Support Board
Date/Time: Wed, 28 Oct 2026 14:57:03 +0000
"Not connected" - no data feed at all working (trial period started 10 hours ago)
View Count: 29
| [2026-10-28 12:56:09] |
| godfatherj - Posts: 1 |
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[SOLVED] Email verification was missing. This begs the question, why was there no banner in the user account pages or a prompt inside Sierra Chart? ..An email verification request only came up after having submitted this support request, which I followed up. SC seems to be working now. Hello there. I simply cannot get any data pack service. I registered about 10 hours ago. (Fedora 44, Wine 11.20, latest Sierra Chart) Sierra Chart itself is up and running. However, not a single connection attempt is successful, not matter the data service. At the end of the log messages, it says: "Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management." All data packages are listed as 'Not enabled'. Log file is attached. The only chart that (is partially loading) is the EUR/USD chart, all the others are staying black. (Default windows/layout when starting Sierra Chart for the first time) Date Time Of Last Edit: 2026-10-28 13:01:43
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| [2026-10-28 12:59:53] |
| User135243 - Posts: 328 |
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trails have limited symbols available, did you verify your email? Sierra Chart Trial Account Date Time Of Last Edit: 2026-10-28 13:03:16
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| [2026-10-28 14:04:01] |
| John - SC Support - Posts: 48352 |
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You should have had a notice in the "System Messages" that comes up when you first start Sierra Chart. There is also a message at the top of the page for your "Account Control Panel" on our website, but we understand that you may not see this one. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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