Support Board
Date/Time: Tue, 13 Oct 2026 20:30:12 +0000
Trial Account – Not Connected and XAUUSD Chart Blank
View Count: 25
| [2026-10-13 18:16:48] |
| arab86med - Posts: 1 |
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Hello Sierra Chart Support, I created a Sierra Chart trial account, which is active until November 3, 2026. However, Sierra Chart displays "Not Connected", and my XAUUSD 1-minute chart remains blank. The Message Log also indicates that my service package does not support the connection. Could you please help me activate the available trial data connection so I can test XAUUSD charts? I would also like to know whether I can test Gold Futures (GC) market depth and order flow during the trial. Thank you for your assistance. |
| [2026-10-13 19:36:27] |
| John - SC Support - Posts: 48196 |
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You need to verify your email address in order to use the Trial. You can take care of this at the following link: https://www.sierrachart.com/UserControlPanel.php?page=EmailVerification The data available during a trial is listed at the following link: Sierra Chart Trial Account In order to access other data, you would need to change to a paid package. Refer to the following for the packages: Description of Service Packages and Pricing Follow the instructions at the following link to change to a paid package: Sierra Chart Purchase and License Information: Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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