Support Board
Date/Time: Sun, 04 Oct 2026 15:02:47 +0000
Not able to place a trade
View Count: 220
| [2026-08-20 00:01:38] |
| Valvalval - Posts: 10 |
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Hi Sierrachart support, I am on a new DayTraders Prop Firm eval account with order/data via Rithmic. Data seems to come through fine but I am not able to place a trade. It seems the order is cancelled straight away after I placed it (see short clip attached). I contacted DayTraders, they told me everything is fine on their end. This is a new account, just set up on two days ago, but I have not be able to execute a trade. Rithmic R Traders Pro shows all my orders placed through Sierrachart are cancelled right away automatically. I tried and placed a trade using R Trader Pro, it works. It was not cancelled until I cancelled it myself. Please see screenshots attached. Could you please take a look and let me know what I should do? Thank you. Best regards, Val Date Time Of Last Edit: 2026-08-20 00:02:49
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| [2026-08-20 13:58:08] |
| John - SC Support - Posts: 48095 |
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After you have this occur, then get us your "Trade Service Log" by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-20 22:05:15] |
| Valvalval - Posts: 10 |
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Thank you John for getting back to me. Please see the Trade Service Log below. Not sure if it is relevant, but I noticed there is no new line of logging after my trading attempt. Please see clip attached. 2026-08-20 17:54:26.681 | Rithmic Direct - DTC | Requesting trade accounts from server. 2026-08-20 17:54:26.938 | Rithmic Direct - DTC | Requesting Trade Positions data. 2026-08-20 17:54:26.973 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: DT-16635-02. 2026-08-20 17:54:26.973 | Rithmic Direct - DTC | Received 1 accounts from service. 2026-08-20 17:54:27.776 | TradeActivity files query time: 0.802744 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2026-08-20 17:54:27.776 | Rithmic Direct - DTC | Requesting historical account balances for account DT-16635-02. Start date-time UTC: 2026-04-18 21:54:27 2026-08-20 17:54:27.908 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2026-08-20 17:54:27.908 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2026-08-20 17:54:36.978 | Rithmic Direct - DTC | Requesting Trade Positions data. 2026-08-20 17:54:48.015 | TradeActivity files query time: 0.002570 seconds. Entries: 0. BeginDateTimeUTC: 2025-08-12 15:00:00.000. Outstanding queries: 0 2026-08-20 17:54:54.675 | TradeActivity files query time: 0.002932 seconds. Entries: 0. BeginDateTimeUTC: 2024-07-17 15:00:00.000. Outstanding queries: 0 2026-08-20 17:54:54.714 | TradeActivity files query time: 0.001059 seconds. Entries: 0. BeginDateTimeUTC: 2024-07-17 15:00:00.000. Outstanding queries: 0 2026-08-20 17:54:55.069 | TradeActivity files query time: 0.001645 seconds. Entries: 0. BeginDateTimeUTC: 2025-08-13 15:00:00.000. Outstanding queries: 0 2026-08-20 17:54:55.518 | TradeActivity files query time: 0.001107 seconds. Entries: 0. BeginDateTimeUTC: 2025-08-13 15:00:00.000. Outstanding queries: 0 |
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| [2026-08-21 14:52:56] |
| John - SC Support - Posts: 48095 |
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Nothing in the Trade Service Log means that the order was not rejected. Which means that the order must have gone through, but then immediately closed. In looking at your video (something we typically do not do), we notice a few items. 1) You have your order setup as a Limit order at a price of 0. Depending on how you are actually entering the order, it may be going in as exactly that. So you need to make sure this is set properly for what you are doing. 2) You have your "Time in Force" set to "All or None". This is not valid for the CME Group. Change that to either "Day" or "Good til Cancelled". After you have the above fixed, then see if you continue to have an issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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