Support Board
Date/Time: Tue, 13 May 2025 23:44:48 +0000
Problems with trading NYMEX futures from SCH
View Count: 1070
| [2017-05-24 17:12:10] |
| User707408 - Posts: 6 |
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I have a funded trading account with IB. I use SCH data feed [M] (service package 5). When I connect to IB TWS and want to trade e.g. Nymex futures (like CL) in SCH in RTH, I get only delayed data (although I can trade CL from TWS). I currently trade Globex futures with no problem. Other than Globex futures do not work. Can you help me?
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| [2017-05-24 17:21:55] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-24 17:36:14] |
| User707408 - Posts: 6 |
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Software version: 1540 | 2017-05-24 12:33:30 Uses New Spreadsheets | 2017-05-24 12:33:30 Usage end date: 2018-02-16 | 2017-05-24 12:33:30 Enabled for: Advanced Features. | 2017-05-24 12:33:30 Enabled for: Advanced Features 2. | 2017-05-24 12:33:30 Enabled for: Sierra Chart Historical Data Service. | 2017-05-24 12:33:30 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-05-24 12:33:30 Enabled for: INDEXES_DATA_BARCHART | 2017-05-24 12:33:30 Enabled for: CME (Trading Account Required) | 2017-05-24 12:33:30 Enabled for: CBOT (Trading Account Required) | 2017-05-24 12:33:30 Enabled for: COMEX (Trading Account Required) | 2017-05-24 12:33:30 Enabled for: NYMEX (Trading Account Required) | 2017-05-24 12:33:30 Received 1 data feed usernames. | 2017-05-24 12:33:30 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-05-24 12:33:30 Current selected Data/Trading service: Interactive Brokers | 2017-05-24 12:33:30 Chart Update Interval: 200 | 2017-05-24 12:33:30 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-05-24 12:33:30 2017-05-24 19:33:30 Local computer time | 2017-05-24 12:33:30 2017-05-24 17:33:30 Local computer time in UTC | 2017-05-24 12:33:30 2017-05-24 12:33:30 Local computer time in SC Time Zone | 2017-05-24 12:33:30 2017-05-24 17:31:15 Server time in UTC | 2017-05-24 12:33:30 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-05-24 12:33:30 Program path: C:\SierraChart\ | 2017-05-24 12:33:30 Data Files path: C:\SierraChart\Data\ | 2017-05-24 12:33:30 OS Version Number: 6.2 | 2017-05-24 12:33:30 Locale Setting: C | 2017-05-24 12:33:30 File >> Disconnect selected. | 2017-05-24 12:34:38 Socket (4) | Initiating close of socket by core. | 2017-05-24 12:34:38 Socket (4) | Shutdown started. Waiting for graceful close. | 2017-05-24 12:34:38 Socket (4) | Socket gracefully closed by remote side. | 2017-05-24 12:34:38 Socket (4) | Closed. | 2017-05-24 12:34:38 DTC Client (6) | Initiating close of socket by core. | 2017-05-24 12:34:38 SC Data - All Services | Disconnected from the server. | 2017-05-24 12:34:38 DTC Client (6) | Shutdown started. Waiting for graceful close. | 2017-05-24 12:34:38 DTC Client (6) | Socket gracefully closed by remote side. | 2017-05-24 12:34:38 DTC Client (6) | Closed. | 2017-05-24 12:34:38 DTC Client (5) | Initiating close of socket by core. | 2017-05-24 12:34:38 SC DTC Data | Disconnected from the server. | 2017-05-24 12:34:38 DTC Client (5) | Shutdown started. Waiting for graceful close. | 2017-05-24 12:34:38 DTC Client (5) | Socket gracefully closed by remote side. | 2017-05-24 12:34:38 DTC Client (5) | Closed. | 2017-05-24 12:34:38 Interactive Brokers | Disconnected. | 2017-05-24 12:34:38 Interactive Brokers | Connecting to 127.0.0.1:7496 | 2017-05-24 12:34:43 Socket (9) | Creating socket. | 2017-05-24 12:34:43 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2017-05-24 12:34:43 Interactive Brokers | TWS server version: 76 | 2017-05-24 12:34:43 Interactive Brokers | Connected. Waiting for account information. | 2017-05-24 12:34:43 IB Account information received. | 2017-05-24 12:34:43 Interactive Brokers | Received 2 Trade Accounts from TWS. | 2017-05-24 12:34:43 Interactive Brokers | Connected to Live account. | 2017-05-24 12:34:43 Interactive Brokers | Year-Month last connected to Live account: 2017-05 | 2017-05-24 12:34:43 Interactive Brokers | Connected to data and trading server. | 2017-05-24 12:34:43 SC DTC Data | Starting real-time market data updates for: TICK-NYSE. ID: 1 | 2017-05-24 12:34:43 SC DTC Data | Connecting to the server ds3.sierracharts.com. Port 443 | 2017-05-24 12:34:43 SC DTC Data | Requesting security definition data for: TICK-NYSE. ID: 1 | 2017-05-24 12:34:43 Next valid order ID: 1 | 2017-05-24 12:34:43 DTC Client (10) | Creating socket. | 2017-05-24 12:34:43 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2017-05-24 12:34:43 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. | 2017-05-24 12:34:43 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2017-05-24 12:34:43 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2017-05-24 12:34:43 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2017-05-24 12:34:43 Next valid order ID: 1 | 2017-05-24 12:34:43 IB Account information received. | 2017-05-24 12:34:43 Interactive Brokers | Received 2 Trade Accounts from TWS. | 2017-05-24 12:34:43 Interactive Brokers | Connected to Live account. | 2017-05-24 12:34:43 Interactive Brokers | Year-Month last connected to Live account: 2017-05 | 2017-05-24 12:34:43 SC DTC Data | Connected to server. | 2017-05-24 12:34:43 SC DTC Data | Starting socket receive thread. | 2017-05-24 12:34:43 SC DTC Data | Sending Encoding Request to server | 2017-05-24 12:34:43 Mapping CL-201705-NYMEX to CLK17. Service code: nymex | 2017-05-24 12:34:43 SC Data - All Services | Starting real-time market data updates for: CLK17. ID: 2 | 2017-05-24 12:34:43 SC Data - All Services | Using username 0 | 2017-05-24 12:34:43 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10048 | 2017-05-24 12:34:43 SC Data - All Services | Requesting security definition data for: CLK17. ID: 2 | 2017-05-24 12:34:43 Intraday data recording state for symbol CL-201705-NYMEX is set to download 'Pending'. | 2017-05-24 12:34:43 DTC Client (11) | Creating socket. | 2017-05-24 12:34:43 Delaying start of download for CL-201705-NYMEX | 2017-05-24 12:34:43 SC DTC Data | Setting DTC encoding to Binary VLS | 2017-05-24 12:34:43 SC DTC Data | Sending logon request message. | 2017-05-24 12:34:43 SC Data - All Services | Connected to server. | 2017-05-24 12:34:43 SC Data - All Services | Starting socket receive thread. | 2017-05-24 12:34:43 SC Data - All Services | Sending Encoding Request to server | 2017-05-24 12:34:43 SC Data - All Services | Setting DTC encoding to Binary VLS | 2017-05-24 12:34:43 SC Data - All Services | Sending logon request message. | 2017-05-24 12:34:43 SC DTC Data | Received logon response. | 2017-05-24 12:34:43 SC DTC Data | Server Name: SC Realtime Server. | 2017-05-24 12:34:43 SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2017-05-24 12:34:43 SC DTC Data | Successfully connected. | 2017-05-24 12:34:43 SC DTC Data | Trading is not supported. | 2017-05-24 12:34:43 SC DTC Data | Restarting real-time data updates for symbol: TICK-NYSE | 2017-05-24 12:34:43 SC Data - All Services | Received logon response. | 2017-05-24 12:34:43 SC Data - All Services | Server Name: SC Realtime Server. | 2017-05-24 12:34:43 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2017-05-24 12:34:43 SC Data - All Services | Successfully connected. | 2017-05-24 12:34:43 SC Data - All Services | Trading is not supported. | 2017-05-24 12:34:43 SC Data - All Services | Restarting real-time data updates for symbol: CL-201705-NYMEX -> CLK17 | 2017-05-24 12:34:43 SC DTC Data | Received security definition for symbol TICK-NYSE | 2017-05-24 12:34:43 SC Data - All Services | Real-time data for symbol CL-201705-NYMEX is currently unavailable. | 2017-05-24 12:34:44 SC Data - All Services | Received security definition for symbol CL-201705-NYMEX | 2017-05-24 12:34:44 Delaying start of download for CL-201705-NYMEX | 2017-05-24 12:34:44 |
| [2017-05-24 18:07:20] |
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This symbol is no longer trading: CL-201705-NYMEX You will need to start trading July. Rollover to that month: Changing to a New Futures Contract Month Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-24 18:24:44] |
| User707408 - Posts: 6 |
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After rollover I got the same result. It does not work. I tried other futures outside Globex, same problem.
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| [2017-05-24 19:02:28] |
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There should not be a problem with this. After using the CL July symbol, post a copy of the message log again following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-24 19:15:16] |
| User707408 - Posts: 6 |
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I tried CL June and it did not work. CL July is OK and now other futures also. Seems to be OK. Thanks
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| [2017-05-24 19:16:11] |
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Yes this does make sense . The June contract is no longer active at this time either.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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