Support Board
Date/Time: Fri, 21 Aug 2026 20:14:20 +0000
Trade Order Error - Order is not allowed based on the symbol. Contact Sierra Chart support
View Count: 174
| [2026-07-06 19:36:10] |
| Mike O - Posts: 7 |
|
Unable to place trades on sim account with Trading Evaluator. This has been broken for days. 2026-07-06 15:30:24.257 | Trade Order Error - Order is not allowed based on the symbol. Contact Sierra Chart support. Internal Order ID: 2294. Service Order ID: (none). Symbol: MESU26. Account: xxxxx-sim1 * |
| [2026-07-06 21:40:18] |
| John - SC Support - Posts: 47593 |
|
The reason for this is that you had deactivated the exchanges that you had active on June 15, 2026. Therefore, you have stopped getting the real-time data as of July 1, 2026. Since you are now getting the delayed streaming data, you need to connect to the "Trading Evaluator - Delayed" and not the real-time option. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-07 02:50:26] |
| Mike O - Posts: 7 |
|
Right, I had totally forgot about that. I was still seeing the real-time data updates in SierraChart. I was watching the Numbers bars update in real-time. That shouldn't be possible if the exchanges were deactivated. I'll reactivate the exchanges and try again. |
| [2026-07-07 13:43:12] |
| John - SC Support - Posts: 47593 |
|
You were getting the delayed streaming data, not the real-time data. It will look exactly the same, only the delayed data is delayed by 10-15 minutes (depending on the exchange). The best way to know if you are viewing real-time or delayed data is to add the "Data Delay" option to your "Chart Header". This will show the amount of delay, so you will see 10 minutes and 10 seconds if you are getting the delayed streaming data for the CME Group, for instance. Refer to the following: Working With Charts: Region Data Line / Chart Header For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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