freezes Sierra at "waiting to dowload Historical Data". Task manager shows Sierrachart not responding. I left it open for half an hour but the problem remains. I'm using 1842 version. |
| [2018-11-16 17:52:43] |
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Start a new Chartbook for now and have a look at this particular help topic: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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