Support Board
Date/Time: Mon, 10 Aug 2026 10:36:54 +0000
double charged
View Count: 163
| [2026-06-26 02:46:54] |
| User142031 - Posts: 1 |
|
Hello, On 2026‑06‑25 my account was charged twice for Service Package 3. Two separate $26 deductions were applied from my account credit. Please correct this and restore the extra $26 to my balance. Thank you. please explain the breakdown of payments and credits in the account after this adjustment. very confusing |
 Screenshot (1021).png / V - Attached On 2026-06-26 02:46:20 UTC - Size: 460.45 KB - 46 views |
| [2026-06-26 13:38:40] |
| John - SC Support - Posts: 47509 |
|
We have refunded the second package purchase back to your Services Surplus. The reason this occurred is that you had already setup your account for Package 3, but then you selected the "Update/Renew Now" button, which added the additional month. You can view the transactions for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: