Support Board
Date/Time: Tue, 18 Aug 2026 09:17:59 +0000
Post From: Payment/deposit
| [2026-07-06 15:20:36] |
| John - SC Support - Posts: 47522 |
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The payment that you attempted to make on July 4, 2026 in the amount of $150.00 was declined. It was never actually sent to us and then sent back. What you are seeing in your card account is a hold from the payment processor that they put on the funds when the process is started. That hold will be taken off your card after about 24 hours (it should be gone by now that it is July 6, 2026). We are seeing a lot more declined payments from our payment processor of PayPal V2 for no good reason. Please use the payment processor of "Stripe" that is available on our Payments page at the following link. You will most likely not have an issue with Stripe. https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop -- Sierra Chart Customer Service is very simple. We only do support through our support boards, for which there are two of them: - This Support Board: for all general questions about how to use the software or just about anything. The link to this board is here: https://www.sierrachart.com/SupportBoard.php - Our Account Support Tickets: For any question related to your account specific questions that require privacy. The link to this board is here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |