Support Board
Date/Time: Sat, 10 May 2025 19:32:32 +0000
Initial Balance Study Problem
View Count: 1982
| [2018-03-19 08:16:16] |
| ticinotrader - Posts: 415 |
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I have tried the newer releases (1716, 1717 and tried 1719 & 1720) and the Initial balance study does not show any levels or show them for historical (previous) days only but not for the current day. http://www.sierrachart.com/image.php?Image=1521446461196.png Can you please advise? |
| [2018-03-19 20:05:38] |
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We see no problem with this study: http://www.sierrachart.com/image.php?Image=152148985626.png We recommend reviewing each of the Input settings. They are documented here: Initial Balance Use the Chart Values window to check the values for those recent days to see if you see nonzero values for the Initial Balance lines, or if they are just actually 0: Chart Drawing Tools: Chart Values/Crosshair Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-22 08:42:10] |
| ticinotrader - Posts: 415 |
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Thank you, I double-checked the documentation and the settings and seemingly my settings are fine. I have checked the recent days on the FESX (F.US.DSXM18) and the Initial Balance related values on the Chart Values window are zero. I can get non-zero values when I scroll the chart back to a day where the IB levels are actually displayed. I have just tried other symbols, like the Gold (F.US.GCEJ18), and the IB study works there perfectly. The problem exists on EUREX products only - I tried both the CQG feed and the real-time SC data (for example FXM18 for FESX). Additionally, there is a problem with a Custom study I use (MurreyMath) too: there is a display error what exists on EUREX symbols only but other non-Eurex products work fine. Also when I roll back to a previous version, the problem remains the same - similar to the Initial Balance study problem. This problem first came up when using 1716, but before the problem, I already used the same 1716 SC without any issue. So maybe these issues (both Initial Balance Study and my custom study) are somehow related/affected by the data from this specific exchange (Eurex). Can you please advise? |
| [2018-03-22 19:12:45] |
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Attach the chart containing the Initial Balance study following these instructions here: Support Board Posting Information: Providing Chartbook with Only a Single Chart And tell us the time zone setting you have Sierra Chart set to: Time Zone Setting Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-22 19:56:43] |
| ticinotrader - Posts: 415 |
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Please see the chartbook attached. Both my system clock and the timezone set as default in Sierrachart is New York (-5 EST/-4 EDT). The chart in the chartbook uses global timezone. Thank you. |
 initial-balance.Cht - Attached On 2018-03-22 19:54:18 UTC - Size: 30.21 KB - 367 views Attachment Deleted. |
| [2018-03-24 04:36:36] |
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The problem is that starting at March 12, the first bar of the day begins at 3:00, which is later than the initial balance time range. You really need to use the same time zone in the chart which matches the EUREX exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-24 04:36:55
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