Support Board
Date/Time: Sat, 10 May 2025 12:37:13 +0000
Custom Indicator Selection Freezing Platform
View Count: 2293
| [2015-04-26 14:29:19] |
| User24791 - Posts: 49 |
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Hello, I have been experiencing SC Platform Freezing (locking-up) when I select Custom Indicator Button...This is happening quite frequently whether I am in a detached chart or not...I have to shut platform via task manager and restart. Please advise.. Thank you in advance, David |
| [2015-04-26 15:41:46] |
| SgtJ - Posts: 154 |
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I've had this happen a few times over the past yr...never b4 that. Anyway, one or more of your custom dll files is causing a problem. More then likely if you move a recently compiled dll out of the data folder things should work fine. You'll then need to rebuild the cpp. |
| [2015-04-26 16:23:30] |
| User24791 - Posts: 49 |
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Thank you kindly SgtJ Your suggestion worked It seems that there is an issue with one of the studies within the UserContributedStudies.dll file. I don't use any of them so I simply removed to DLLBackup folder. This is a great Support Forum... Many Thanks! David Date Time Of Last Edit: 2015-04-26 16:23:55
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| [2015-04-26 18:34:21] |
| crazybears - Posts: 314 |
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Hi did you remove the UserContributedStudies.dll file ? I'm going crazy with this issue , i've been thinking to format the PC |
| [2015-04-26 19:46:46] |
| User24791 - Posts: 49 |
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Hi Crazybears... YES...I created a DLLBackup Folder and dumped the UserContributedStudies.dll file into that folder...So this .dll is no longer active in the main /data folder...Seems to be working fine now without freezing. Date Time Of Last Edit: 2015-04-26 19:47:36
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| [2015-04-26 22:31:59] |
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Install the latest version, 1250, of Sierra Chart and let us know if you still see a problem. We rebuilt the UserContributedStudies DLL file.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-26 23:08:46
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| [2015-04-26 23:08:20] |
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This problem is very concerning but we cannot duplicate it and we are not sure why it is happening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-26 23:11:27] |
| User24791 - Posts: 49 |
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OK...Here is what I experience following update to version 1250 Installed ver 1250 with UserContributedStudies DLL file update Platform Freezes...Same original problem persists I removed UserContributedStudies DLL file to DLLBackup Restarted SC...NO Freezing when requesting Custom Study on sequential requests So from my perspective some particular study within the UserContributedStudies DLL is corrupt What say others? Thanks, David |
| [2015-04-26 23:25:11] |
| User24791 - Posts: 49 |
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OK...Here is additional input I currently run two(2) iterations of Sierra Chart 1.) Infinity (AT) Chart 2.) Stand-Alone with IQFeed The problem seems to be only associated with Infinity (AT) chart and NOT Stand-Alone IQFeed Hope this narrows the troubleshooting for everyone Thanks, David |
| [2015-04-26 23:41:44] |
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Could we contact you this evening or tomorrow about this problem? If so, we can call you on the phone number entered in your account information.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-27 10:20:49] |
| User24791 - Posts: 49 |
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I will be available after 5 pm ET
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| [2015-04-27 10:29:15] |
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OK good. We will call and see what we learn to help determine the source of the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-28 02:54:53] |
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We apologize we were not able to call today. We will do our best to contact you tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-28 22:44:29] |
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We tried calling and left a message. We can call back later in the evening or tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-28 23:24:21] |
| User24791 - Posts: 49 |
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Hello, I'm back in office Tuesday evening...Please try calling or let me know what time (Eastern Time) Wednesday for call... Thanks, David |
| [2015-04-29 01:54:43] |
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Crazybears, Did removing the UserContributedStudies.dll solve the problem for you? If so, we may not distribute that file for the time being until we can determine the cause. We only have two reports of a problem at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-29 04:21:19] |
| eagle - Posts: 92 |
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When SC Engineering first reported they had rebuilt UserContributedStudies.dll, I left it in the Data folder and all seemed well. (This was with either 1249 or 1250, I've forgotten which.) Later, I again experienced freezing with high CPU usage when selecting the "Add Custom Study" button. I again removed UserContributedStudies.dll from the Data folder and everything worked OK. I know this was with 1250. I assumed it was related to the number of charts and studies that I had opened at the time. Just now, I put the UserContributedStudies.dll back into the Data folder, and with all my charts, studies and custom studies loaded; there was no lock up when selecting the "Add Custom Study" button. Perhaps you could rebuild UserContributedStudies.dll again with 1251. (Or 1252, I suppose.) If you do, then I shall rebuild all my custom studies. |
| [2015-04-29 06:34:58] |
| crazybears - Posts: 314 |
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Sierra Chart Engineering SC v1251 with UserContributedStudies.dll platform freezing when the second time i click on add custom study. without UserContributedStudies.dll SC works fine everytime i click on add custom study I tried with some indicators i've downloaded and Sierra chart custom studies and example. maybe it's irrelevant but with UserContributedStudies.dll the first time i click on add custom study all work fine ,is the 2 time i click on add custom study that platform freezin Date Time Of Last Edit: 2015-04-29 06:36:11
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| [2015-04-29 07:10:29] |
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Understood.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-03 15:35:44] |
| Shane - Posts: 31 |
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There is still a problem with the UserContributedStudies.DLL file when click the "add custom study" button. Watch here (1:43): http://www.therationaltrader.com/sierrachartvideo.php Easy workaround if you know what to do, and aren't using any of the custom studies in that file. regards, shane |
| [2015-07-03 21:50:34] |
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We are working on adding diagnostic logging to track this problem down, now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-04 07:13:39] |
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We are now finally ready for you to test this. Install the latest prerelease. If you already have the prerelease version, download and install it again because we made a revision to it. Beside the Analysis >> Studies >> Add Custom Study button there is a checkbox "Debug Log". Enable this. Press the Add Custom Study button. The necessary logging will be saved to a file in the Logs subfolder of the Sierra Chart folder with a filename format similar to this: Message Log 2015-07-04 104051.log Attach this file here and we will see what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-10 05:22:30] |
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Regarding post #20, we would like to know if the problem is still encountered on the latest prerelease. You can update with Help >> Download Prerelease. If you do not want to use the prerelease, you can install it into a separate folder and test. If you still encounter the problem, post #22 provides a debugging procedure, so we can narrow the problem down. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-10 07:04:55
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| [2015-07-16 19:34:21] |
| crazybears - Posts: 314 |
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Hi Sierra Chart Engineering first i have to report that SC 1270 now works properly , see: Error after updating new release but i found is the version of SC with new spreadsheet that are causing SC freezing when custom studies are added, in my case the second time i add a custom study. when first release of SC 1270 didn't work , i came back to 1269 but with new spreadsheet version. every time i tried to add a second custom studies., SC freezes . I tried with 1270 new spreadsheet and problem was still here. I have installed 1270 with old spreadsheet and now all works fine. i looked in the Logs subfolder of the Sierra Chart folder but i didn't find messagelogxxxxxxx.log only CQC log |
| [2015-07-16 20:02:22] |
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For the problem of the Add Custom Study window freezing Sierra Chart, follow this debugging procedure here: Custom Indicator Selection Freezing Platform | Post: 62671 You should definitely have the log file created when following this procedure. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-16 20:02:36
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