Support Board
Date/Time: Sat, 10 May 2025 17:19:49 +0000
[User Discussion] - Orders placed on IB TWS are not showing on SC
View Count: 3420
| [2016-01-17 21:55:58] |
| User505707 - Posts: 17 |
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Hi, I place orders for example for EurUsd trough IB TWS or IB Booktrader, and I don't see them on SC EurUsd charts. Is ther a way to show orders on Sc when they are placed trough TWS or Booktrader. Thanks |
| [2016-01-17 22:13:24] |
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Follow the instructions at step 15 here: http://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#SetupInstructions You need to set the Instance Client ID to 0. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-17 22:21:20] |
| User505707 - Posts: 17 |
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I did that, and restarted SC, and still nothing.
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| [2016-01-17 22:39:56] |
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OK, if you are sure you did it correctly, then this is all the help we can provide. At this point you need to rely upon Interactive Brokers support. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-18 09:58:18] |
| User505707 - Posts: 17 |
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Today I have situation that orders placed trough TWS, are showing in API tab of TWS, position is now shown on SC, but not stop order which was placed as child order yesterday. I am using latest (stable) TWS and SC 1354. Thanks for reply
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| [2016-01-18 10:06:25] |
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Was the stop order entered from Sierra Chart?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-18 14:05:05] |
| User505707 - Posts: 17 |
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No, order was entered in TWS, parent order and stop as child. I have placed now (trough TWS) same orders (parent for entry and child as stop) on other markets, and see them in SC only in Orders and Positions, but not on charts. After I canceled them in TWS they are not anymore on Orders and Positions. |
| [2016-01-18 18:17:54] |
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Therefore, this is going to be a problem with differences with the Symbol between the chart and the Trade Orders and Positions >> Orders tab. Due to the very complex inconsistent symbology from Interactive Brokers, this is a hard problem to work around. And we have no plans to spend any time with it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-18 21:34:11] |
| User505707 - Posts: 17 |
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Fact is that orders placed trough TWS are recognized by SC, they appear in Orders and Positions window, if canceled at TWS they are not seen anymore there. If orders placed trough SC, they appear on TWS API tab. Can be canceled also there and they are not seen on Orders and Positions window. Only issue with orders is that they are not shown on chart...can't see line for them if they are placed trough TWS. If they are placed trough SC lines at order levels are there. So, this is clearly issue on SC side, and it is shame to read that you very often blame IB for a lot of issues. Clearly their API is not smartest, but it seems SC team and application is handling that very well. Can you please take time and look what is causing this issue. Thanks. |
| [2016-01-19 04:33:17] |
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We explained the difference is with the Symbol between the chart and what is listed in the Orders tab. Is very unfortunate simple requests given to Interactive Brokers to improve their system are disregarded. We do not make apologies about blaming Interactive Brokers and complaining to them. It is fully the responsibility of Interactive Brokers to take responsibility and design a proper system. Perhaps they will one day. Anyway, we may build to solve this relatively easily. What is the exact symbol of the chart and what is the exact symbol that you see in the Symbol field in the Trade >> Trade Orders and Positions >> Orders tab. Once we have that information we should be able to implement a simple solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-19 04:34:05
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| [2016-01-19 10:57:54] |
| User505707 - Posts: 17 |
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Trade >> Trade Orders and Positions >> Orders I see those orders EUR.USD-CASH-IDEALPRO IBUS30-CFD-SMART XAUUSD-CMDTY-SMART on charts I have Symbol EUR.USD-CASH-IDEALPRO Trade and Current Qoute Symbol is empty Symbol US30 Trade and Current Qoute Symbol IBUS30-CFD-SMART-USD-BAAVG Symbol XAUUSD Trade and Current Qoute Symbol XAUUSD-CMDTY-SMART-USD-BAAVG |
| [2016-01-19 17:31:14] |
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Thank you. We will solve this. However from the Trade and Current Quote Symbol, it is necessary to remove -BAAVG . Otherwise, the matching of the symbol cannot work. Also the reason for this problem in your case is different than the typical issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-20 10:21:37] |
| User505707 - Posts: 17 |
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Hi, removing -BAAVG doesn't change anything. Still open position (orders placed trough TWS) are marked with line on SC but attached child order on order which opened position are not seen. Thanks for time and help. Looking forward to solution. |
| [2016-01-20 10:34:22] |
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Update to the latest prerelease with Help >> Download Prerelease. Here are instructions: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-20 21:50:43] |
| User505707 - Posts: 17 |
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I made update, and I see now that you changed Symbol by adding -USD. So in Orders and position I see now EUR.USD-CASH-IDEALPRO-USD. I could not see line for position, then I changed Traded and Current Qoute Symbol to EUR.USD-CASH-IDEALPRO-USD and then I see line for position and chart trade window now shows amount for position. Still I can't see stop order placed before..nor any orders placed trough TWS now after update. Order placed trough SC appear on API tab in TWS. It seems all works, but can't see lines on chart for orders. On chart can be seen also past order fills. Also, I have position in XAUUSD-CMDTY-SMART-USD and in trade window for chart it shows wrong level for position. |
| [2016-01-21 18:55:46] |
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So in Orders and position I see now EUR.USD-CASH-IDEALPRO-USD.
This is not correct. We are correcting this in the next release coming out today. There should not be the currency at the end of the symbol. This will be version 1357.Still I can't see stop order placed before
This does make sense. nor any orders placed trough TWS now after update.
What are the symbol differences that you see? How does the symbol of the chart compare to the symbol in the Trade Orders and Positions >> Orders tab?Also, I have position in XAUUSD-CMDTY-SMART-USD and in trade window for chart it shows wrong level for position https://www.sierrachart.com/index.php?page=doc/doc_TradeStatusWindows.html#HowAvgPricePositionsCalcUsed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-21 18:56:20
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| [2016-01-21 19:58:12] |
| User505707 - Posts: 17 |
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Symbol from chart: EUR.USD-CASH-IDEALPRO and in Trade and Current Qoute Symbol: EUR.USD-CASH-IDEALPRO-USD US30 and in Trade and Current Qoute Symbol:IBUS30-CFD-SMART-USD XAUUSD and in Trade and Current Qoute Symbol:XAUUSD-CMDTY-SMART-USD) and this is seen in Orders and Positions after orders entered trough TWS: XAUUSD-CMDTY-SMART-USD IBUS30-CFD-SMART-USD EUR.USD-CASH-IDEALPRO-USD with this settings...I place orders trough TWS, and they appear on Orders and positions window...but nothing on charts ( no visible lines) when I place orders trough SC, they appear in TWS in API tab..and I can see lines on order levels. |
| [2016-01-22 04:58:14] |
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These symbols are correct in both places: XAUUSD-CMDTY-SMART-USD IBUS30-CFD-SMART-USD Therefore, you should see the orders on the chart as long as Price1 is set correctly for them. It is not within the scope of our support to help beyond this if these orders were not entered from Sierra Chart. We have released version 1357 which corrects the problem of the currency appearing at the end of CASH symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-22 04:59:18
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| [2016-01-22 09:58:43] |
| User505707 - Posts: 17 |
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I updated SC to 1357. Orders placed from TWS not on charts, but they appear on Orders and Positions window. Now for CASH symbols -USD is not seen. Still no orders, but I give up. Thanks for time and help. Keep up good work. |
| [2016-01-22 11:24:13] |
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It just occurred to us what the problem most likely is. Not only does there have to be a match of the Symbol but the TradeAccount field must also match the Account that the chart is set to. That field was not being set for externally received orders. It will be in the next release assuming the data is available in the open order message from IB. So we will see. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-12 12:22:26] |
| phaedonk - Posts: 352 |
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I have almost the exact same problem. I'm on Sierra 1362 Orders placed outside of Sierra (in particular, through IB's Excel API file) do not show up in Sierra. This is for DAX, I have not tried anything else. I can only see the position on the chart. The difference with the user above is that these orders do not show on the Orders window either. I can see them fine in TWS API tab. I have no solution for now than to use the excel file, and cannot manage these orders from Sierra as it is. Please fix. |
| [2016-02-12 12:59:35] |
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Fix what? There is nothing more we can do. Make sure you are running a current version of Sierra Chart and follow step 15 here: Interactive Brokers Trading Service: Setup Instructions We have nothing further to say and we are marking this as a User Discussion. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-12 12:59:53
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| [2016-02-12 13:50:11] |
| phaedonk - Posts: 352 |
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I already use client id:0. I already said I use 1362. In your last message you said: "it just occurred to us what the problem most likely is", and "we will see". There was no update after that. Even if the problem lies with TWS, a little more effort on this from you would be appreciated. |
| [2016-02-12 13:55:36] |
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See: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer1358 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-12 13:57:12] |
| phaedonk - Posts: 352 |
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Just installed 1369. No change, still can't see orders. Edit: I suppose this means there is nothing else that you can technically try on your end? Date Time Of Last Edit: 2016-02-12 13:58:36
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