Support Board
Date/Time: Tue, 18 Aug 2026 09:24:57 +0000
Payment/deposit
View Count: 203
| [2026-07-03 21:51:12] |
| JoeThanksG - Posts: 22 |
|
(Original inquiry) I just deposited $150 into my account. "I think" I did everything I was supposed to do, to deposit the money But something freaked out I don't know if it went through I want to make sure that it didn't before I tried again Where can I check in my account for payments?? I lost????? Sierra chart customer support is a little confusing/complicated to me (This is what is happening now) In my account the $150 payment came in and then it was credited back I talked to the bank and they say it's not at their end. The young lady told me, that it was you guys who return the money !!! Why & what's going on?? What do I need to do now ?? Again; Where can I check in my account for payments?? PS. I don't know if this is in the right place, you guys customer service is insanely complicated !!!! That's the only thing I do not like about Sierra charts !!!!!!!!!!!! this is the third place I posted this!!! Again: your customer service is insanely complicated !!!! Sincerely, Best Wishes Joe V & THANK YOU for your help |
| [2026-07-06 00:36:55] |
| Sierra_Chart Engineering - Posts: 24596 |
|
We do not see this: I just deposited $150 into my account. "I think"
How did you send this money and to where? You can see what services are active on your Sierra Chart account here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices You can see all of your transactions here: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-06 15:20:36] |
| John - SC Support - Posts: 47522 |
|
The payment that you attempted to make on July 4, 2026 in the amount of $150.00 was declined. It was never actually sent to us and then sent back. What you are seeing in your card account is a hold from the payment processor that they put on the funds when the process is started. That hold will be taken off your card after about 24 hours (it should be gone by now that it is July 6, 2026). We are seeing a lot more declined payments from our payment processor of PayPal V2 for no good reason. Please use the payment processor of "Stripe" that is available on our Payments page at the following link. You will most likely not have an issue with Stripe. https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop -- Sierra Chart Customer Service is very simple. We only do support through our support boards, for which there are two of them: - This Support Board: for all general questions about how to use the software or just about anything. The link to this board is here: https://www.sierrachart.com/SupportBoard.php - Our Account Support Tickets: For any question related to your account specific questions that require privacy. The link to this board is here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-06 23:07:48] |
| JoeThanksG - Posts: 22 |
|
Finally a real answer, THANK YOU !! I don't know what the engineering is talking about I apologize I sent it, in the wrong place. I'm waiting for it to clear from my bank account, so I can send it again, right "I finally figured it out" LOL I come in here and get lost, Thank God for Google & YouTube !!! I get most of my answers there for Sierra Charts, I figure out 10% of my issues here (too complicated for me) Thank you for your response Mr. John Sincerely Best Wishes, Joe V |
To post a message in this thread, you need to log in with your Sierra Chart account: