Support Board
Date/Time: Tue, 13 Oct 2026 20:30:11 +0000
Post From: Trial Account – Not Connected and XAUUSD Chart Blank
| [2026-10-13 18:16:48] |
| arab86med - Posts: 1 |
|
Hello Sierra Chart Support, I created a Sierra Chart trial account, which is active until November 3, 2026. However, Sierra Chart displays "Not Connected", and my XAUUSD 1-minute chart remains blank. The Message Log also indicates that my service package does not support the connection. Could you please help me activate the available trial data connection so I can test XAUUSD charts? I would also like to know whether I can test Gold Futures (GC) market depth and order flow during the trial. Thank you for your assistance. |