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Date/Time: Fri, 07 Aug 2020 04:17:32 +0000



Error after updating new release

[2015-07-15 06:37:37]
nicktrader - Posts: 474 | Ending Date: 2021-07-10
I got a error window after updating. What can I do? I can't open the platform.
imageError Window.png / V - Attached On 2015-07-15 06:36:27 UTC - Size: 33.28 KB - 133 views
[2015-07-15 08:19:43]
crazybears - Posts: 314 | Ending Date: 2016-02-26 [Expired]
HI Sierra Chart Engineering

I have the same problem
[2015-07-15 10:17:33]
Sierra Chart Engineering - Posts: 88410 | Ending Date: 2021-04-05
We are fixing this now. One moment.
Sierra Chart Support - Engineering Level

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[2015-07-15 10:22:18]
Sierra Chart Engineering - Posts: 88410 | Ending Date: 2021-04-05
This has been solved. You will need to install version 1269 from this page:
https://www.sierrachart.com/index.php?page=doc/download.php#download
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2015-07-15 10:43:12]
Sierra Chart Engineering - Posts: 88410 | Ending Date: 2021-04-05
We need from one of you, your Sierra3.CFG file so we can duplicate this problem. We were unable to duplicate it, so we could not fix the original problem and had to go back to version 1269.

This file is located in the Sierra Chart main program folder.

Privately attach the file here. The file does not contain any password information.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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Date Time Of Last Edit: 2015-07-15 10:43:35
[2015-07-15 10:50:03]
nicktrader - Posts: 474 | Ending Date: 2021-07-10
I do not have the "damaged" Sierra3.CFG because I solved the "problem" by myself. I installed my previous version and made a transferring as discribed. Sorry

https://www.sierrachart.com/index.php?page=doc/helpdetails15.html
[2015-07-15 10:51:33]
Sierra Chart Engineering - Posts: 88410 | Ending Date: 2021-04-05
Nevertheless, still attach the Sierra3.CFG file you are currently using and we will see if we can duplicate the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2015-07-15 10:53:54]
nicktrader - Posts: 474 | Ending Date: 2021-07-10
maybe this is the "damaged" because as I know I made a sik copy of the complete folder and than I made the transfer.
Date Time Of Last Edit: 2015-07-15 10:58:16
Private File
[2015-07-15 11:48:59]
Sierra Chart Engineering - Posts: 88410 | Ending Date: 2021-04-05
We still cannot duplicate the problem with this file. So we will have to add some detailed logging to determine what it is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2015-07-15 18:32:16]
crazybears - Posts: 314 | Ending Date: 2016-02-26 [Expired]
Hi

just come back home ,attached is Sierra3.cfg file
Private File
[2015-07-15 18:53:49]
Sierra Chart Engineering - Posts: 88410 | Ending Date: 2021-04-05
Thank you. We still do not see the problem but we will determine the cause of the issue in a different way and solve it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2015-07-15 19:21:49]
Sierra Chart Engineering - Posts: 88410 | Ending Date: 2021-04-05
We still need to do more work to review code to see where the problem could be. It does relate to the new control bar we are developing. There have been some changes already and we would like to know if the problem is still encountered.

Here is a link to the version with the new control bar:
https://www.sierrachart.com/downloads/SierraChartSetupNoCLRPrereleaseTest.exe

We recommend just installing this into another folder and see if you encounter the startup error.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2015-07-15 19:37:36]
crazybears - Posts: 314 | Ending Date: 2016-02-26 [Expired]
installed into new folder , startup error still present
[2015-07-16 19:59:49]
Sierra Chart Engineering - Posts: 88410 | Ending Date: 2021-04-05
This problem has now been solved.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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