Support Board
Date/Time: Thu, 22 Oct 2026 04:15:16 +0000
Order did not scale?
View Count: 269
| [2026-09-04 23:47:19] |
| bobstone249 - Posts: 60 |
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Hi Jon, Sorry to bother you again. Yesterday I placed an order on ES (S&P500) at 12:07 Long, 1 contract @ 7724. This was scheduled to fill after 30 ticks (7731.5) at around 12:20. For some reason the order wasn't taken. Can you please look into this one as I believe it was recorded by Rithmic but the balance on the account was not updated so I suspect there is an open issue. I have attached an image from the chart, an image from the Rithmic account (showing the trade) and the log from SC. Many thanks Rob Date Time Of Last Edit: 2026-09-05 00:16:38
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 20260905-ES Image .png / V - Attached On 2026-09-04 23:42:28 UTC - Size: 94.46 KB - 96 views 20260905-Rithmic Image .png / V - Attached On 2026-09-04 23:43:35 UTC - Size: 68.62 KB - 74 views  TradeActivityLogExport_2026-09-04.txt - Attached On 2026-09-04 23:46:23 UTC - Size: 108 KB - 84 views |
| [2026-09-08 03:28:08] |
| Sierra_Chart Engineering - Posts: 25234 |
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Can you please look into this one as I believe it was recorded by Rithmic but the balance on the account was not updated so I suspect there is an open issue. If Rithmic recorded the trade and being Rithmic provides the account balance, then this is a question for Rithmic. Not Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-08 15:31:12] |
| John - SC Support - Posts: 48289 |
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It sounds like you are saying that the order properly closed, but it is not showing this in Sierra Chart. This is not unusual with Rithmic, as they are not reporting the closed position properly, so Sierra Chart does not know anything about it. In this case, the easiest thing is to add the Order Fill that closes the position manually. Refer to the following: Trade Activity Log: Manually Inserting Missing Order Fills The other option is to set your Chart to only show the Order Fills from beyond that point - essentially ignoring that trade in the chart. Refer to the following: Chart Settings: Order Fills Start Date-Time (Chart >> Chart Settings >> Trading menu) More documentation on this can be found here that covers both of the above: Help With Daily Profit/Loss Value For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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