Support Board
Date/Time: Sat, 26 Sep 2026 02:47:18 +0000
EUREX missing from trial
View Count: 46
| [2026-09-25 17:23:22] |
| User237697 - Posts: 2 |
|
FDAX missing from Free Trial Symbols Hi, I created a new Sierra Chart trial account today and I am trying to access FDAX. Your Trial Account documentation lists FDAX?##-EUREX as an available trial symbol, but it does not appear under File > Find Symbol > _Free_Trial_Symbols on my installation. I have already used Global Settings > Symbol Settings > Update From Server. FDAX then appears in the general EUREX symbol list, but opening an individual FDAX contract produces a blank chart / no data. Could you please confirm whether FDAX is enabled for my trial account and how I should access it? Sierra Chart version: 2956 Thank you |
| [2026-09-25 18:53:13] |
| John - SC Support - Posts: 48028 |
|
Our apologies for this. FDAX is available while on the trial. We will work on getting it listed in the "_Free_Trial_Symbols" at the top of the Find Symbol window. In the meantime, you can open a chart for FDAX through the EUREX section on the Find Symbol window. It does not matter what method you use to open the chart, it only matters that you are using the proper symbol itself. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-26 02:12:40] |
| User237697 - Posts: 2 |
|
Hi John, thanks. I can now open FDAXZ26-EUREX through the EUREX section as advised. My Sierra Chart trial is active and the Account Control Panel shows 20 days remaining. However, I cannot download the trial historical intraday FDAX data. When I use Edit → Delete All Data and Download, the Message Log reports: “Historical data service client indicated that downloads are not enabled. Symbol: FDAXZ26-EUREX. Data Type: Intraday data.” When I use File → Connect to Data Feed, the Message Log reports: “Service Package does not support this function or account is expired.” I also updated the missing account information in Account Management, signed back into Sierra Chart, and Sierra successfully refreshed the account data. The connection error still occurs afterwards. Since the trial is active with 20 days remaining and you confirmed FDAX is available during the trial, could you please check whether the historical intraday/data-service permissions are enabled correctly on my trial account? Thank you. |
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