Support Board
Date/Time: Mon, 14 Sep 2026 23:49:44 +0000
Rithmic Market depth data streaming freeze
View Count: 34
| [2026-09-14 20:32:44] |
| SidN313 - Posts: 3 |
|
Hi team, I am facing an issue with my Rithimic lucid account(L2 enabled). The issue:- The market depth(Bid size and ask size ) in DOM updates at the moment of connection and then freezes. So as a result in the DOM, the price moves along the price scale but the bid and ask market size show no change or don't update. Completely frozen. Inadvertently this also affects the pull stack column which appears as soon the data feed connection is established but then stays frozen without any change further. I checked the logs to understand on whose side the issue lies, but I couldn't understand much. It is certainly nots a permission denied issue. Also, I have a second installation of Sierra to facilitate Rithmmic like as you guys have advised with regards to different trade services The correct server has been chosen as advised by Lucid. Global setting >> Data/Trade service settings >> Commomm settings >> commmon other settings >> Allow support for Sierra chart data feeds is set to No. In open market depth window all the 40+ levels are shown but there too everything is frozen with no update across all the levels. |
| [2026-09-14 20:52:45] |
| John - SC Support - Posts: 47889 |
|
There is an issue with Rithmic Market Depth in the latest releases. This is due to some changes in DTC that Rithmic has not updated yet. They have been informed and we believe they are working on it, but we have not heard when they expect to have it resolved. Please go back to the previous release you were using prior to updating by selecting "Help >> Install Previous Version". If that version does not resolve it, then let us know and we will find a version where this is not an issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-14 21:05:31] |
| SidN313 - Posts: 3 |
|
Thanks for the prompt reply John. I am a new user. So I am on the latest version and am not aware which older version this was not an issue. If you could point me to that version I would appreciate it. |
| [2026-09-14 21:56:13] |
| John - SC Support - Posts: 47889 |
|
We know that version 2931 does not have this problem with the Rithmic Market Depth. Follow the instructions at the following link to downgrade to version 2931: Software Download: Full Control Rollback Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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