Support Board
Date/Time: Thu, 24 Sep 2026 21:39:59 +0000
CME data freeze periods / gaps
View Count: 25
| [2026-09-24 17:40:32] |
| User308424 - Posts: 78 |
|
Dear SC support team, I use SC and I trade via Rithmic account from one of the prop firms. For display I use data from CME for which acces I bought at SC. For ES (I havent checked other symbols) I constantly (every 30 min or so) I stop receiving data for like 1-2 minutes. Then it starts coming again. Often in areas where more volitality sits. This is causing issues as in my entry areas which are linked to volitality areas I am suddenly blind as no data is coming. Any idea what and where to check? Thanks in advance! |
| [2026-09-24 18:42:43] |
| John - SC Support - Posts: 48002 |
|
Our best guess is that it is the problem discussed here: Rithmic Trading Platform Service: Frequent Reconnections Please go through that documentation first and remove any non-Rithmic symbols from your Sierra Chart. If you have the problem again after you do this, then get us your Message Log after you have an issue, by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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