Support Board
Date/Time: Thu, 08 Oct 2026 12:53:08 +0000
Number bars scrambled on Rithmic. Clean on Teton/denali. MDHG the opposite.
View Count: 252
| [2026-08-23 17:30:09] |
| Louis Vs - Posts: 23 |
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I have recently moved to a new laptop from my old pc. I carried over my chartbook and default and symbol settings on an SSD. Now, trying to re-connect my prop firm account and use rithmic for routing and denali for data, seems impossible. I have done it before and have attempted to use the same method to no avail. First screenshot displays what the number bars look like when Teton CME routing is selected- Working number bars, non-functional heatmap. The opposite is the case for when Rithmic direct is selected, and only trading user and pass are filled in. Price multipliers are 0.01 and volume multipliers are at 1. Auto set is on. Number bars native volume display multiplier is also at 1. This issue seems very odd to me. Please help. |
 Screenshot 2026-08-23 174356.png / V - Attached On 2026-08-23 16:59:49 UTC - Size: 406.89 KB - 74 views Screenshot 2026-08-23 173939.png / V - Attached On 2026-08-23 16:59:57 UTC - Size: 445.28 KB - 69 views |
| [2026-08-24 14:59:35] |
| John - SC Support - Posts: 48143 |
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It looks like you are on version 2942. If this is correct, then please downgrade to version 2939 (current release) as there is an issue with Teton price multipliers. Refer to the following: Teton CME Price Multiplier Issue v2942 To actually change your version, just do an "update" to the current Release. Follow these instructions to do this: Software Download: Fast Update We have seen what you are seeing once in awhile, but it has not been consistent. We had a particular issue a number of releases ago, but that was resolved. Let us know if you have the same issue after you change to version 2939. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-24 22:35:44] |
| Sierra_Chart Engineering - Posts: 25103 |
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Set Sierra Chart to a Tick by Tick Data Configuration. Follow the instructions here to do this: Tick by Tick Data Configuration There is an issue we have to solve with the display of volume values in Numbers Bars. However, the above will solve the problem. Regarding the Market Depth Historical Graph not displaying, refer to: Market Depth Historical Graph: Market Depth Historical Graph Not Displaying Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-08-24 22:36:33
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