Support Board
Date/Time: Thu, 18 Jun 2026 18:05:19 +0000
GC DOM Crossed, sizes incorrect etc.
View Count: 47
| [2026-06-18 13:24:46] |
| kvcornie - Posts: 30 |
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https://www.sierrachart.com/image.php?Image=1781789215321.png My GC DOM is Crossed and prices are incorrect/missing/gapped as well as some incorrect quantities as far as I can compare to TT. In some price levels the qty is actually illegible or layering multiple qty's. Of note, last trade price is UPDATING CORRECTLY. See Screenshot. Steps I've tried: - Chart Setting >> Tick Size & Price Display are set to = 1 tick - Chart Settings >> Market Depth >> Market Depth Combine Increment Ticks = 1 - Auto-Set From Data Feed Toggle Yes/Apply - Chart Settings >> Data Limiting >> Days to load change to 10 from 1. - Global Settings >> Symbol Settings >> Uncheck "Use Custom Symbol Setting Values" >> Update from server >> Apply/Ok. - Chart >> Reload and Recalculate - Open Trade DOM from Scratch: File >> Open Trading DOM >> Choose "GCQ26_FUT_CME" >> Open Trading DOM Button [Confirmed Q26 is highest volume/ front Month Contract] - Edit >> Delete All Data and Download ---> Found out [message log] that feature is only good for intraday chart data Please Advise. Best, Kurt Date Time Of Last Edit: 2026-06-18 13:27:13
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| [2026-06-18 15:16:09] |
| Sierra_Chart Engineering - Posts: 24068 |
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Set this to 0: - Chart Settings >> Market Depth >> Market Depth Combine Increment Ticks = 1 Although it should not matter if it is 1. Reconnect with File >> Reconnect. We do not do not see any issue like this.: https://www.sierrachart.com/image.php?Image=1781795893249.png Is this issue occurring in a sub instance of Sierra Chart? If so, you need to do this in the sub instance: - Global Settings >> Symbol Settings >> Uncheck "Use Custom Symbol Setting Values" >> Update from server >> Apply/Ok. And then reconnect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-06-18 15:19:11
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| [2026-06-18 16:55:13] |
| kvcornie - Posts: 30 |
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Ok that fixed it. But when Reconnecting the platform froze so I did an End Task and it come up after restart with the Depth Combine Increment set to = 1 but data was now ok. Ultimately I want to use a larger tick size for GC given it's volatility. I have tried to set it via File >> Symbol >> Symbol Setting >> Tick Size = 0.5. When I do this the ladder and qty's look fine (since implementing your fix), BUT my "Recent bid/ask Volume" data disappears and remains blank even after new trades. I have Chart Settings >> Market Depth >> Apply Combine Increment in Ticks to Other Market Data Columns >> Yes Depth Combine Increment is still set to "1", it's just tick size I've changed to 0.5 per tick. FYI I'm on Version 2901 64-Bit, Revision 56402 Are you able to see proper data if you add recent bid/ask AND set a 0.5 tick size? Date Time Of Last Edit: 2026-06-18 16:55:36
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