Support Board
Date/Time: Thu, 11 Jun 2026 17:39:03 +0000
Integration of software into Sierra Charts
View Count: 28
| [2026-06-11 12:27:38] |
| User997794 - Posts: 1 |
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Everytime I log in I have to start again although I have saved everything. What am I doing wrong? I do have a paid account Sierra Chart although connected when I go to File and open Chartbook it does not show and instead aI get a Message Log. The one time I did get the Chart to open I then go to edit and to Translate Symbols to Current Service I get 'Message Log'. How do I move forward? Barbara Towers User 997794 |
| [2026-06-11 14:41:37] |
| John - SC Support - Posts: 46638 |
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To start with, you are NOT on a paid package. Your account is currently on a Trial. You have added funds to your account, but you have not selected the package you want. To change to a paid package, follow these instructions: Sierra Chart Purchase and License Information: Instructions But, the fact that you are on a trial has nothing to do with not being able to get charts to work. Although there is a limit on what data you have available while on a trial. Refer to the following: Sierra Chart Trial Account So if you have tried to open a chart for a symbol that is not valid while on a trial, you will just get a blank chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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