Support Board
Date/Time: Thu, 12 Nov 2026 20:31:16 +0000
Incorrect data/visual display?
View Count: 19
| [2026-11-12 18:24:43] |
| ASTrader036 - Posts: 17 |
|
Hi, I seem to be having a glitch with regards to the data I'm seeing on screen. It's a bit of a strange one but I'll do my best to explain it. The first thing is I seem to be getting incorrect data, not from the data feed itself, but more performance metrics. For example, I might be + $50 on the day, but profit is showing -$345. It's all correct on the actual trade log, but not on the trade window I have attached. Second thing is my data feed cuts out momentarily for around 15 - 20 seconds every 15 minutes or so, where the chart simply stalls completely and shows zero activity until it downloads again, and price restarts in a different place. I still get rollover alerts, and I'm on the the correct symbol. Third thing is it's starting to seriously lag, so much so that I can't even look at the charts now as the curser just can't catch up. I'm clicking but nothing is happening, I can't maximize or minimize my charts. I can click the x to log off but that has a 3-5 second delay as well. I'm sure it's something simple, just need someone to tell me what to do? Many thanks |
| [2026-11-12 20:27:03] |
| John - SC Support - Posts: 48514 |
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I might be + $50 on the day, but profit is showing -$345. It's all correct on the actual trade log, but not on the trade window I have attached.
Refer to the following: Help With Daily Profit/Loss Value: Simplified Steps to Solve Incorrect Daily Profit/Loss Second thing is my data feed cuts out momentarily for around 15 - 20 seconds every 15 minutes or so, where the chart simply stalls completely and shows zero activity until it downloads again, and price restarts in a different place. I still get rollover alerts, and I'm on the the correct symbol.
When this occurs, get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Third thing is it's starting to seriously lag, so much so that I can't even look at the charts now as the curser just can't catch up. I'm clicking but nothing is happening, I can't maximize or minimize my charts. I can click the x to log off but that has a 3-5 second delay as well.
This would be related to how much you have occurring within the software and your computer's capabilities. Does this occur at any specific time, when you are first downloading data? Are you using a lot of transparencies? Are you displaying a lot of information in the charts at that time? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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