Support Board
Date/Time: Fri, 12 Jun 2026 22:24:53 +0000
Sierra Chart Connection issues
View Count: 37
| [2026-06-12 19:17:39] |
| User584849 - Posts: 2 |
|
Dear SC Techinical Team, My Sierra Chart is not connecting even though the services are active as seen in the control panel. Could you please indicate what the issue is and how to resolve it? Please see the attached Sierra chart log and the Control Panel status. Regards, Fernando da Silva |
 Activated Service_12062026.jpg / V - Attached On 2026-06-12 19:15:08 UTC - Size: 206.88 KB - 4 views Sierra Chart Log_12062026_connection issue.jpg / V - Attached On 2026-06-12 19:15:18 UTC - Size: 269.4 KB - 4 views |
| [2026-06-12 19:30:11] |
| John - SC Support - Posts: 46668 |
|
We need to see your log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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