Support Board
Date/Time: Wed, 19 Aug 2026 20:55:49 +0000
Rithmic Data Freezes Chart
View Count: 35
| [2026-08-19 17:18:18] |
| User341268 - Posts: 2 |
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Hello Whenever I connect through rithmic on sierra chart the chart completely freezes. I have tried connecting from two different instances, the problem is the same. The other data feed through my live broker is working just fine. This has happened on two different prop firms. What should I do to fix this? Thank you! |
| [2026-08-19 18:24:26] |
| John - SC Support - Posts: 47553 |
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Are you getting an error when you connect to Rithmic? In particular, are you getting an "Permission Denied" error? If so, then refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure As noted in the above, you are setup to get data from our Denali Exchnage Data Feed, so you should have the "Market Data" and "Historical Data" Username/Password fields blank in the "Data/Trade Service Settings". This is the most common reason for the Permission Denied error, but there are others as noted in that link. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-19 20:53:19] |
| User341268 - Posts: 2 |
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There are no visible errors in the message log, I have ran it through with AI.
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